RSAWEB Services - Notice history

All systems operational

Notice history

Feb 2026

RSAWEB Data Centre Backup Power System Load Test | 27 February 2026
  • Completed
    February 27, 2026 at 9:00 AM
    Completed
    February 27, 2026 at 9:00 AM
    Maintenance has completed successfully
  • In progress
    February 27, 2026 at 7:00 AM
    In progress
    February 27, 2026 at 7:00 AM
    Maintenance is now in progress
  • Planned
    February 27, 2026 at 7:00 AM
    Planned
    February 27, 2026 at 7:00 AM

    Dear RSAWEB Customer,

    RSAWEB Engineers will be conducting proactive, routine maintenance on the backup power system at the RSAWEB Data Centre. Routine testing of the data centre backup power system ensures it is operating at optimal performance, in light of the ongoing Eskom loadshedding, and the fragile state of the national power grid.

    A simulated power grid failure will be initiated to test seamless transfer to backup power, followed by load and failover testing of each of the backup generators.


    There is no impact to services expected as the power load can be diverted back to grid power at any time.

    Maintenance Window:

    Date: 27 February 2026

    Time: 09:00AM - 11:00AM

    Duration: 2 hours

    If you require any information regarding this maintenance please reach out to our support teams via 087 470 0500 or soc@rsaweb.net.

    Regards,
    RSAWEB Enterprise SOC Team

Scheduled Maintenance | Octotel CPT FTTx | 26 February 2026
  • Completed
    February 26, 2026 at 3:00 AM
    Completed
    February 26, 2026 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    February 26, 2026 at 1:00 AM
    In progress
    February 26, 2026 at 1:00 AM
    Maintenance is now in progress
  • Planned
    February 26, 2026 at 1:00 AM
    Planned
    February 26, 2026 at 1:00 AM

    Dear RSAWEB Customer,

    RSAWEB engineers will be conducting scheduled maintenance on Octotel FTTx services in CPT to increase capacity and improve the resilience of the network.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 26/02/2026 03:00 SAST
    Planned End date/Time: 26/02/2026 05:00 SAST
    Maintenance Window: 2 hour(s)
    Expected Impact: High
    Affected Services:

    • Octotel Kleinbrak

    • Octotel George

    • Octotel Wellington

    • Octotel Sea Point

    • Octotel Cape Gate

    • Octotel Strand

    • Octotel Athlone

    • Octotel Kensington

    • Octotel Bredasdorp

    • Octotel Moorreesburg

    Impact:
    Customers can expect intermittent to no connectivity for the duration of the maintenance window

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

Node Outage : Multi-Flora Node | 24 February 2026
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    We are observing services for Multiflora Node have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting services at the Multi-Flora node.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

Node Outage : Tokai Node | 24 February 2026
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    We are observing services for Tokai Node have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Update
    Update

    Dear RSAWEB Customer,

    Partner provider technicians continue working on investigating and localizing the point of failure,

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Identified
    Identified

    Dear RSAWEB Customer,

    Partner provider technicians have identified a fibre break.
    Technicians are currently localizing the point of failure.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Update
    Update

    Dear RSAWEB Customer,


    Partner provider technicians have been dispatched to further investigate.

    Currently no ETR is available.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting services at the Tokai node.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

Scheduled Firmware Maintenance : FTTx, CPT & JHB | 24 February 2026
  • Completed
    February 24, 2026 at 3:00 AM
    Completed
    February 24, 2026 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    February 24, 2026 at 1:00 AM
    In progress
    February 24, 2026 at 1:00 AM
    Maintenance is now in progress
  • Planned
    February 24, 2026 at 1:00 AM
    Planned
    February 24, 2026 at 1:00 AM

    Dear RSAWEB Customer,

    RSAWEB engineers will be conducting scheduled firmware maintenance on in CPT and JHB to increase capacity and improve the resilience of the network.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 24/02/2026 03:00 SAST
    Planned End date/Time: 24/02/2026 05:00 SAST
    Maintenance Window: 2 hour(s)
    Expected Impact: High
    Affected Services:

    JHB FTTx

    • Evotel

    • Frogfoot

    • Link Africa

    • Vumatel

    • NetX

    • OpenFibre

    • MFN

    CPT FTTx

    • Octotel

      • Gugulethu

      • Green point

      • Blouberg

      • Mutual Heights

      • Rondebosch

      • Lakeside

      • Melkbos

      • Bree Street

      • Bellville

      • Athlone

      • Plettenberg Bay

      • Ruyterwacht

      • Knysna

      • Sedgefield

    Impact:
    Customers can expect intermittent to no connectivity for the duration of the maintenance window

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

Jan 2026

Data Centre Backup Power System Load Test | 30 January 2026
  • Completed
    January 30, 2026 at 9:00 AM
    Completed
    January 30, 2026 at 9:00 AM
    Maintenance has completed successfully
  • In progress
    January 30, 2026 at 7:00 AM
    In progress
    January 30, 2026 at 7:00 AM
    Maintenance is now in progress
  • Planned
    January 30, 2026 at 7:00 AM
    Planned
    January 30, 2026 at 7:00 AM

    Dear RSAWEB Customer,

    RSAWEB Engineers will be conducting proactive, routine maintenance on the backup power system at the RSAWEB Data Centre. Routine testing of the data centre backup power system ensures it is operating at optimal performance, in light of the ongoing Eskom loadshedding, and the fragile state of the national power grid.

    A simulated power grid failure will be initiated to test seamless transfer to backup power, followed by load and failover testing of each of the backup generators.


    There is no impact to services expected as the power load can be diverted back to grid power at any time.

    Maintenance Window:

    Date: [30 January 2026]

    Time: 09:00AM - 11:00PM

    Duration: 2 hours

    If you require any information regarding this maintenance please reach out to our support teams via 087 470 0500 or soc@rsaweb.net.

    Regards,
    RSAWEB Enterprise SOC Team

Scheduled infrastructure maintenance | Cape Town Metro | 29 January 2026
  • Completed
    January 29, 2026 at 3:00 AM
    Completed
    January 29, 2026 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    January 29, 2026 at 2:00 AM
    In progress
    January 29, 2026 at 2:00 AM
    Maintenance is now in progress
  • Planned
    January 29, 2026 at 2:00 AM
    Planned
    January 29, 2026 at 2:00 AM

    Dear RSAWEB Customer,

    RSAWEB engineers will conduct scheduled maintenance on the Cape Town Metro to enhance the network's resilience.

    Please see the change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 29/01/2026 04:00 SAST
    Planned End date/Time: 29/01/2026 05:00 SAST
    Maintenance Window: 1 hour
    Expected Impact: Medium
    Affected services: Internet services for certain RSAWEB Business and Consumer customers in the Cape Town CBD

    Impact:
    Due to the nature of the maintenance, this will be service-impacting, and brief interruptions to connectivity may occur during the maintenance window. All efforts will be made to minimize disruption, and services will be closely monitored throughout

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

RSAWEB Notice | Octotel FTTx Migration | CPT | 28 January 2026
  • Completed
    January 28, 2026 at 3:00 AM
    Completed
    January 28, 2026 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    January 28, 2026 at 1:00 AM
    In progress
    January 28, 2026 at 1:00 AM
    Maintenance is now in progress
  • Planned
    January 28, 2026 at 1:00 AM
    Planned
    January 28, 2026 at 1:00 AM

    Dear RSAWEB Customer,

    RSAWEB engineers will be conducting scheduled maintenance to migrate certain Octotel customers to different hardware as we add further capacity and improve the resilience of the RSAWEB network.

    Maintenance Notice Summary:
    Planned Start Date/Time: 28/01/2026 03:00 SAST
    Planned End date/Time: 28/01/2026 05:00 SAST
    Maintenance Window: 2 hour(s)
    Expected Impact: High
    Affected Services:

    • Octotel Sea Point

    • Octotel Bredasdorp

    • Octotel Mooreesburg

    • Octotel Kengsington

    • Octotel Vredehoek

    Impact:
    Certain customers on the above nodes can expect intermittent to no connectivity for the duration of the maintenance window

    Our support teams are available on 087 470 0000 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

Emergency Maintenance : Vodacom APN Services | 22 January 2026
  • Completed
    January 23, 2026 at 1:11 PM
    Completed
    January 23, 2026 at 1:11 PM
    Maintenance has completed successfully.
  • In progress
    January 22, 2026 at 9:00 PM
    In progress
    January 22, 2026 at 9:00 PM
    Maintenance is now in progress
  • Planned
    January 22, 2026 at 9:00 PM
    Planned
    January 22, 2026 at 9:00 PM

    Dear RSAWEB Customer,

    Vodacom Engineers will be performing emergency APN maintenance to increase capacity and improve the resilience of the network.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 22/01/2026 23:00 SAST
    Planned End date/Time: 23/01/2026 04:00 SAST
    Maintenance Window: 5 hour(s)
    Expected Impact: Medium
    Affected Services: Vodacom APN Services

    Impact:
    Customers can expect intermittent to no connectivity for the duration of the maintenance window

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

Emergency Maintenance : Vodacom APN Services | 21 January 2026
  • Completed
    January 22, 2026 at 2:00 AM
    Completed
    January 22, 2026 at 2:00 AM
    Maintenance has completed successfully
  • In progress
    January 21, 2026 at 9:00 PM
    In progress
    January 21, 2026 at 9:00 PM
    Maintenance is now in progress
  • Planned
    January 21, 2026 at 9:00 PM
    Planned
    January 21, 2026 at 9:00 PM

    Dear RSAWEB Customer,

    Vodacom Engineers will be performing emergency APN maintenance to increase capacity and improve the resilience of the network.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 21/01/2026 23:00 SAST
    Planned End date/Time: 22/01/2026 04:00 SAST
    Maintenance Window: 5 hour(s)
    Expected Impact: Medium
    Affected Services: Vodacom APN Services

    Impact:
    Customers can expect intermittent to no connectivity for the duration of the maintenance window

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

Dec 2025

Node Outage : JHB Access Nodes | 17 December 2025
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    We are observing services for Westbury, Merchandise, Fairlands, Commissioner, Multiflora, Bram, Dartfield, Sunninghill, Rivonia, Pineslopes, Bryanston, Reflex, and Midrand nodes have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Monitoring
    Monitoring

    Dear RSAWEB Customer,

    We are observing services for Westbury, Merchandise, Fairlands, Commissioner, Multiflora, Bram, Dartfield, Sunninghill, Rivonia, Pineslopes, Bryanston, Reflex, and Midrand nodes have restored at the moment.

    Engineers are monitoring for stability.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Update
    Update

    Dear RSAWEB Customer,

    Technicians are en route to site to perform further investigations.

     

    No ETA is available as yet.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting services at the Westbury, Merchandise, Fairlands, Commissioner, Multiflora, Bram, Dartfield, Sunninghill, Rivonia, Pineslopes, Bryanston, Reflex, and Midrand nodes.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

Node Outage : Sunninghill | 11 December 2025
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Dear RSAWEB Customer,

    We are observing services for the Sunninghill Node have restored at the moment.

    Engineers are monitoring for stability.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Identified
    Identified

    Dear RSAWEB Customer,

    Our partner provider's technicians are currently on site performing emergency work at the Sunninghill node.

    An ETR of 11:30 has been provided

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting services at the Sunninghill node.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

Service Migration : Octotel Cape Gate | 11 December 2025
  • Completed
    December 11, 2025 at 3:00 AM
    Completed
    December 11, 2025 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    December 11, 2025 at 2:00 AM
    In progress
    December 11, 2025 at 2:00 AM
    Maintenance is now in progress
  • Planned
    December 11, 2025 at 2:00 AM
    Planned
    December 11, 2025 at 2:00 AM

    Dear RSAWEB Customer,

    RSAWEB engineers will be conducting scheduled maintenance to migrate certain Octotel customers to different hardware as we add further capacity and improve the resilience of the RSAWEB network.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 11/12/2025 04:00 SAST
    Planned End date/Time: 11/12/2025 05:00 SAST
    Maintenance Window: 1 hour(s)
    Expected Impact: High
    Affected Services:

    • Octotel Cape Gate

    Impact:
    Certain customers on the above nodes can expect intermittent to no connectivity for the duration of the maintenance window

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

Service Migration : Octotel Wellington, George, Kleinbrak | 10 December 2025
  • Completed
    December 10, 2025 at 3:00 AM
    Completed
    December 10, 2025 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    December 10, 2025 at 1:00 AM
    In progress
    December 10, 2025 at 1:00 AM
    Maintenance is now in progress
  • Planned
    December 10, 2025 at 1:00 AM
    Planned
    December 10, 2025 at 1:00 AM

    Dear RSAWEB Customer,

    RSAWEB engineers will be conducting scheduled maintenance to migrate certain Octotel customers to different hardware as we add further capacity and improve the resilience of the RSAWEB network.

    Maintenance Notice Summary:
    Planned Start Date/Time: 10/12/2025 03:00 SAST
    Planned End date/Time: 10/12/2025 05:00 SAST
    Maintenance Window: 2 hour(s)
    Expected Impact: High
    Affected Services:

    • Octotel Wellington

    • Octotel George

    • Octotel Kleinbrak

    Impact:
    Certain customers on the above nodes can expect intermittent to no connectivity for the duration of the maintenance window

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

RSAWEB Notice | Nodes Down in CPT | 09 December 2025
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    We are observing services for the Fairlands House, 2 Long, Hans Strydom, and Standard Towers nodes have restored and are testing stable.

     

    We anticipate no further service disruptions

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Monitoring
    Monitoring

    Dear RSAWEB Customer,

    We are observing services for the Fairlands House, 2 Long, Hans Strydom, and Standard Towers nodes have restored.

    Engineers are monitoring for stability.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Update
    Update

    Dear RSAWEB Customer,

    Partner provider technicians continue to work on restoration however due to the extent of the damage, a revised ETR of of 03:00 10/12/2025 has been provided.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Update
    Update

    Dear RSAWEB Customer,

    RSAWEB's partner provider technicians continue working to restore services.

    Technicians have pulled slack and are currently working on repairs. 

     

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Identified
    Identified

    Dear RSAWEB Customer,

    RSAWEB's partner provider technicians are working on restoring services.

    An ETR of ~19:00 has been provided however we are pushing to expedite this.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Update
    Update

    Dear RSAWEB Customer,

    RSAWEB is currently working with our partner provider is currently investigating the issue affecting these access nodes.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting services at the following nodes:

    • Fairlands house

    • 2 Long Street

    • Standard Towers

    • Hans Strydom

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

Dec 2025 to Feb 2026

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