RSAWEB Services - Notice history

All systems operational

Notice history

May 2026

Power Maintenance : Waterfront Access Node | 28 May 2026
  • Completed
    May 28, 2026 at 4:00 AM
    Completed
    May 28, 2026 at 4:00 AM
    Maintenance has completed successfully
  • In progress
    May 28, 2026 at 3:00 AM
    In progress
    May 28, 2026 at 3:00 AM
    Maintenance is now in progress
  • Planned
    May 28, 2026 at 3:00 AM
    Planned
    May 28, 2026 at 3:00 AM

    Dear RSAWEB Customer,

    RSAWEB engineers will be conducting hardware maintenance at the Waterfront access node to improve the resilience of the network.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 28/05/2026 05:00 SAST
    Planned End date/Time: 28/05/2026 06:00 SAST
    Maintenance Window: 1 hour
    Expected Impact: High
    Affected services: Waterfront Access Node Connectivity Services

    Impact:
    Customers can expect a brief drop in connectivity during the maintenance window.

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

Data Centre Backup Power System Load Test | 22 May 2026
  • Completed
    May 22, 2026 at 8:00 AM
    Completed
    May 22, 2026 at 8:00 AM
    Maintenance has completed successfully
  • In progress
    May 22, 2026 at 7:00 AM
    In progress
    May 22, 2026 at 7:00 AM
    Maintenance is now in progress
  • Planned
    May 22, 2026 at 7:00 AM
    Planned
    May 22, 2026 at 7:00 AM

    Dear RSAWEB Customer,

    RSAWEB Engineers will be conducting proactive, routine maintenance on the backup power system at the RSAWEB Data Centre. Routine testing of the data centre backup power system ensures it is operating at optimal performance.

    A simulated power grid failure will be initiated to test seamless transfer to backup power, followed by load and failover testing of each of the backup generators.


    There is no impact to services expected as the power load can be diverted back to grid power at any time.

    Maintenance Window:

    Date: 22 May 2026

    Time: 09:00AM - 10:00AM

    Duration: 1 hour

    If you require any information regarding this maintenance please reach out to our support teams via 087 470 0500 or soc@rsaweb.net.

    Regards,
    RSAWEB Enterprise SOC Team

Scheduled Vendor Maintenance : Multiflora | 21 May 2026
  • Completed
    May 22, 2026 at 5:00 AM
    Completed
    May 22, 2026 at 5:00 AM
    Maintenance has completed successfully
  • In progress
    May 21, 2026 at 7:00 PM
    In progress
    May 21, 2026 at 7:00 PM
    Maintenance is now in progress
  • Planned
    May 21, 2026 at 7:00 PM
    Planned
    May 21, 2026 at 7:00 PM

    Dear RSAWEB Customer,

    Vendor technicians will be conducting vendor maintenance affecting the Multiflora Node to increase capacity and improve the resilience of the network.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 21/05/2026 21:00 SAST
    Planned End date/Time: 22/05/2026 07:00 SAST
    Maintenance Window: 10 hour(s)
    Expected Impact: High
    Affected Nodes: Multiflora

    Impact:
    Customers can expect intermittent to no connectivity for the duration of the maintenance window.

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

Scheduled Maintenance | CPT Firewall Firmware upgrade | 21 May 2026
  • Completed
    May 21, 2026 at 3:00 AM
    Completed
    May 21, 2026 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    May 21, 2026 at 2:00 AM
    In progress
    May 21, 2026 at 2:00 AM
    Maintenance is now in progress
  • Planned
    May 21, 2026 at 2:00 AM
    Planned
    May 21, 2026 at 2:00 AM

    Dear RSAWEB Customer,

    RSAWEB engineers will be conducting scheduled maintenance on CPT CGN Firewall to improve the resilience of the network.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 21/05/2026 04:00 SAST
    Planned End date/Time: 21/05/2026 05:00 SAST
    Maintenance Window: 1 hour
    Expected Impact: High


    Certain customers using these FNO services in CPT can expect intermittent to no connectivity for the duration of the maintenance window:


    • Fibre Geeks
    • Frogfoot (FTTx)
    • Vumatel (FTTH)
    • Zoom Fibre (FTTH)
    • Century City Connect (FTTH)
    • Fixed LTE
    • CyberSmart (FTTH)
    • Octotel:

    • Blouberg

    • Rondebosch

    • Lakeside

    • Melkbos

    • Plettenberg Bay

    • Ruyterwacht

    • Wellington

    • Sea Point

    • Vredehoek

    • Cape Gate

    • Strand

    • Belgravia

    • Kensington

    • Bredasdrop

    Impact:
    Customers can expect intermittent to no connectivity for up to 2 hours.

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

Scheduled Building Power Maintenance: The Point Node | CPT | 19 May 2026
  • Completed
    May 19, 2026 at 11:30 PM
    Completed
    May 19, 2026 at 11:30 PM
    Maintenance has completed successfully
  • In progress
    May 19, 2026 at 7:00 PM
    In progress
    May 19, 2026 at 7:00 PM
    Maintenance is now in progress
  • Planned
    May 19, 2026 at 7:00 PM
    Planned
    May 19, 2026 at 7:00 PM

    Dear RSAWEB Customer,

    Please be aware that building management will be conducting scheduled power maintenance at The Point Node in Seapoint - CPT.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 19/05/2026 21:00 SAST
    Planned End date/Time: 20/05/2026 01:30 SAST
    Maintenance Window: 4 hours 30 Mins
    Expected Impact: Medium
    Affected services: The Point Node

    Impact:
    Customers who are connecting on this node can expect limited to no connectivity during the maintenance window.

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

Apr 2026

Scheduled Emergency Maintenance | cPanel Hosting | 01 May 2026
  • In progress
    April 30, 2026 at 10:00 PM
    In progress
    April 30, 2026 at 10:00 PM
    Maintenance is now in progress
  • Planned
    April 30, 2026 at 10:00 PM
    Planned
    April 30, 2026 at 10:00 PM

    Dear RSAWEB Customer,

    We will be performing emergency maintenance on our Shared Hosting platform at 00:00 on 1 May 2026, following a security advisory from cPanel.

    Please see change information below:

    Maintenance Notice Summary:

    Planned Start Date/Time: 01/05/2026 00:00 SAST

    Planned End date/Time: 01/05/2026 06:00 SAST

    Maintenance Window: 6 hour(s)

    Expected Impact: Medium

    Affected Services: cPanel Hosting Services

    Impact:

    Customers may experience brief disruptions to cPanel, websites, DNS, and email during this time. This maintenance is critical to the security and stability of your hosting environment.

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

  • Completed
    April 30, 2026 at 10:00 PM
    Completed
    April 30, 2026 at 10:00 PM
    Maintenance has completed successfully
Data Centre Backup Power System Load Test | 25 April 2026
  • Completed
    April 25, 2026 at 9:00 AM
    Completed
    April 25, 2026 at 9:00 AM
    Maintenance has completed successfully
  • In progress
    April 25, 2026 at 7:00 AM
    In progress
    April 25, 2026 at 7:00 AM
    Maintenance is now in progress
  • Planned
    April 25, 2026 at 7:00 AM
    Planned
    April 25, 2026 at 7:00 AM

    Dear RSAWEB Customer,

    RSAWEB Engineers will be conducting proactive, routine maintenance on the backup power system at the RSAWEB Data Centre. Routine testing of the data centre backup power system ensures it is operating at optimal performance, in light of the ongoing Eskom loadshedding, and the fragile state of the national power grid.

    A simulated power grid failure will be initiated to test seamless transfer to backup power, followed by load and failover testing of each of the backup generators.


    There is no impact to services expected as the power load can be diverted back to grid power at any time.

    Maintenance Window:

    Date: 25 April 2026

    Time: 09:00AM - 11:00AM

    Duration: 2 hours

    If you require any information regarding this maintenance please reach out to our support teams via 087 470 0500 or soc@rsaweb.net.

    Regards,
    RSAWEB Enterprise SOC Team

Scheduled Software Maintenance : IRIS | 23 April 2026
  • Completed
    April 23, 2026 at 5:00 PM
    Completed
    April 23, 2026 at 5:00 PM
    Maintenance has completed successfully
  • In progress
    April 23, 2026 at 4:00 PM
    In progress
    April 23, 2026 at 4:00 PM
    Maintenance is now in progress
  • Planned
    April 23, 2026 at 4:00 PM
    Planned
    April 23, 2026 at 4:00 PM

    Dear RSAWEB Customer,

    RSAWEB Engineers will be performing software maintenance on our IRIS Monitoring platform to improve the resilience of the system.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 23/04/2026 18:00 SAST
    Planned End date/Time: 23/04/2026 19:00 SAST
    Maintenance Window: 1 hour(s)
    Expected Impact: Low/None
    Affected Services: IRIS Access

    Impact:
    Customers can expect no impact to any connectivity services. Customers will be unable to access views via the monitoring platform for brief periods during the maintenance window.

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

Node Outage : Planet Art Studios, Kloof, Earlgo | 23 April 2026
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    We are observing services for Planet Studios, Kloof, Earlgo access nodes have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Monitoring
    Monitoring

    Dear RSAWEB Customer,

    We are observing services for Planet Studios, Kloof, Earlgo access nodes. restored at the moment.

    Engineers are monitoring for stability.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Identified
    Identified

    Dear RSAWEB Customer,

    We have identified an issue affecting the Planet Studios, Kloof, Earlgo access nodes.
    A power fault has been identified and an Electrical resource is en route to assist with restoring power.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Update
    Update

    Dear RSAWEB Customer,

    Due to site access restrictions, the fault has been deferred.

    Kindly await further updates in the morning

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting services at the Planet Studios, Kloof, Earlgo access nodes.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

Node Outage : Planet Art Studios, Kloof, Earlgo | 22 April 2026
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    We are observing services for Planet Studios, Kloof, Earlgo access nodes have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Monitoring
    Monitoring

    Dear RSAWEB Customer,

    We are observing services for Planet Studios, Kloof, Earlgo restored at the moment.

    Engineers are monitoring for stability.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting services at the Planet Studios, Kloof, Earlgo access nodes.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

Mar 2026

Data Centre Backup Power System Load Test | 27 March 2026
  • Completed
    March 27, 2026 at 9:00 AM
    Completed
    March 27, 2026 at 9:00 AM
    Maintenance has completed successfully
  • In progress
    March 27, 2026 at 7:00 AM
    In progress
    March 27, 2026 at 7:00 AM
    Maintenance is now in progress
  • Planned
    March 27, 2026 at 7:00 AM
    Planned
    March 27, 2026 at 7:00 AM

    Dear RSAWEB Customer,

    RSAWEB Engineers will be conducting proactive, routine maintenance on the backup power system at the RSAWEB Data Centre. Routine testing of the data centre backup power system ensures it is operating at optimal performance, in light of the ongoing Eskom loadshedding, and the fragile state of the national power grid.

    A simulated power grid failure will be initiated to test seamless transfer to backup power, followed by load and failover testing of each of the backup generators.


    There is no impact to services expected as the power load can be diverted back to grid power at any time.

    Maintenance Window:

    Date: 27 March 2026

    Time: 09:00AM - 11:00PM

    Duration: 2 hours

    If you require any information regarding this maintenance please reach out to our support teams via 087 470 0500 or soc@rsaweb.net.

    Regards,
    RSAWEB Enterprise SOC Team

Service Disruption : RSAWEB Telephony Systems | 26 March 2026
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    We are observing services for RSAWEB's Contact Centre have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Monitoring
    Monitoring

    Dear RSAWEB Customer,

    We are observing services for RSAWEB's Contact Centre have restored at the moment.

    Engineers are monitoring for stability.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting the RSAWEB Telephony System.

    This is not affecting managed 3CX services or customer VOIP lines, only RSAWEB's Contact Centre

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

Scheduled Maintenance | JHB Teraco | 26 March 2026
  • Completed
    March 26, 2026 at 5:00 AM
    Completed
    March 26, 2026 at 5:00 AM
    Maintenance has completed successfully
  • In progress
    March 26, 2026 at 1:00 AM
    In progress
    March 26, 2026 at 1:00 AM
    Maintenance is now in progress
  • Planned
    March 26, 2026 at 1:00 AM
    Planned
    March 26, 2026 at 1:00 AM

    Dear RSAWEB Customer,

    RSAWEB engineers will be performing scheduled maintenance at our JHB Teraco POP as part of ongoing infrastructure optimization and resilience improvements within the core network environment.

    Please see change information below:

    Planned Start Date/Time: 26/03/2026 03:00 SAST
    Planned End date/Time: 26/03/2026 07:00 SAST
    Maintenance Window: 4 hours
    Expected Impact: Medium

    Impact:
    During this maintenance window, certain enterprise connectivity services may experience brief periods of interruption while adjustments are performed within the underlying network infrastructure.

    Our engineering team will be on standby throughout the activity to ensure the work is completed as efficiently as possible and to address any unforeseen issues should they arise. Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

Routine Maintenance | Routing Fail-Over Testing | 25 March 2026
  • Completed
    March 25, 2026 at 3:00 AM
    Completed
    March 25, 2026 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    March 25, 2026 at 1:00 AM
    In progress
    March 25, 2026 at 1:00 AM
    Maintenance is now in progress
  • Planned
    March 25, 2026 at 1:00 AM
    Planned
    March 25, 2026 at 1:00 AM

    Dear RSAWEB Customer,

    RSAWEB engineers will be conducting scheduled maintenance on environment to improve the resilience of the network.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 25/03/2026 03:00SAST
    Planned End date/Time: 25/03/2026 05:00 SAST
    Maintenance Window: 2 hour(s)
    Expected Impact: Low
    Affected services: IPT

    Impact:
    Customers can expect no impact on services. Engineers are on Standby should a fault occur.

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

Scheduled Maintenance | JHB Teraco POP | 24 March 2026
  • Completed
    March 24, 2026 at 5:00 AM
    Completed
    March 24, 2026 at 5:00 AM
    Maintenance has completed successfully
  • In progress
    March 24, 2026 at 1:00 AM
    In progress
    March 24, 2026 at 1:00 AM
    Maintenance is now in progress
  • Planned
    March 24, 2026 at 1:00 AM
    Planned
    March 24, 2026 at 1:00 AM

    Dear RSAWEB Customer,

    RSAWEB engineers will be performing scheduled maintenance at our JHB Teraco POP as part of ongoing infrastructure optimization and resilience improvements within the core network environment.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 24/03/2026 03:00 SAST
    Planned End date/Time: 24/03/2026 07:00 SAST
    Maintenance Window: 4 hours 
    Expected Impact: Medium

    Impact:
    During this maintenance window, certain enterprise connectivity services may experience brief periods of interruption while adjustments are performed within the underlying network infrastructure.

    Our engineering team will be on standby throughout the activity to ensure the work is completed as efficiently as possible and to address any unforeseen issues should they arise. Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

Mar 2026 to May 2026

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