RSAWEB Services - Notice history

Western Cape Connectivity Services experiencing major outage

Notice history

Oct 2024

RSAWEB Data Centre Redundant Backup Power and HVAC Systems Maintenance | Day 2
Scheduled for October 23, 2024 at 6:00 AM – 3:00 PM about 9 hours
  • Planned
    October 23, 2024 at 6:00 AM
    Planned
    October 23, 2024 at 6:00 AM

    Dear RSAWEB Customer,

    RSAWEB is conducting proactive maintenance on the redundant backup power and HVAC systems at the RSAWEB Data Centre.

    The service of these systems is non-disruptive, and no impact to customer services is expected.

    Maintenance Window: 23 October 2024

    Time: 08:00 - 17:00

    Customers may contact the Service Operations Centre (SOC) on 087 470 0500 or soc@rsaweb.net for more information on the planned maintenance.

RSAWEB Data Centre Redundant Backup Power and HVAC Systems Maintenance | Day 1
Scheduled for October 22, 2024 at 6:00 AM – 3:00 PM about 9 hours
  • Planned
    October 22, 2024 at 6:00 AM
    Planned
    October 22, 2024 at 6:00 AM

    Dear RSAWEB Customer,

    RSAWEB is conducting proactive maintenance on the redundant backup power and HVAC systems at the RSAWEB Data Centre.

    The service of these systems is non-disruptive, and no impact to customer services is expected.

    Maintenance Window: 22 October 2024

    Time: 08:00 - 17:00

    Customers may contact the Service Operations Centre (SOC) on 087 470 0500 or soc@rsaweb.net for more information on the planned maintenance.

Node Outage : Midrand | 15 October 2024
  • Resolved
    Resolved

    Dear RSAWEB Customer,


    Services have been restored and stable

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    Update

    Dear RSAWEB Customer,

    Investigations are still underway alongside the partner provider

    No ETR is available as yet.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    Update

    Dear RSAWEB Customer,

    We are working closely with our partner provider to investigate the cause of this disruption to services.

    No ETR is available as yet.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    Update

    Dear RSAWEB Customer,

    Engineers continue to investigate.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting services at the Midrand node.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

Service Disruption: Lifestyle Node | 15 October 2024
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    Services have been restored and services remain stable

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Monitoring
    Monitoring

    Dear RSAWEB Customer,

    Services have been restored, Engineer are monitoring for Stability

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    Update

    Dear RSAWEB Customer,

    Technicians are en route to remote site to conduct further testing.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    Update

    Dear RSAWEB Customer,

    Techs are currently onsite investigating.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    Update

    Dear RSAWEB Customer,

    Technicians are still en route to site. No ETA/ETR is available as yet.

     

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    Update

    Dear RSAWEB Customer,

    Technicians are en route to site to investigate.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting services on the Lifestyle Node

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

Service Disruption: Pineslopes, Bryanston | 15 October 2024
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    We observing services have fully restored.
    We anticipate no further service disruptions.

    Regards,

    RSAWEB NOC

  • Monitoring
    Monitoring

    Dear RSAWEB Customer,

    We are observing services for Pineslopes and Bryanston nodes have restored at the moment.

    Engineers are monitoring for stability.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting services in Pineslopes, Bryanston.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

Sep 2024

Scheduled Maintenance: Mobile Data Services | 26 September 2024
  • Completed
    September 27, 2024 at 12:00 AM
    Completed
    September 27, 2024 at 12:00 AM
    Maintenance has completed successfully
  • In progress
    September 26, 2024 at 8:00 PM
    In progress
    September 26, 2024 at 8:00 PM
    Maintenance is now in progress
  • Planned
    September 26, 2024 at 8:00 PM
    Planned
    September 26, 2024 at 8:00 PM

    Dear RSAWEB Customer, 

     

    RSAWEB engineers will be finalising routine maintenance between our Mobile subscriber platform and MTN to improve the availability of mobile services. Subscribers sims who are reconnecting during the maintenance period will experience delayed network access.

    Maintenance Notice Summary: 

    Planned Start Date/Time 26/09/2024 22:00 SAST 

    Planned End date/Time 27/09/2024 02:00 SAST 

    Maintenance Window 4 hours 

    Expected Impact Low

    Affected Services rsaweb.mobi

     

    Maintenance Notice Detail: Customers can expect no impact to existing connections however new connections will not be able to establish until the maintenance is completed.

     

Outage | JHB | Bryanston and Pineslopes | 26 September 2024
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    We are observing services have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Identified
    Identified

    Dear RSAWEB Customer,

    Partner provider technicians have located a fibre break. Technicians are currently localizing the point of failure.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    Update

    Dear RSAWEB Customer,

     

    Our partner provider is arranging for techs to be dispatched to site. We have not yet been provided with an ETA/ETR.

     

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    Investigating

    Dear RSAWEB Customer,


    We are observing an outage affecting customers in the Bryanston and Pineslopes areas.


    Fault has been escalated with partner provider.

    Kindly await further updates

    Regards,
    RSAWEB NOC

Data Centre Routine Fire Detection Systems Maintenance | 25 September 2024
  • Completed
    September 25, 2024 at 3:00 PM
    Completed
    September 25, 2024 at 3:00 PM
    Maintenance has completed successfully
  • In progress
    September 25, 2024 at 6:00 AM
    In progress
    September 25, 2024 at 6:00 AM
    Maintenance is now in progress
  • Planned
    September 25, 2024 at 6:00 AM
    Planned
    September 25, 2024 at 6:00 AM

    Dear RSAWEB Customer,

    RSAWEB will be performing routine maintenance of the fire detection and suppression systems at the RSAWEB Data Centre.

    This maintenance will be non-disruptive and customers can expect no impact from these changes.

    Maintenance Window: Date: [25/09/2024] Time: 08:00 AM - 17:00 PM

    If you require any information regarding this maintenance please reach out to our support teams via 087 470 0500 or soc@rsaweb.net.

    Regards,
    RSAWEB Enterprise SOC Team

Degraded Performance : JHB | 22 September 2024
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    Emergency work has been completed by partner provider technicians. Services remain stable.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    RSAWEB NOC is monitoring emergency work in progress by provider network between Cape Town and Johannesburg. Customers may experience intermittent increased latency.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

Scheduled Maintenance | RSAWEB Data Centre Backup Power | 20 September 2024
  • Completed
    September 20, 2024 at 10:30 AM
    Completed
    September 20, 2024 at 10:30 AM
    Maintenance has completed successfully
  • In progress
    September 20, 2024 at 9:30 AM
    In progress
    September 20, 2024 at 9:30 AM
    Maintenance is now in progress
  • Planned
    September 20, 2024 at 9:30 AM
    Planned
    September 20, 2024 at 9:30 AM

    Dear RSAWEB Customer,

    RSAWEB Engineers will be conducting proactive, routine maintenance on the backup power system at the RSAWEB Data Centre. Routine testing of the data centre backup power system ensures it is operating at optimal performance, in light of the ongoing Eskom loadshedding, and the fragile state of the national power grid.

    A simulated power grid failure will be initiated to test seamless transfer to backup power, followed by load and failover testing of each of the backup generators.


    There is no impact to services expected as the power load can be diverted back to grid power at any time.

    Maintenance Window: Date: 20 September 2024 Time: 11:30 AM - 12:30 PM

    If you require any information regarding this maintenance please reach out to our support teams via 087 470 0500 or soc@rsaweb.net.

    Regards,
    RSAWEB Enterprise SOC Team

Aug 2024

Network Notice | Scheduled Maintenance: 2 Long Street Node | 29 August 2024
  • Completed
    August 29, 2024 at 6:00 PM
    Completed
    August 29, 2024 at 6:00 PM
    Maintenance has completed successfully
  • In progress
    August 29, 2024 at 5:00 PM
    In progress
    August 29, 2024 at 5:00 PM
    Maintenance is now in progress
  • Planned
    August 29, 2024 at 5:00 PM
    Planned
    August 29, 2024 at 5:00 PM

    Dear RSAWEB Customer,

     

    RSAWEB engineers will be conducting scheduled maintenance at the 2 Long Street Node to improve the resilience of the network.

     

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 29/08/2024 19:00 SAST
    Planned End date/Time: 29/08/2024 20:00 SAST
    Maintenance Window: 1 hour(s) 


    Affected services:

    Internet connectivity for services connected to the 2 Long Street Node.

     

    Impact:
    Customers can expect intermittent to no connectivity for the duration of the maintenance window.

     

    Our support teams are available on 087 470 0500 or via soc@rsaweb.net

     

    Regards,
    RSAWEB Support Team

RSAWEB Network Notice | Zoom fibre, Evotel and Openfibre FTTx Migration |JHB| 29 August 2024
  • Completed
    August 29, 2024 at 2:00 AM
    Completed
    August 29, 2024 at 2:00 AM
    Maintenance has completed successfully
  • In progress
    August 29, 2024 at 12:00 AM
    In progress
    August 29, 2024 at 12:00 AM
    Maintenance is now in progress
  • Planned
    August 29, 2024 at 12:00 AM
    Planned
    August 29, 2024 at 12:00 AM

    Dear RSAWEB Customer,

    RSAWEB engineers will be conducting maintenance on Zoom fibre, Evotel and Openfibre FTTx services in the JHB region.


    Maintenance Notice Summary:
    Planned Start Date/Time: 29/08/2024 02:00 SAST
    Planned End Date/Time: 29/08/2024 04:00 SAST

    Maintenance Window: 2 hours 
    Impact: Low

    Customers may experience brief interruption in connectivity during the maintenance window


    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB Support

Data Centre Backup Power System Load Test | 23 August 2024
  • Completed
    August 23, 2024 at 11:30 AM
    Completed
    August 23, 2024 at 11:30 AM
    Maintenance has completed successfully
  • In progress
    August 23, 2024 at 9:30 AM
    In progress
    August 23, 2024 at 9:30 AM
    Maintenance is now in progress
  • Planned
    August 23, 2024 at 9:30 AM
    Planned
    August 23, 2024 at 9:30 AM

    Dear RSAWEB Customer,

    RSAWEB Engineers will be conducting proactive, routine maintenance on the backup power system at the RSAWEB Data Centre. Routine testing of the data centre backup power system ensures it is operating at optimal performance, in light of the ongoing Eskom loadshedding, and the fragile state of the national power grid.

    A simulated power grid failure will be initiated to test seamless transfer to backup power, followed by load and failover testing of each of the backup generators.


    There is no impact to services expected as the power load can be diverted back to grid power at any time.

    Maintenance Window: Date: 8 August 2024 Time: 11:30 AM - 13:30 PM

    If you require any information regarding this maintenance please reach out to our support teams via 087 470 0500 or soc@rsaweb.net.

    Regards,
    RSAWEB Enterprise SOC Team

RSAWEB Notice: JHB Node Outage | 19 August 2024
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    We are observing services for the below nodes have restored and are testing stable.

    • Rivonia

    • Pineslopes

    • Sunninghill

    • Bryanston

    We anticipate no further service disruptions.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Monitoring
    Monitoring

    Dear RSAWEB Customer,

    We are observing services for the below nodes restored at the moment.

    • Rivonia

    • Pineslopes

    • Sunninghill

    • Bryanston

    Engineers are monitoring for stability.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    Engineers are observing the following Nodes are currently down:

    • Rivonia

    • Pineslopes

    • Sunninghill

    • Bryanston

    Customers connected the above nodes currently have no internet access.

    Engineers are investigating.

    Kindly await further updates.

    Regards,
    RSAWEB NOC

RSAWEB Notice: JHB Node Outage | 9 August 2024
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    Connectivity has been restored and testing stable.

    Regards,
    RSAWEB NOC

  • Identified
    Identified

    Dear RSAWEB Customer,

     

    We are observing services have restored.

    Engineers are monitoring for stability.

    Regards,
    RSAWEB NOC

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    Engineers are observing the following Nodes are currently down:

    • Rivonia

    • Pineslopes

    • Sunninghill

    • Bryanston

    Customers connected the above nodes currently have no internet access.

    Engineers are investigating.

    Kindly await further updates.

    Regards,
    RSAWEB NOC

Aug 2024 to Oct 2024

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