RSAWEB Services - Notice history

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Nov 2026

NOV17
Scheduled Hardware Maintenance : CT1 | 17/11/2026
Planned3:00 AM – 3:00 AMUTC

  • Dear RSAWEB Customer,

    RSAWEB engineers will be conducting scheduled maintenance to improve the resilience of the network.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 17/11/2026 05:00 SAST
    Planned End date/Time: 17/11/2026 07:00 SAST
    Maintenance Window: 2 hour(s)
    Expected Impact: Low
    Affected services: None

    Impact:
    Customers can expect no downtime during the 2 hour maintenance window.

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

    November 12, 2026 at 2:33 PMUTC
NOV17
Scheduled Hardware Maintenance : Vumatel CPT & JHB | 17 November 2026
Planned2:00 AM – 2:00 AMUTC

  • Dear RSAWEB Customer,

    RSAWEB engineers will be conducting scheduled maintenance on the Vumatel NNIs in JHB and CPT to increase capacity.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 17/11/2026 04:00 SAST
    Planned End date/Time: 17/11/2026 06:00 SAST
    Maintenance Window: 2 hour(s)
    Expected Impact: High
    Affected Services: Vumatel FTTx Services, JHB & CPT

    Impact:
    Customers can expect intermittent to no connectivity for the duration of the maintenance window

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

    November 12, 2026 at 1:29 PMUTC
Multiple Node Outage | 10 November 2026
ResolvedPartial outage4 hours 59 minutes
  • ResolvedUTC

    Dear RSAWEB Customer,

    We are observing services have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • MonitoringUTC

    Dear RSAWEB Customer,

    We are observing that services for the following nodes have restored:

    • Woodstock Exchange

    • Old Castle

    • Biscuitmill

    • Pinelands

    • Spencer

    • Goodwood

    Engineers are monitoring for stability.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • InvestigatingUTC

    Dear RSAWEB Customer,

    We are observing an issue affecting services at the following Nodes:

    • Woodstock Exchnage

    • Old Castle

    • Biscuitmill

    • Pinelands

    • Spencer

    • Goodwood

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

NOV6
Scheduled Maintenance : Data Centre Backup Power System Load Test | 6 November 2026
CompletedMaintenance1 hour
  • CompletedNovember 06, 2026 at 8:00 AMUTC
    Maintenance has completed successfully
  • In progressNovember 06, 2026 at 7:00 AMUTC
    Maintenance is now in progress
  • PlannedNovember 03, 2026 at 7:50 AMUTC

    Dear RSAWEB Customer,

    RSAWEB Engineers will be conducting routine maintenance on the backup power system at the RSAWEB Data Centre. Routine testing of the data centre backup power system ensures it is operating at optimal performance.

    A simulated power grid failure will be initiated to test seamless transfer to backup power, followed by load and failover testing of each of the backup generators.


    There is no impact to services expected as the power load can be diverted back to grid power at any time.

    Maintenance Window:

    Date: 06/11/2026

    Time: 09:00AM - 10:00AM

    Duration: 1 hour

    If you require any information regarding this maintenance please reach out to our support teams via 087 470 0500 or soc@rsaweb.net.

    Regards,
    RSAWEB Enterprise SOC Team

NOV5
Emergency Maintenance : VOIP Systems, Fixed LTE | 5 November 2026
CompletedMaintenance2 hours
  • CompletedNovember 05, 2026 at 11:00 PMUTC
    Maintenance has completed successfully
  • In progressNovember 05, 2026 at 9:00 PMUTC
    Maintenance is now in progress
  • PlannedNovember 03, 2026 at 2:51 PMUTC

    Dear RSAWEB Customer,

    RSAWEB engineers will be conducting emergency software maintenance on our VOIP Systems and Fixed LTE platform improve the resilience and security of the platform.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 05/11/2026 23:00 SAST
    Planned End date/Time: 06/11/2026 01:00 SAST
    Maintenance Window: 2 hour(s)
    Expected Impact: Medium
    Affected services: All VOIP Services, Fixed LTE

    Impact:
    Customers can expect up to 1 hour of downtime for SIP trunks and Fixed LTE sessions during the maintenance window. Engineers are on standby should any issues arise from this maintenance window

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

Oct 2026

OCT29
Emergency Maintenance: Proactive Software Maintenance | CPT | JHB | KZN - 26 October 2026
CompletedMaintenance2 hours
  • CompletedOctober 29, 2026 at 4:00 AMUTC
    Maintenance has completed successfully
  • In progressOctober 29, 2026 at 2:00 AMUTC
    Maintenance is now in progress
  • PlannedOctober 26, 2026 at 3:14 PMUTC

    Dear Customer,

     

    Please be advised that RSAWEB Engineers will be conducting emergency proactive software maintenance on selected network infrastructure to improve network stability, security and resilience.

    Maintenance Details:

     

        Date: Thursday, 29th October 2026 [29/10/2026]
        Time: 04:00 – 06:00 SAST

     

    Services Impacted:

     

        CPT Consumer Fixed LTE & CPT CGN FTTx Customers
        JHB CGN FTTx Customers
    DBN/KZN CGN FTTx Customers

    Certain customers may experience brief interruptions in connectivity while maintenance is underway. Our engineers will closely monitor the network throughout the maintenance window and will be on standby to address any issues that may arise.

     

    We apologize for any inconvenience caused and appreciate your understanding.


    Kind regards,
    RSAWEB Network Operations Team

Service Disruption : Occtotel - Fisantekraal/Cape Gate - Eikendal | 21 October 2026
ResolvedMajor outage24 hours 4 minutes
  • ResolvedUTC

    Dear RSAWEB Customer,

    We are observing services for the Fisantekraal/Cape Gate area to be restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • UpdateUTC

    Dear RSAWEB Customer,

    Octotel engineers are still in progress with the fibre resplicing to restore connectivity to those affected customers. Certain customer connections have been restored.

    ETR for complete restoration: +-3 hours

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • IdentifiedUTC

    Dear RSAWEB Customer,

    Octotel engineers have begun repairs to restore connectivity to affected customers.

    An ETR for full restoration is still to be confirmed.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • UpdateUTC

    Dear RSAWEB Customer,

    Octotel's engineers are currently on-site, assessing the damage across their fibre infrastructure. Once all the damage is pinpointed, they will provide an estimated ETR for the full restoration process.

    Kindly await further updates.


    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • InvestigatingUTC

    Dear RSAWEB Customer,

    We are observing an issue affecting services in the Cape Gate , specifically, the Eikendal area.

    Our vendor Engineers are currently investigating.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

OCT20
RESCHEDULED: Scheduled Maintenance : VOIP Systems, Fixed LTE | 20 October 2026
CompletedMaintenance3 hours
  • CompletedOctober 20, 2026 at 11:00 PMUTC
    Maintenance has completed successfully
  • In progressOctober 20, 2026 at 8:00 PMUTC
    Maintenance is now in progress
  • UpdateAugust 14, 2026 at 4:57 AMUTC

    Dear RSAWEB Customer,

    Scheduled maintenance has been rescheduled.

    RSAWEB engineers will be conducting scheduled software maintenance on our VOIP Systems and Fixed LTE platform to increase capacity and improve the resilience of the platform.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 20/10/2026 22:00 SAST
    Planned End date/Time: 20/10/2026 01:00 SAST
    Maintenance Window: 3 hour(s)
    Expected Impact: Low
    Affected services: All VOIP Services, Fixed LTE

    Impact:
    Customers can expect up to 30 minutes of downtime for SIP trunks and Fixed LTE sessions during the maintenance window. Engineers are on standby should any issues arise from this maintenance window

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

  • PlannedJuly 01, 2026 at 7:32 AMUTC

    Dear RSAWEB Customer,

    RSAWEB engineers will be conducting scheduled software maintenance on our VOIP Systems and LTE platform to increase capacity and improve the resilience of the platform.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 14/08/2026 22:00 SAST
    Planned End date/Time: 15/08/2026 01:00 SAST
    Maintenance Window: 3 hour(s)
    Expected Impact: Low
    Affected services: All VOIP Services, Fixed LTE

    Impact:
    Customers can expect up to 30 minutes of downtime for SIP trunks and Fixed LTE sessions during the maintenance window. Engineers are on standby should any issues arise from this maintenance window

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

Service Disruption : MTN Fixed LTE services | 14 October 2026
ResolvedPartial outage17 hours 56 minutes
  • ResolvedUTC

    Dear RSAWEB Customer,

    We are observing services for MTN FLTE to be restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • MonitoringUTC

    Dear RSAWEB Customer,

    We are observing services for MTN FLTE to be restored at the moment.

    Engineers are monitoring for stability.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • UpdateUTC

    Dear RSAWEB Customer,

    Our engineers continue to work with MTN to resolve the issue and restore affected services as soon as possible.

    Further updates will be provided tomorrow morning.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • InvestigatingUTC

    Dear RSAWEB Customer,

     

    We are observing an issue affecting services for certain MTN Fixed LTE customers.

     

    Our engineers are working with MTN to resolve the issue.

     

    Kindly await further updates.

     

    Regards,

    RSAWEB NOC
    www.rsaweb.co.za | 087 470 0500

Service Disruption : MTN Fixed LTE services | 14 October 2026
Resolved4 hours 10 minutes
  • ResolvedUTC

    Dear RSAWEB Customer,

    We are observing the MTN Fixed LTE services to be restored and testing stable.

    We anticipate no further service disruptions.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • MonitoringUTC

    Dear RSAWEB Customer,

    We are observing services for MTN Fixed LTE restored at the moment.

    Engineers are monitoring for stability.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • InvestigatingUTC

    Dear RSAWEB Customer,

     

    We are observing an issue affecting services for certain MTN Fixed LTE customers.

     

    Our engineers are working with MTN to resolve the issue.

     

    Kindly await further updates.

     

    Regards,

    RSAWEB NOC
    www.rsaweb.co.za | 087 470 0500

Sep 2026

SEP25
Data Centre Backup Power System Load Test | 25 September 2026
CompletedMaintenance1 hour
  • CompletedSeptember 25, 2026 at 8:00 AMUTC
    Maintenance has completed successfully
  • In progressSeptember 25, 2026 at 7:00 AMUTC
    Maintenance is now in progress
  • PlannedSeptember 22, 2026 at 3:43 PMUTC

    Dear RSAWEB Customer,

    RSAWEB Engineers will be conducting proactive, routine maintenance on the backup power system at the RSAWEB Data Centre. Routine testing of the data centre backup power system ensures it is operating at optimal performance.

    A simulated power grid failure will be initiated to test seamless transfer to backup power, followed by load and failover testing of each of the backup generators.


    There is no impact to services expected as the power load can be diverted back to grid power at any time.

    Maintenance Window:

    Date: 25 September 2026

    Time: 09:00 AM - 10:00 AM

    Duration: 1 hour

    If you require any information regarding this maintenance please reach out to our support teams via 087 470 0500 or soc@rsaweb.net.

    Regards,
    RSAWEB Enterprise SOC Team

SEP22
Emergency Vendor Maintenance : Vodacom | 22 September 2026
CompletedMaintenance5 hours
  • CompletedSeptember 23, 2026 at 2:00 AMUTC
    Maintenance has completed successfully
  • In progressSeptember 22, 2026 at 9:00 PMUTC
    Maintenance is now in progress
  • PlannedSeptember 22, 2026 at 3:11 PMUTC

    Dear RSAWEB Customer,

    Vodacom engineers will be conducting emergency maintenance on their Core Nodes to increase capacity & improve the resilience of the network.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 22/09/2026 23:00 SAST
    Planned End date/Time: 23/09/2026 04:00 SAST
    Maintenance Window: 5 hour(s)
    Expected Impact: Low
    Affected services: Vodacom Sims

    Impact:
    Customers can expect 30minutes of downtime that may or may not be experienced.

    Our support teams are available on 087 470 0000 or via support@rsaweb.net

    Regards,
    RSAWEB Support Team

SEP14
Emergency Vendor Maintenance : Vodacom | 14 September 2026
CompletedMaintenance1 hour
  • CompletedSeptember 14, 2026 at 9:00 PMUTC
    Maintenance has completed successfully
  • In progressSeptember 14, 2026 at 8:00 PMUTC
    Maintenance is now in progress
  • PlannedSeptember 11, 2026 at 3:27 PMUTC

    Dear RSAWEB Customer,

    RSAWEB partner engineers will be conducting emergency core maintenance on at Teraco CT1 to increase capacity, improve the resilience of the network, and improve network security.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 14/09/2026 22:00 SAST
    Planned End date/Time: 15/09/2026 04:00 SAST
    Maintenance Window: 6 hour(s)
    Expected Impact: Low
    Affected services: Vodacom Connectivity Services, Vodacom Private APN Services, Vodacom RSAWEB Mobile Services

    Impact:
    Customers can expect intermittent to no connectivity for up to 90 minutes during the maintenance window.

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

SEP13
Emergency Vendor Maintenance : Vodacom | 13 September 2026
CompletedMaintenance6 hours
  • CompletedSeptember 14, 2026 at 2:00 AMUTC
    Maintenance has completed successfully
  • In progressSeptember 13, 2026 at 8:00 PMUTC
    Maintenance is now in progress
  • PlannedSeptember 11, 2026 at 3:26 PMUTC

    Dear RSAWEB Customer,

    RSAWEB partner engineers will be conducting emergency core maintenance on at Teraco CT1 to increase capacity, improve the resilience of the network, and improve network security.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 13/09/2026 22:00 SAST
    Planned End date/Time: 14/09/2026 04:00 SAST
    Maintenance Window: 6 hour(s)
    Expected Impact: Low
    Affected services: Vodacom Connectivity Services, Vodacom Private APN Services, Vodacom RSAWEB Mobile Services

    Impact:
    Customers can expect intermittent to no connectivity for up to 90 minutes during the maintenance window.

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

SEP11
Data Centre Backup Power System Load Test | 11 September 2026
CompletedMaintenance1 hour
  • CompletedSeptember 11, 2026 at 8:00 AMUTC
    Maintenance has completed successfully
  • In progressSeptember 11, 2026 at 7:00 AMUTC
    Maintenance is now in progress
  • PlannedSeptember 09, 2026 at 1:06 PMUTC

    Dear RSAWEB Customer,

    RSAWEB Engineers will be conducting proactive, routine maintenance on the backup power system at the RSAWEB Data Centre. Routine testing of the data centre backup power system ensures it is operating at optimal performance.

    A simulated power grid failure will be initiated to test seamless transfer to backup power, followed by load and failover testing of each of the backup generators.


    There is no impact to services expected as the power load can be diverted back to grid power at any time.

    Maintenance Window:

    Date: 11 September 2026

    Time: 09:00 AM - 10:00 AM

    Duration: 1 hour

    If you require any information regarding this maintenance please reach out to our support teams via 087 470 0500 or soc@rsaweb.net.

    Regards,
    RSAWEB Enterprise SOC Team

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