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Network Notice | International Connectivity Notice | 14 March 2024
  • Identified
    Update

    Dear RSAWEB Customer,

    Our partner providers have had to change the final repair date due to unforeseen circumstances. The new estimated date is for the 25th April.

     

    Background on the incident

    On 14th March at 13:00, our monitoring systems detected an issue with one of our undersea cable routes, WACS. While this incident did not directly affect RSAWEB's network, as we have multiple international network paths, we observed that other content networks, such as Microsoft, are experiencing degradation.

    Regards,

  • Identified
    Update

    Dear RSAWEB Customer,

    Our partner providers have had to change the final repair date due to unforeseen circumstances. The new estimated date is for the 25th April.

     

    Background on the incident

    On 14th March at 13:00, our monitoring systems detected an issue with one of our undersea cable routes, WACS. While this incident did not directly affect RSAWEB's network, as we have multiple international network paths, we observed that other content networks, such as Microsoft, are experiencing degradation.UPDATE: 20 March

    Regards,

  • Identified
    Update

    Dear RSAWEB Customer,

     

    Our partner providers have confirmed they are working on repairs to be completed by 3rd April 2024, barring sea conditions.

     

    Background on the incident

    On 14th March at 13:00, our monitoring systems detected an issue with one of our undersea cable routes, WACS. While this incident did not directly affect RSAWEB's network, as we have multiple international network paths, we observed that other content networks, such as Microsoft, are experiencing degradation.

    Our partner providers have confirmed that WACS damage was due to suspected turbidity (river debris).

     

    RSAWEB engineering is closely monitoring the restoration efforts related to the WACS cable downtime, and we will provide updates as necessary to keep you updated on any developments.

    Regards,

  • Identified
    Identified

    Dear RSAWEB Customer,

    Our partner providers have confirmed that WACS damage was due to suspected turbidity (debris from the rivers). Our partner provider is working on restoration options. No confirmation of an ETA for the cable-repair ship has been finalised.

    Background on the incident

    On 14th March at 13:00, our monitoring systems detected an issue with one of our undersea cable routes, WACS. While this incident did not directly affect RSAWEB's network, as we have multiple international network paths, we observed that other content networks such as Microsoft are experiencing degradation.

    RSAWEB engineering is closely monitoring the restoration efforts related to the WACS cable downtime, and we will provide updates as necessary to keep you updated on any developments.

    Regards,

    RSAWEB NOC

  • Investigating
    Investigating

    Dear RSAWEB Customer,

     

    Earlier this afternoon, our monitoring systems detected an issue with one of our undersea cable routes, WACS. While this incident did not directly affect RSAWEB's network, as we have multiple international network paths we observed that other content networks, such as Microsoft, are experiencing degradation as a result.

     

    This degradation may impact Microsoft services, including Office and related content, for some users.

     

    RSAWEB engineering is closely monitoring the restoration efforts related to the WACS cable downtime, and we will provide updates as necessary to keep you informed of any developments.

    Regards,

    RSAWEB NOC

Data Centre Backup Power System Load Test | 20 March 2024
Scheduled for March 20, 2024 at 8:00 AM – 10:00 AM about 2 hours
  • Planned
    March 20, 2024 at 8:00 AM
    Planned
    March 20, 2024 at 8:00 AM

    Dear RSAWEB Customer,

    RSAWEB Engineers will be conducting proactive, routine maintenance on the backup power system at the RSAWEB Data Centre. Routine testing of the data centre backup power system ensures it is operating at optimal performance, in light of the ongoing Eskom loadshedding, and the fragile state of the national power grid.

    A simulated power grid failure will be initiated to test seamless transfer to backup power, followed by load and failover testing of each of the backup generators.


    There is no impact to services expected as the power load can be diverted back to grid power at any time.

    Maintenance Window:

    Date: 20 March 2024

    Time: 10:00 AM - 12:00 PM

    If you require any information regarding this maintenance please reach out to our support teams via 087 470 0500 or soc@rsaweb.net.

    Regards,
    RSAWEB Enterprise SOC Team

Data Centre Backup Power System Load Test | 26 April 2024
Scheduled for April 26, 2024 at 8:00 AM – 10:00 AM about 2 hours
  • Planned
    April 26, 2024 at 8:00 AM
    Planned
    April 26, 2024 at 8:00 AM

    Dear RSAWEB Customer,

    RSAWEB Engineers will be conducting proactive, routine maintenance on the backup power system at the RSAWEB Data Centre. Routine testing of the data centre backup power system ensures it is operating at optimal performance, in light of the ongoing Eskom loadshedding, and the fragile state of the national power grid.

    A simulated power grid failure will be initiated to test seamless transfer to backup power, followed by load and failover testing of each of the backup generators.


    There is no impact to services expected as the power load can be diverted back to grid power at any time.

    Maintenance Window: Date: [26 April 2024] Time: 10:00 AM - 12:00 PM

    If you require any information regarding this maintenance please reach out to our support teams via 087 470 0500 or soc@rsaweb.net.

    Regards,
    RSAWEB Enterprise SOC Team

Scheduled Maintenance | RSAWEB Data Centre A-feed Power Maintenance | 18 May 2024
Scheduled for May 18, 2024 at 1:00 AM – 1:00 PM about 12 hours
  • Planned
    May 18, 2024 at 1:00 AM
    Planned
    May 18, 2024 at 1:00 AM

    Dear RSAWEB Customer,


    RSAWEB will be conducting proactive electrical maintenance to optimise the reliability of the backup power system in the RSAWEB data centre.

     
    Maintenance Schedule:
    Date: May 18, 2024
    Time: 3:00 AM to 3:00 PM


    Impact: Intermittent electricity supply to the A-power feed input for electronic equipment in the RSAWEB data centre for the duration of the maintenance. All single-corded devices, and dual-corded devices with both cables, connected to only A-feed will be affected.

     
    Co-location customers are encouraged to verify that their equipment is dual-corded and plugged into A + B-feeds, or alternatively plugged into the B-power feed, before 18 May 2024, to ensure the continued uptime of their equipment during the maintenance. To log a DC access request to inspect your co-located equipment, kindly complete the DC access request form or contact our SOC support team at soc@rsaweb.net. 

     

    Customers who have questions about the planned maintenance can contact our SOC support team at soc@rsaweb.net or by calling 087 470 0500.

    Regards,
    RSAWEB Enterprise SOC Team

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Scheduled Maintenance | Vodacom APN | 18 April 2024
  • Completed
    April 19, 2024 at 12:00 AM
    Completed
    April 19, 2024 at 12:00 AM
    Maintenance has completed successfully
  • In progress
    April 18, 2024 at 9:00 PM
    In progress
    April 18, 2024 at 9:00 PM
    Maintenance is now in progress
  • Planned
    April 18, 2024 at 9:00 PM
    Planned
    April 18, 2024 at 9:00 PM

    Dear RSAWEB Customer,

    Partner provider engineers are performing scheduled maintenance on Vodacom APN services.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 18/04/2024 23:00 SAST
    Planned End date/Time: 19/04/2024 02:00 SAST
    Maintenance Window: 3 hours
    Expected Impact: Low
    Affected services: Vodacom APN Services

    Impact:
    Customers may experience intermittent to no connectivity on Vodacom APN services.

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

Scheduled Maintenance | Firmware Maintenance | CPT | 18 April 2024
  • Completed
    April 18, 2024 at 8:10 AM
    Completed
    April 18, 2024 at 8:10 AM

    Completed

  • Planned
    April 18, 2024 at 1:00 AM
    Planned
    April 18, 2024 at 1:00 AM

    Dear RSAWEB Customer,

     

    RSAWEB Engineers will be performing pro-active firmware maintenance to improve the resilience of the network at selected nodes across our core network.

     

    Please see change information below:

     

    Maintenance Notice Summary:

    Planned Start Date/Time: 18/04/2024 03:00 SAST

    Planned End date/Time: 18/04/2024 05:00 SAST

    Maintenance Window: 2 hour(s)

    Expected Impact: High

    Affected Node: CPT Fairlandshouse Node

    Impact:

    All CPT Enterprise Customers with services in CPT that terminate on the affected Node can expect intermittent to no connectivity for the duration of the maintenance window for services connecting to this device.

     

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

     

    Regards,

    RSAWEB NOC

    Network Operations Centre

Scheduled Maintenance | Firmware Maintenance | JHB | 16 April 2024
  • Completed
    April 18, 2024 at 8:12 AM
    Completed
    April 18, 2024 at 8:12 AM

    Completed

  • Planned
    April 18, 2024 at 1:00 AM
    Planned
    April 18, 2024 at 1:00 AM

    Dear RSAWEB Customer,

     

    RSAWEB Engineers will be performing pro-active firmware maintenance to improve the resilience of the network at selected nodes across our core network.

     

    Please see change information below:

     

    Maintenance Notice Summary:

    Planned Start Date/Time: 18/04/2024 03:00 SAST

    Planned End date/Time: 18/04/2024 05:00 SAST

    Maintenance Window: 2 hour(s)

    Expected Impact: High

    Affected Node: JHB Teraco Distribution switch and Dartfield Node.

    Impact:

    All JHB Enterprise Customers with services in JHB that terminate on the affected distribution device and Node, can expect intermittent to no connectivity for the duration of the maintenance window for services connecting to this device.

     

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

     

    Regards,

    RSAWEB NOC

    Network Operations Centre

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