RSAWEB Services - Status Page

Western Cape Connectivity Services experiencing major outage

Scheduled Maintenance: Mobile Data Services | 26 September 2024
Scheduled for September 26, 2024 at 8:00 PM – September 27, 2024 at 12:00 AM about 4 hours
  • Planned
    September 26, 2024 at 8:00 PM
    Planned
    September 26, 2024 at 8:00 PM

    Dear RSAWEB Customer, 

     

    RSAWEB engineers will be finalising routine maintenance between our Mobile subscriber platform and MTN to improve the availability of mobile services. Subscribers sims who are reconnecting during the maintenance period will experience delayed network access.

    Maintenance Notice Summary: 

    Planned Start Date/Time 26/09/2024 22:00 SAST 

    Planned End date/Time 27/09/2024 02:00 SAST 

    Maintenance Window 4 hours 

    Expected Impact Low

    Affected Services rsaweb.mobi

     

    Maintenance Notice Detail: Customers can expect no impact to existing connections however new connections will not be able to establish until the maintenance is completed.

     

Scheduled maintenance | RSAWEB Data Centre Backup Power | 12 October 2024
Scheduled for October 12, 2024 at 4:00 AM – 1:00 PM about 9 hours
  • Planned
    October 12, 2024 at 4:00 AM
    Planned
    October 12, 2024 at 4:00 AM

    Dear RSAWEB Customer,

    RSAWEB will be conducting proactive upgrades at the RSAWEB data centre, to improve the resilience of the backup power system.

    Maintenance Schedule:
    Date: 12 October, 2024
    Time: 6:00AM to 3:00PM
    Impact: Low

    The maintenance is non-disruptive and no disruption of active services is expected during the maintenance window

    Customers who have questions about the planned maintenance may contact our SOC support team at soc@rsaweb.net or by calling 087 470 0500 for more information.

    Warm regards, 
    The RSAWEB Support Team

Recent notices

September 21, 2024

September 20, 2024

Scheduled Maintenance | RSAWEB Data Centre Backup Power | 20 September 2024
  • Completed
    September 20, 2024 at 10:30 AM
    Completed
    September 20, 2024 at 10:30 AM
    Maintenance has completed successfully
  • In progress
    September 20, 2024 at 9:30 AM
    In progress
    September 20, 2024 at 9:30 AM
    Maintenance is now in progress
  • Planned
    September 20, 2024 at 9:30 AM
    Planned
    September 20, 2024 at 9:30 AM

    Dear RSAWEB Customer,

    RSAWEB Engineers will be conducting proactive, routine maintenance on the backup power system at the RSAWEB Data Centre. Routine testing of the data centre backup power system ensures it is operating at optimal performance, in light of the ongoing Eskom loadshedding, and the fragile state of the national power grid.

    A simulated power grid failure will be initiated to test seamless transfer to backup power, followed by load and failover testing of each of the backup generators.


    There is no impact to services expected as the power load can be diverted back to grid power at any time.

    Maintenance Window: Date: 20 September 2024 Time: 11:30 AM - 12:30 PM

    If you require any information regarding this maintenance please reach out to our support teams via 087 470 0500 or soc@rsaweb.net.

    Regards,
    RSAWEB Enterprise SOC Team

September 19, 2024

Emergency Maintenance : Veeam | 19 September 2024
  • Completed
    September 19, 2024 at 3:00 PM
    Completed
    September 19, 2024 at 3:00 PM
    Maintenance has completed successfully
  • In progress
    September 19, 2024 at 8:35 AM
    In progress
    September 19, 2024 at 8:35 AM
    Maintenance is now in progress
  • Planned
    September 19, 2024 at 8:35 AM
    Planned
    September 19, 2024 at 8:35 AM

    Dear RSAWEB Customer,

     

    We are reaching out to inform you of an urgent maintenance operation required on our Veeam Backup & Replication system to address critical security vulnerabilities identified in the current version.

     

    Scheduled Maintenance Window:

    • Date: 19/09/2024

    • Time: 10:30 AM to 5:00 PM

     

    Impact:

    During this time, access to all Veeam services will be temporarily unavailable. This maintenance is crucial to ensure the continued security and reliability of our backup services. We aim to complete this update promptly to prevent any impact on this evening's backups.

     

    Reason for Maintenance:

    Multiple security vulnerabilities have been identified in Veeam Backup & Replication versions prior to 12.2.0.334. These vulnerability details can be found at https://www.veeam.com/kb4649


    Our Action:

    We will update our system to the patched version 12.2.0.334 to mitigate these vulnerabilities effectively.

     

    What You Need to Know:

    • Service Unavailability: Veeam services will not be accessible during the maintenance window.

    • Backup Operations: We are committed to ensuring that this evening's backups proceed without interruption post-maintenance.

    • Your Data Security: This update is essential to protect your data and maintain the highest security standards.

    We apologise for any inconvenience this may cause and appreciate your understanding. Our team is dedicated to completing this update as quickly as possible.

     

    If you have any queries regarding this maintenance please reach out to us via soc@rsaweb.net or call 087 470 0500 for further information.

     

    Regards, 

    RSAWEB SOC

    Enterprise Support 

    Phone: 087 470 0500 

    www.rsaweb.co.za

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