RSAWEB Services - Notice history

All systems operational

Notice history

Aug 2025

Scheduled Maintenance | Route Reflectors | 28 August 2025
  • Completed
    August 28, 2025 at 2:00 AM
    Completed
    August 28, 2025 at 2:00 AM
    Maintenance has completed successfully
  • In progress
    August 28, 2025 at 1:00 AM
    In progress
    August 28, 2025 at 1:00 AM
    Maintenance is now in progress
  • Planned
    August 28, 2025 at 1:00 AM
    Planned
    August 28, 2025 at 1:00 AM

    Dear RSAWEB Customer,

    RSAWEB engineers will be conducting scheduled maintenance to improve the redundancy and resilience of the network

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 28/08/2025 03:00 SAST
    Planned End date/Time: 28/08/2025 04:00 SAST
    Maintenance Window: 1 hour
    Expected Impact: Medium
    Affected services: Internet Connectivity

    Impact:
    We do not expect any service disruption during the maintenance window, however please note services at risk.

    Our support teams are available on 087 470 0000 or via support@rsaweb.net

    Regards,
    RSAWEB Support Team

RSAWEB Network Notice | VoIP Maintenance | 28 August 2025
  • Completed
    August 27, 2025 at 10:30 PM
    Completed
    August 27, 2025 at 10:30 PM
    Maintenance has completed successfully
  • In progress
    August 27, 2025 at 10:00 PM
    In progress
    August 27, 2025 at 10:00 PM
    Maintenance is now in progress
  • Planned
    August 27, 2025 at 10:00 PM
    Planned
    August 27, 2025 at 10:00 PM

    Dear RSAWEB Customer,

    Please note that RSAWEB engineers will be conducting maintenance on our VoIP platform as part of our efforts to ensure system stability and optimal performance.

    Change Information
    Planned Start Date/Time: 28/08/2025 00:00 SAST
    Planned End Date/Time: 28/08/2025 00:30 SAST
    Maintenance Window: 30 Minutes
    Expected Impact: Low

    Impact:
    No service impact is expected.
    For more information on this maintenance, please contact support via email: soc@rsaweb.net

    We apologize for any inconvenience this may cause.

    Warm Regards,
    RSAWEB NOC

Emergency Vendor Maintenance : Tokai Node | 22 August 2025
  • Completed
    August 23, 2025 at 3:00 AM
    Completed
    August 23, 2025 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    August 22, 2025 at 7:00 PM
    In progress
    August 22, 2025 at 7:00 PM
    Maintenance is now in progress
  • Planned
    August 22, 2025 at 7:00 PM
    Planned
    August 22, 2025 at 7:00 PM

    Dear RSAWEB Customer,

    RSAWEB engineers will be conducting emergency vendor maintenance at the Tokai Aggregation Node to increase capacity and improve the resilience of the network.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 22/08/2025 21:00 SAST
    Planned End date/Time: 23/08/2025 05:00 SAST
    Maintenance Window: 8 hour(s)
    Expected Impact: Medium
    Affected Nodes: Tokai

    Impact:
    Customers can expect intermittent to no connectivity for the duration of the maintenance window

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

Data Centre Backup Power System Load Test | 22 August 2025
  • Completed
    August 22, 2025 at 10:00 AM
    Completed
    August 22, 2025 at 10:00 AM
    Maintenance has completed successfully
  • In progress
    August 22, 2025 at 7:00 AM
    In progress
    August 22, 2025 at 7:00 AM
    Maintenance is now in progress
  • Planned
    August 22, 2025 at 7:00 AM
    Planned
    August 22, 2025 at 7:00 AM

    Dear RSAWEB Customer,

    RSAWEB Engineers will be conducting proactive, routine maintenance on the backup power system at the RSAWEB Data Centre. Routine testing of the data centre backup power system ensures it is operating at optimal performance, in light of the ongoing Eskom loadshedding, and the fragile state of the national power grid.

    A simulated power grid failure will be initiated to test seamless transfer to backup power, followed by load and failover testing of each of the backup generators.


    There is no impact to services expected as the power load can be diverted back to grid power at any time.

    Maintenance Window: Date: 22 August 2025 Time: 09:00 AM - 12:00 PM

    If you require any information regarding this maintenance please reach out to our support teams via 087 470 0500 or soc@rsaweb.net.

    Regards,
    RSAWEB Enterprise SOC Team

RSAWEB Network Notice | Scheduled Maintenance : Cape Town | 20 August 2025
  • Completed
    August 20, 2025 at 3:00 AM
    Completed
    August 20, 2025 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    August 20, 2025 at 1:00 AM
    In progress
    August 20, 2025 at 1:00 AM
    Maintenance is now in progress
  • Planned
    August 20, 2025 at 1:00 AM
    Planned
    August 20, 2025 at 1:00 AM

    Dear RSAWEB Customer,

     

    RSAWEB engineers will be performing planned maintenance to improve the resilience and stability of the network.

     

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 20/08/2025 03:00 SAST
    Planned End date/Time: 20/08/2025 05:00 SAST
    Maintenance Window: 2 hour(s) 
    Expected Impact: Medium 

    Impact:
    RSAWEB will be conducting maintenance affecting Cape Town - Portside Node. Customers can expect intermittent connectivity while maintenance is underway.

     

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

     

    Regards,
    RSAWEB NOC
    Network Operations Centre

     

Jul 2025

Scheduled Maintenance | Oceana House Access Node | 31 July 2025
  • Completed
    July 31, 2025 at 4:00 AM
    Completed
    July 31, 2025 at 4:00 AM
    Maintenance has completed successfully
  • In progress
    July 31, 2025 at 2:00 AM
    In progress
    July 31, 2025 at 2:00 AM
    Maintenance is now in progress
  • Planned
    July 31, 2025 at 2:00 AM
    Planned
    July 31, 2025 at 2:00 AM

    Dear RSAWEB Customer,

    RSAWEB engineers will be conducting scheduled maintenance on Oceana House Access node to increase capacity and improve the resilience of the network.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 31/07/2025 04:00 SAST
    Planned End date/Time: 31/07/2025 06:00 SAST
    Maintenance Window: 2 hour(s)
    Expected Impact: High
    Affected services: Oceana House Access Node

    Impact:
    Customers can expect intermittent to no connectivity for the duration of the maintenance window.

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

Mobile Portal : APN Details Not Displayed | 29 July 2025
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    We are observing the issue affecting the Mobile Portal where APN details are not being displayed correctly is now resolved.

    We anticipate no further issues.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting the Mobile Portal where APN details are not being displayed correctly.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

Data Centre Backup Power System Load Test | 25 July 2025
  • Completed
    July 25, 2025 at 9:30 AM
    Completed
    July 25, 2025 at 9:30 AM
    Maintenance has completed successfully
  • In progress
    July 25, 2025 at 7:30 AM
    In progress
    July 25, 2025 at 7:30 AM
    Maintenance is now in progress
  • Planned
    July 25, 2025 at 7:30 AM
    Planned
    July 25, 2025 at 7:30 AM

    Dear RSAWEB Customer,

    RSAWEB Engineers will be conducting proactive, routine maintenance on the backup power system at the RSAWEB Data Centre. Routine testing of the data centre backup power system ensures it is operating at optimal performance, in light of the ongoing Eskom loadshedding, and the fragile state of the national power grid.

    A simulated power grid failure will be initiated to test seamless transfer to backup power, followed by load and failover testing of each of the backup generators.


    There is no impact to services expected as the power load can be diverted back to grid power at any time.

    Maintenance Window: Date: 25 July 2025 Time: 09:30 AM - 11:30 PM

    If you require any information regarding this maintenance please reach out to our support teams via 087 470 0500 or soc@rsaweb.net.

    Regards,
    RSAWEB Enterprise SOC Team

RSAWEB Notice | Century City Connect Outage | 23 July 2025
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    We are observing services for Century City Connect have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting Century City Connect customers in CPT.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

RSAWEB Notice | Rivonia, Pineslopes, Sunninghill Bryanston | 20 July 2025
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    We are observing services for Rivonia, Pineslopes, Sunninghill & Bryanston have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Monitoring
    Monitoring

    Dear RSAWEB Customer,

    We are observing services for Rivonia, Pineslopes, Sunninghill & Bryanston Nodes to be restored at the moment.

    Engineers are monitoring for stability.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting services at the Rivonia, Pineslopes, Sunninghill & Bryanston node.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

Jun 2025

Data Centre Backup Power System Load Test | 27 June 2025
  • Completed
    June 27, 2025 at 11:30 AM
    Completed
    June 27, 2025 at 11:30 AM
    Maintenance has completed successfully
  • In progress
    June 27, 2025 at 9:30 AM
    In progress
    June 27, 2025 at 9:30 AM
    Maintenance is now in progress
  • Planned
    June 27, 2025 at 9:30 AM
    Planned
    June 27, 2025 at 9:30 AM

    Dear RSAWEB Customer,

    RSAWEB Engineers will be conducting proactive, routine maintenance on the backup power system at the RSAWEB Data Centre. Routine testing of the data centre backup power system ensures it is operating at optimal performance, in light of the ongoing Eskom loadshedding, and the fragile state of the national power grid.

    A simulated power grid failure will be initiated to test seamless transfer to backup power, followed by load and failover testing of each of the backup generators.


    There is no impact to services expected as the power load can be diverted back to grid power at any time.

    Maintenance Window: Date: 27 June 2025 Time: 11:30 AM - 13:30 PM

    If you require any information regarding this maintenance please reach out to our support teams via 087 470 0500 or soc@rsaweb.net.

    Regards,
    RSAWEB Enterprise SOC Team

JHB Node Outage | Fairlands, Bryanston, Rivonia, Sunninghill, Pineslopes, Westbury | 26 June 2025
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    We are observing services for Fairlands, Bryanston, Rivonia, Sunninghill, Westbury, and Pineslopes nodes. have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Monitoring
    Monitoring

    Dear RSAWEB Customer,

    We are observing services for Fairlands, Bryanston, Rivonia, Sunninghill, Westbury, and Pineslopes Nodes restored at the moment.

    Engineers are monitoring for stability.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting services at the Fairlands, Bryanston, Rivonia, Sunninghill, Westbury, and Pineslopes nodes.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

Service Disruption : MPLS JHB | 26 June 2025
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    We are observing MPLS services in JHB have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Monitoring
    Monitoring

    Dear RSAWEB Customer,

    We are observing MPLS services in JHB have restored at the moment.

    Engineers are monitoring for stability.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting MPLS services terminating in Gauteng.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

RSAWEB Notice | National connectivity | 26 June 2025
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    We are observing services between our northern and southern networks have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    Investigating

    Dear RSAWEB customer,

    We are observing a brief disruption between our northern and southern networks affecting mostly Gauteng.

    Service have restored but are under monitoring from our engineering team.


    Further updates to follow.


    Regards 

    RSAWEB NOC

RSAWEB Network Notice | Scheduled Infrastructure Maintenance: JHB | 26 June 2025
  • Completed
    June 26, 2025 at 4:00 AM
    Completed
    June 26, 2025 at 4:00 AM
    Maintenance has completed successfully
  • In progress
    June 26, 2025 at 12:00 AM
    In progress
    June 26, 2025 at 12:00 AM
    Maintenance is now in progress
  • Planned
    June 26, 2025 at 12:00 AM
    Planned
    June 26, 2025 at 12:00 AM

    Dear RSAWEB Customer,

    RSAWEB engineers will be performing scheduled on our infrastructure on 26th June 2025 at our JHB POP in IS/NTT Parklands.

     

    This maintenance is part of our ongoing efforts to enhance the resilience and performance of our network services.

     

    Please see change information below.
    Planned Start Date/Time: 26/06/2025 02:00 SAST
    Planned End date/Time: 26/06/2025 06:00 SAST
    Maintenance Window: 4 hour(s)
    Expected Impact: Medium
    Affected Services/Nodes:

    • Merchandise Node

    • Multiflora Node

    • Fairlands Node

    • Commissioner Node

    • Westbury Node

    • Sunninghill Node

    • Bram Node

    • Dartfield Node

    • Rivonia Node

    • Reflex Node

    • Pineslopes Node

    • Certain Telkom MetroEthernet Dedicated Services

    • Certain DFA Dedicated Circuits

    Impact:
    Due to the nature of the maintenance, this will be service-impacting, and brief interruptions to connectivity may occur during the maintenance window. All efforts will be made to minimize disruption, and services will be closely monitored throughout.

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

Jun 2025 to Aug 2025

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