RSAWEB Services - Notice history

All systems operational

Notice history

Mar 2025

Scheduled Maintenance | RSAWEB Data Centre Backup Power | 20 March 2025
Scheduled for March 20, 2025 at 9:30 PM – 11:30 PM about 2 hours
  • Planned
    March 20, 2025 at 9:30 PM
    Planned
    March 20, 2025 at 9:30 PM

    Dear RSAWEB Customer,

    RSAWEB Engineers will be conducting proactive, routine maintenance on the backup power system at the RSAWEB Data Centre. Routine testing of the data centre backup power system ensures it is operating at optimal performance, in light of the ongoing Eskom loadshedding, and the fragile state of the national power grid.

    A simulated power grid failure will be initiated to test seamless transfer to backup power, followed by load and failover testing of each of the backup generators.


    There is no impact to services expected as the power load can be diverted back to grid power at any time.

    Maintenance Window: Date: 20 March 2025 Time: 11h30 AM - 13:30 PM

    If you require any information regarding this maintenance please reach out to our support teams via 087 470 0500 or soc@rsaweb.net.

    Regards,
    RSAWEB Enterprise SOC Team

Scheduled Maintenance | Vumatel NNI Cut-Over JHB | 20 March 2025
Scheduled for March 20, 2025 at 12:00 AM – 3:00 AM about 3 hours
  • Planned
    March 20, 2025 at 12:00 AM
    Planned
    March 20, 2025 at 12:00 AM

    Dear RSAWEB Customer,

    RSAWEB Engineers will be conducting maintenance on Vumatel FTTx Services in JHB.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 20/03/2025 02:00 SAST
    Planned End date/Time: 20/03/2025 05:00 SAST
    Maintenance Window: 3 hour(s)
    Expected Impact: Medium
    Affected services: Vumatel FTTx Services in JHB

    Impact:
    Customers may experience a brief interruption in connectivity while maintenance is underway.

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

Vendor Maintenance : Merchandise, Multiflora, Commissioner Nodes | 18 March 2025
Scheduled for March 18, 2025 at 7:00 PM – March 19, 2025 at 5:00 AM about 10 hours
  • Planned
    March 18, 2025 at 7:00 PM
    Planned
    March 18, 2025 at 7:00 PM

    Dear RSAWEB Customer,

    Vendor technicians will be conducting vendor maintenance on Merchandise, Multiflora, and Commissioner to increase capacity and improve the resilience of the network.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 18/03/2025 21:00 SAST
    Planned End date/Time: 18/03/2025 07:00 SAST
    Maintenance Window: 10 hour(s)
    Expected Impact: Medium
    Affected Node(s): Merchandise, Multiflora, Commissioner

    Impact:
    Customers can expect intermittent to no connectivity for the duration of the maintenance window.

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

Scheduled Maintenance | Cape Town CBD metro | 18 March 2025
Scheduled for March 18, 2025 at 2:00 AM – 3:00 AM about 1 hour
  • Planned
    March 18, 2025 at 2:00 AM
    Planned
    March 18, 2025 at 2:00 AM

    Dear RSAWEB Customer,

     

    RSAWEB Engineers will be performing routine software patching on our Cape Town Metro Aggregation layer. This is to support the resilience ​of our network and to ensure services continue to operate optimally.

     

    Please see the change information below.

     

    Maintenance Notice Summary:
    Planned Start Date/Time: 18/03/2025 04:00 SAST

    Planned End Date/Time: 18/03/2025 05:00 SAST

    Maintenance Window: 1 hour(s) 

    Expected Impact: Medium 

    Affected Nodes:

    Earlgo

    Fairlandshouse

    Hans Strydom

    Kloof

    Montague

    Oceana

    Planet Studios

    The Point

    Stadium

     

    Maintenance Notice Detail:

    Customers can expect intermittent to no connectivity for up to 1 hour during the maintenance window

     

    If you have any queries regarding this maintenance, please reach out to us via soc@rsaweb.net or call 087 470 0500 for further information.

     

    Regards,
    RSAWEB NOC

     

Scheduled Maintenance: Openserve & MFN JHB Migration | 13 March 2025
Scheduled for March 18, 2025 at 1:00 AM – 3:00 AM about 2 hours
  • Planned
    March 18, 2025 at 1:00 AM
    Planned
    March 18, 2025 at 1:00 AM

    Dear RSAWEB Customer,

    RSAWEB Engineers will be migrating Openserve & MFN FTTx services to a new BNG.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 18/03/2024 03:00 SAST
    Planned End date/Time: 18/03/2024 05:00 SAST
    Maintenance Window: 2 hour(s)
    Expected Impact: Medium
    Affected services: Openserve JHB and MFN JHB FTTx services

    Impact:
    RSAWEB customers using Openserve or MFN FTTx services in JHB can expect intermittent to no connectivity for the duration of the maintenance window

    Regards,
    RSAWEB NOC

Feb 2025

Node Outage : Sunninghill | 28 February 2025
  • Resolved
    Resolved

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting services at the Sunninghill node.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

MTN APN Migrations : rsaweb.mobi, ws.fast.fwa, ws.rsaweb.fwa | 25 February 2025
  • Completed
    February 25, 2025 at 7:00 PM
    Completed
    February 25, 2025 at 7:00 PM
    Maintenance has completed successfully
  • In progress
    February 25, 2025 at 5:00 PM
    In progress
    February 25, 2025 at 5:00 PM
    Maintenance is now in progress
  • Planned
    February 25, 2025 at 5:00 PM
    Planned
    February 25, 2025 at 5:00 PM

    Dear RSAWEB Customer,

    RSAWEB Engineers will be performing scheduled APN maintenance to increase capacity and improve the resilience of the network.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 25/02/2025 19:00 SAST
    Planned End date/Time: 25/02/2025 21:00 SAST
    Maintenance Window: 2 hour(s)
    Expected Impact: None
    Affected services: rsaweb.mobi; ws.fast.fwa; ws.rsaweb.fwa

    Impact:

    Customers can expect no impact from this maintenance. Each region will be cutover separately so traffic will fail over to the remaining region while maintenance is underway. Engineers are on standby to attend to any issues that may arise during the maintenance window.

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

Emergency Maintenance | Vodacom APN | 23 February 2025
  • Completed
    February 24, 2025 at 3:00 AM
    Completed
    February 24, 2025 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    February 23, 2025 at 9:00 PM
    In progress
    February 23, 2025 at 9:00 PM
    Maintenance is now in progress
  • Planned
    February 23, 2025 at 9:00 PM
    Planned
    February 23, 2025 at 9:00 PM

    Dear RSAWEB Customer,

    Vodacom Engineers will be performing emergency maintenance on their network, which may impact connectivity on your APN services. 

    Please see change information below.

     

    Change Information:

    Planned Start Date/Time: 23/02/2025 23:00 SAST

    Planned End date/Time: 24/02/2025 05:00 SAST

    Maintenance Window: 6 Hours  

    Expected Impact: Medium

     

    Impact:
    Customers using Vodacom mobile data SIM cards may experience intermittent or no connectivity during the maintenance window.
     

    If you have any queries regarding this maintenance, please reach out to us via soc@rsaweb.net or call 087 470 0500 for further information.

     

    Regards,

    RSAWEB SOC

Data Centre Backup Power System Load Test | 21 February 2025
  • Completed
    February 21, 2025 at 11:30 AM
    Completed
    February 21, 2025 at 11:30 AM
    Maintenance has completed successfully
  • In progress
    February 21, 2025 at 9:30 AM
    In progress
    February 21, 2025 at 9:30 AM
    Maintenance is now in progress
  • Planned
    February 21, 2025 at 9:30 AM
    Planned
    February 21, 2025 at 9:30 AM

    Dear RSAWEB Customer,

    RSAWEB Engineers will be conducting proactive, routine maintenance on the backup power system at the RSAWEB Data Centre. Routine testing of the data centre backup power system ensures it is operating at optimal performance.

    A simulated power grid failure will be initiated to test seamless transfer to backup power, followed by load and failover testing of each of the backup generators.


    There is no impact to services expected as the power load can be diverted back to grid power at any time.

    Maintenance Window: Date: 21/02/2025 Time: 10:00 AM - 12:30 PM

    If you require any information regarding this maintenance please reach out to our support teams via 087 470 0500 or soc@rsaweb.net.

    Regards,
    RSAWEB Enterprise SOC Team

Scheduled Maintenance - Day 3 | Core Fibre Optic Patch Panel Maintenance - JHB | 20 February
  • Completed
    February 21, 2025 at 5:00 AM
    Completed
    February 21, 2025 at 5:00 AM
    Maintenance has completed successfully
  • In progress
    February 20, 2025 at 9:59 PM
    In progress
    February 20, 2025 at 9:59 PM
    Maintenance is now in progress
  • Planned
    February 20, 2025 at 9:59 PM
    Planned
    February 20, 2025 at 9:59 PM

    Dear RSAWEB Customer,

     

    Fibre technicians will be performing maintenance on a Core fibre optic patch panel. Due to the nature of the work, we are notifying customers of potential brief service disruptions during the three separate change windows between 18 and 21 February 2025 at our JHB POP in Teraco Isando.

     

    Please see the change window 1 information below:

      

    Change Information

    Planned Start Date/Time: 20/02/2025 23:59 SAST

    Planned End date/Time: 21/02/2025 07:00 SAST

    Maintenance Window: 7 Hours

    Expected Impact: Low to Medium

    Impact:

    Customers may experience brief periods of intermittent connectivity during the maintenance window

    If you have any queries regarding this maintenance, please reach out to us via support@rsaweb.net or call 087 470 0000 for further information.

     

    Regards,
    RSAWEB NOC

Jan 2025

JHB Fairlands Node | 31 January 2025
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    We are observing services for Fairlands Node have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Monitoring
    Monitoring

    Dear RSAWEB Customer,

    We are observing services for Fairlands node restored at the moment.

    Engineers are monitoring for stability.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Update
    Update

    Dear RSAWEB Customer,

    Technicians are scheduled to attend first thing tomorrow morning to investigate further at site.

    No ETR is available as yet

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Update
    Update

    Dear RSAWEB Customer,

    Technicians have provided a revised ETA of 10:00 02/02/2025

    We are pushing for them to attend soonest.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Update
    Update

    Dear RSAWEB Customer,

    Technicians have been dispatched to site. ETA is 21:30

    No ETR is available as yet.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We are observing an outage affecting customers in the Fairlands node.

    Engineers are busy investigating.

    Further updates to follow.

    Regards,

    RSAWEB NOC

Node Outage : Commissioner | 31 January 2025
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    We are observing services for Commissioner Node have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Monitoring
    Monitoring

    Dear RSAWEB Customer,

    We are observing services for Commissioner node restored at the moment.

    Engineers are monitoring for stability.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting services at the Commissioner node.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

JHB Patching Maintenance | 29 January 2025
  • Completed
    January 29, 2025 at 5:00 AM
    Completed
    January 29, 2025 at 5:00 AM
    Maintenance has completed successfully
  • In progress
    January 29, 2025 at 2:00 AM
    In progress
    January 29, 2025 at 2:00 AM
    Maintenance is now in progress
  • Planned
    January 29, 2025 at 2:00 AM
    Planned
    January 29, 2025 at 2:00 AM

    Dear RSAWEB Customer,

    RSAWEB engineers will be conducting maintenance to improve the resilience of the network.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 29/01/2025 04:00 SAST
    Planned End date/Time: 29/01/2025 07:00 SAST
    Maintenance Window: 3 hour(s)
    Expected Impact: Low/None
    Affected Services: Connectivity

    Impact:
    Customers can expect no impact to services.

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

RSAWEB Notice | Rivonia, Pineslopes, Sunninghill Bryanston | 28 January 2025
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    We are observing services for Rivonia, Pineslops, Sunninghill, & Bryanston have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Monitoring
    Monitoring

    Dear RSAWEB Customer,

    We are observing services for Rivonia, Pineslops, Sunninghill, & Bryanston restored at the moment.

    Engineers are monitoring for stability.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Update
    Update

    Dear RSAWEB Customer,

    Our partner provider is currently investigating the issue affecting services at the Rivonia, Pineslops, Sunninghill, & Bryanston nodes.

    No ETR is available as yet.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting services at the Rivonia, Pineslopes, Sunninghill & Bryanston node.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

RSAWEB Notice: Degraded Service - JHB | 27 January 2025
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    We are observing services for JHB have remained stable.

    We anticipate no further service disruptions.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Monitoring
    Monitoring

    Dear RSAWEB Customer,

    Engineers observed an incident causing degraded performance for certain customers in JHB.
    Services have now restored.

    Engineers are monitoring for stability.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

Jan 2025 to Mar 2025

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