RSAWEB Services - Status Page

Experiencing partially degraded performance

Service Degradation : Mobile and Shared Hosting | 07 September 2026
  • Update
    UTC
    Update

    Dear RSAWEB Customer,

    The current incident status remains unchanged.

    Degraded Hosting Services

    RSAWEB Engineers will continue to support customers on a case-by-case basis for reported domains or emails.

     

    Further updates to be provided on at 19:00

     

    Regards,

    RSAWEB NOC

  • Update
    UTC
    Update

    Dear RSAWEB Customer,

    The current incident status remains unchanged.

    Degraded Hosting Services

    RSAWEB Engineers will continue to support customers on a case-by-case basis for reported domains or emails.

     

    Further updates will be provided on 13 September, 08:00

     

    Regards,

    RSAWEB NOC

  • Update
    UTC
    Update

    Dear RSAWEB Customer,

    The current incident status remains unchanged.

    Degraded Hosting Services

    RSAWEB Engineers will continue to support customers on a case-by-case basis for reported domains or emails.

     

    Further updates will be provided on 12 September, 19:00

     

    Regards,

    RSAWEB NOC

  • Update
    UTC
    Update

    Dear RSAWEB Customer,

    The current incident status remains unchanged.

    Degraded Hosting Services

    RSAWEB Engineers will continue to support customers on a case-by-case basis for reported domains or emails.

     

    Further updates will be provided on 12 September, 08:00

     

    Regards,

    RSAWEB NOC

  • Update
    UTC
    Update

    Dear RSAWEB Customer,

    The current incident status remains unchanged.

    Degraded Hosting Services

    RSAWEB Engineers will continue to support customers on a case-by-case basis for reported domains or emails.

     

    Further updates will be provided at 17:00

     

    Regards,

    RSAWEB NOC

  • Identified
    UTC
    Identified

    Dear RSAWEB Customer,

    The current incident status remains unchanged.

    Degraded Hosting Services

    RSAWEB Engineers will continue to support customers on a case-by-case basis for reported domains or emails.

     

    Further updates will be provided at 08:30

     

    Regards,

    RSAWEB NOC

  • Investigating
    UTC
    Investigating

    Dear RSAWEB Customer,

    The current incident status remains unchanged.

    Degraded Hosting Services

    RSAWEB Engineers continue to support customers on a case-by-case basis for reported domain or email issues.

     

    Mobile Broadband Platform Access

    Customers continue to successfully connect to the mobile network; however, SIM management remains unavailable.

    If you have an urgent request to manage your SIM, please contact our Business Support team.

     

     

    Regards,

    RSAWEB NOC

Emergency Vendor Maintenance : Vodacom | 14 September 2026
1 hourScheduled for September 14, 2026 at 8:00 PM – 9:00 PMUTC
  • Planned
    September 11, 2026 at 3:27 PMUTC
    Planned
    September 11, 2026 at 3:27 PMUTC

    Dear RSAWEB Customer,

    RSAWEB partner engineers will be conducting emergency core maintenance on at Teraco CT1 to increase capacity, improve the resilience of the network, and improve network security.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 14/09/2026 22:00 SAST
    Planned End date/Time: 15/09/2026 04:00 SAST
    Maintenance Window: 6 hour(s)
    Expected Impact: Low
    Affected services: Vodacom Connectivity Services, Vodacom Private APN Services, Vodacom RSAWEB Mobile Services

    Impact:
    Customers can expect intermittent to no connectivity for up to 90 minutes during the maintenance window.

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

RESCHEDULED: Scheduled Maintenance : VOIP Systems, Fixed LTE | 20 October 2026
3 hoursScheduled for October 20, 2026 at 8:00 PM – 11:00 PMUTC
  • Update
    August 14, 2026 at 4:57 AMUTC
    Update
    August 14, 2026 at 4:57 AMUTC

    Dear RSAWEB Customer,

    Scheduled maintenance has been rescheduled.

    RSAWEB engineers will be conducting scheduled software maintenance on our VOIP Systems and Fixed LTE platform to increase capacity and improve the resilience of the platform.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 20/10/2026 22:00 SAST
    Planned End date/Time: 20/10/2026 01:00 SAST
    Maintenance Window: 3 hour(s)
    Expected Impact: Low
    Affected services: All VOIP Services, Fixed LTE

    Impact:
    Customers can expect up to 30 minutes of downtime for SIP trunks and Fixed LTE sessions during the maintenance window. Engineers are on standby should any issues arise from this maintenance window

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

  • Planned
    July 01, 2026 at 7:32 AMUTC
    Planned
    July 01, 2026 at 7:32 AMUTC

    Dear RSAWEB Customer,

    RSAWEB engineers will be conducting scheduled software maintenance on our VOIP Systems and LTE platform to increase capacity and improve the resilience of the platform.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 14/08/2026 22:00 SAST
    Planned End date/Time: 15/08/2026 01:00 SAST
    Maintenance Window: 3 hour(s)
    Expected Impact: Low
    Affected services: All VOIP Services, Fixed LTE

    Impact:
    Customers can expect up to 30 minutes of downtime for SIP trunks and Fixed LTE sessions during the maintenance window. Engineers are on standby should any issues arise from this maintenance window

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

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