RSAWEB Services - Notice history

Gauteng Connectivity Services experiencing partial outage

Notice history

Jun 2025

Data Centre Backup Power System Load Test | 27 June 2025
Scheduled for June 27, 2025 at 9:30 AM – 11:30 AM about 2 hours
  • Planned
    June 27, 2025 at 9:30 AM
    Planned
    June 27, 2025 at 9:30 AM

    Dear RSAWEB Customer,

    RSAWEB Engineers will be conducting proactive, routine maintenance on the backup power system at the RSAWEB Data Centre. Routine testing of the data centre backup power system ensures it is operating at optimal performance, in light of the ongoing Eskom loadshedding, and the fragile state of the national power grid.

    A simulated power grid failure will be initiated to test seamless transfer to backup power, followed by load and failover testing of each of the backup generators.


    There is no impact to services expected as the power load can be diverted back to grid power at any time.

    Maintenance Window: Date: 27 June 2025 Time: 11:30 AM - 13:30 PM

    If you require any information regarding this maintenance please reach out to our support teams via 087 470 0500 or soc@rsaweb.net.

    Regards,
    RSAWEB Enterprise SOC Team

RSAWEB Network Notice | Scheduled Infrastructure Maintenance: JHB | 26 June 2025
Scheduled for June 26, 2025 at 12:00 AM – 4:00 AM about 4 hours
  • Planned
    June 26, 2025 at 12:00 AM
    Planned
    June 26, 2025 at 12:00 AM

    Dear RSAWEB Customer,

    RSAWEB engineers will be performing scheduled on our infrastructure on 26th June 2025 at our JHB POP in IS/NTT Parklands.

     

    This maintenance is part of our ongoing efforts to enhance the resilience and performance of our network services.

     

    Please see change information below.
    Planned Start Date/Time: 26/06/2025 02:00 SAST
    Planned End date/Time: 26/06/2025 06:00 SAST
    Maintenance Window: 4 hour(s)
    Expected Impact: Medium
    Affected Services/Nodes:

    • Merchandise Node

    • Multiflora Node

    • Fairlands Node

    • Commissioner Node

    • Westbury Node

    • Sunninghill Node

    • Bram Node

    • Dartfield Node

    • Rivonia Node

    • Reflex Node

    • Pineslopes Node

    • Certain Telkom MetroEthernet Dedicated Services

    • Certain DFA Dedicated Circuits

    Impact:
    Due to the nature of the maintenance, this will be service-impacting, and brief interruptions to connectivity may occur during the maintenance window. All efforts will be made to minimize disruption, and services will be closely monitored throughout.

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

Emergency Maintenance | NLD | 25 June 2025
Scheduled for June 25, 2025 at 2:00 AM – 3:00 AM about 1 hour
  • Planned
    June 25, 2025 at 2:00 AM
    Planned
    June 25, 2025 at 2:00 AM

    Dear RSAWEB Customer

    Engineers will be conducting emergency maintenance on one of our national CPT - JHB routes. Services will utilize alternate paths while maintenance is underway. No customer impact is expected.

     

    Please see change information below.

      

    Change Information

    Planned Start Date/Time

    25/06/2025 04:00 SAST

    Planned End date/Time

    25/06/2025 05:00 SAST

    Maintenance Window

    1 Hour  

    Expected Impact

    Low

    Impact:
    Services will utilize alternate paths while maintenance is underway. No customer impact is expected.

    Should you have any concerns or require further clarification, our support teams are readily available to assist you. You can reach us at 087 470 0500 or via email at soc@rsaweb.net for RSAWEB Business customers.

     

    Regards,

    RSAWEB NOC

    Network Operations Centre 

Node Outage | Fairlands | 23 June 2025
  • Update
    Update

    Dear RSAWEB Customer,

    We are observing services for Fairlands JHB has restored at the moment.

    Engineers are monitoring for stability.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Monitoring
    Monitoring

    Dear RSAWEB Customer,

    We are observing services for the Bryanston, Rivonia, Sunninghill, and Pineslopes nodes have restored.  Fairlands node remains down.

     

    Engineers are monitoring for stability of the nodes that have restored.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting services at the Fairlands, Pineslopes, Sunninghill, Rivonia, Bryanston nodes.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

RSAWEB Network Notice | Scheduled Firmware Maintenance : Comsol Gauteng | 14 June 2025
  • Completed
    June 15, 2025 at 2:30 AM
    Completed
    June 15, 2025 at 2:30 AM
    Maintenance has completed successfully
  • In progress
    June 14, 2025 at 9:30 PM
    In progress
    June 14, 2025 at 9:30 PM
    Maintenance is now in progress
  • Planned
    June 14, 2025 at 9:30 PM
    Planned
    June 14, 2025 at 9:30 PM

    Dear RSAWEB Customer,

    Comsol Engineers will be performing scheduled firmware maintenance to increase capacity improve the resilience of the network for customers terminating at Teraco Isando via Comsol infrastructure.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 14/06/2025 23:30 SAST
    Planned End date/Time: 14/06/2025 04:30 SAST
    Maintenance Window: 5 hour(s)
    Expected Impact: High
    Affected services: Comsol, Gauteng

    Impact:
    Customers can expect intermittent to no connectivity for the duration of the maintenance window.

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

May 2025

Scheduled Maintenance | Data Centre Backup Power System Load Test | 30 May 2025
  • Completed
    May 30, 2025 at 11:30 AM
    Completed
    May 30, 2025 at 11:30 AM
    Maintenance has completed successfully
  • In progress
    May 30, 2025 at 9:30 AM
    In progress
    May 30, 2025 at 9:30 AM
    Maintenance is now in progress
  • Planned
    May 30, 2025 at 9:30 AM
    Planned
    May 30, 2025 at 9:30 AM

    Dear RSAWEB Customer,

    RSAWEB Engineers will be conducting proactive, routine maintenance on the backup power system at the RSAWEB Data Centre. Routine testing of the data centre backup power system ensures it is operating at optimal performance, in light of the ongoing Eskom loadshedding, and the fragile state of the national power grid.

    A simulated power grid failure will be initiated to test seamless transfer to backup power, followed by load and failover testing of each of the backup generators.


    There is no impact to services expected as the power load can be diverted back to grid power at any time.

    Maintenance Window: Date: 30 May 2025 Time: 11:30 AM - 13:30 PM

    If you require any information regarding this maintenance please reach out to our support teams via 087 470 0500 or soc@rsaweb.net.

    Regards,
    RSAWEB Enterprise SOC Team

JHB Node Outage | Fairlands, Bryanston, Rivonia, Sunninghill, Pineslopes | 30 May 2025
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    We are observing services for Fairlands, Bryanston, Rivonia, Sunninghill, and Pineslopes nodes. have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Monitoring
    Monitoring

    Dear RSAWEB Customer,

    We are observing services for Fairlands, Bryanston, Rivonia, Sunninghill, and Pineslopes nodes. restored at the moment.

    Engineers are monitoring for stability.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting services at the Fairlands, Bryanston, Rivonia, Sunninghill, and Pineslopes nodes.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

RSAWEB Notice | National connectivity at risk | 29 May 2025
  • Resolved
    Resolved

    Dear RSAWEB Customer.
    Our transmission partner has completed repairs on the affected NLD links. Services are no longer at risk.

  • Monitoring
    Monitoring

    Dear RSAWEB Customer.
    Our transmission partner continues to work on the affected NLD links, Services are operational but remain at risk until the affected NLD links are restored

    Next update would be shared at 5:30

  • Identified
    Identified

    Dear RSAWEB Customer.
    Our transmission partner continues to work on repairing the affected NLD links.
    Services remain at risk

  • Monitoring
    Monitoring

    Dear RSAWEB Customer.

    RSAWEB Engineers have observed that services are at risk due to multiple fibre breaks affecting more than one of our connectivity routes between Johannesburg and Cape Town. There is no immediate impact, but services are currently at risk should another break occur.

    We are currently working with our transmission partners to restore connectivity on these routes.

Node Outage : Commissioner | 29 May 2025
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    We are observing services for Commissioner Node have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Monitoring
    Monitoring

    Dear RSAWEB Customer,

    We are observing services for Commissioner Node restored at the moment.

    Engineers are monitoring for stability.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Update
    Update

    Dear RSAWEB Customer,

    Our Partner Provider technicians continue to work on repairs on site.

    No ETR available at this moment.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Identified
    Identified

    Dear RSAWEB Customer,

    Partner provider techs have located a fibre break.
    Techs are currently localizing the point of failure.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Update
    Update

    Dear RSAWEB Customer,

    Partner provider engineers have been dispatched to further investigate.


    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting services at the Commissioner node.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

RSAWEB Notice | VOIP Services | 27 May 2025
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    We are observing services for VoIP are stable.

    Regards,

    RSAWEB NOC

  • Update
    Update

    Dear RSAWEB Customer,

    We are observing services for VoIP Services have restored.

    Engineers are monitoring for stability.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Monitoring
    Monitoring

    Dear RSAWEB Customer,

    Engineers continue to work with our upstream voice termination partner to resolve the issue affecting VoIP telephony services.

    Customers may still intermittently experience call failures.

    Further updates to follow

    Regards,

    RSAWEB NOC

  • Update
    Update

    Dear RSAWEB Customer,

    RSAWEB Engineers continue to work with our upstream provider to investigate the issue affecting VOIP services.

    No ETR is available as yet.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We have escalated this off to our Upstream provider for further investigations.

    No ETR available as of yet

    Kindly await further updates.

    Regards,

    RSAWEB NOC

Apr 2025

RSAWEB Notice: Maintenance | Cape Town CBD metro | 24 April 2025
  • Completed
    April 24, 2025 at 3:00 AM
    Completed
    April 24, 2025 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    April 24, 2025 at 1:00 AM
    In progress
    April 24, 2025 at 1:00 AM
    Maintenance is now in progress
  • Planned
    April 24, 2025 at 1:00 AM
    Planned
    April 24, 2025 at 1:00 AM

    Dear RSAWEB Customer,

     

    RSAWEB Engineers identified a potential risk on the Cape Town Metro Network and will be performing maintenance to mitigate the risk. This is to support the resilience ​of our network and to ensure services continue to operate optimally.

     

    Please see the change information below.

     

    Maintenance Notice Summary:

    Planned Start Date/Time: 24/04/2025 03:00 SAST

    Planned End Date/Time: 24/04/2025 05:00 SAST

    Maintenance Window: 2hour(s) 

    Expected Impact: Low

    Affected Nodes

    Earlgo

    Fairlandshouse

    Hans Strydom

    Kloof

    Montague

    Oceana

    Planet Studios

    The Point

    Stadium

     

    Maintenance Notice Detail:

    Customers may experience intermittent to no connectivity briefly during the maintenance window

     

    If you have any queries regarding this maintenance, please reach out to us via soc@rsaweb.net or call 087 470 0500 for further information.

     

    Regards,
    RSAWEB NOC

RSAWEB Network Notice | Scheduled VoIP Maintenance | Phase 3 | 24 April 2025
  • Completed
    April 24, 2025 at 4:00 AM
    Completed
    April 24, 2025 at 4:00 AM
    Maintenance has completed successfully
  • In progress
    April 23, 2025 at 10:00 PM
    In progress
    April 23, 2025 at 10:00 PM
    Maintenance is now in progress
  • Planned
    April 23, 2025 at 10:00 PM
    Planned
    April 23, 2025 at 10:00 PM

    Dear RSAWEB Customer,

    Please note that RSAWEB engineers will be conducting maintenance on our VoIP platform as part of our efforts to ensure system stability and optimal performance.

    Change Information
    Planned Start Date/Time: 24/04/2025 00:00 SAST
    Planned End Date/Time: 24/04/2025 06:00 SAST
    Maintenance Window: 6 hours
    Impact Duration: 2 hours
    Expected Impact: High

    Impact:
    During the maintenance, users will be unable to make or receive calls.


    For more information on this maintenance, please contact support via email: soc@rsaweb.net

    We apologize for any inconvenience this may cause.

    Warm Regards,
    RSAWEB NOC

RSAWEB Network Notice | Scheduled VoIP Maintenance | Phase 2 | 23 April 2025
  • Completed
    April 23, 2025 at 2:00 AM
    Completed
    April 23, 2025 at 2:00 AM
    Maintenance has completed successfully
  • In progress
    April 22, 2025 at 10:00 PM
    In progress
    April 22, 2025 at 10:00 PM
    Maintenance is now in progress
  • Planned
    April 22, 2025 at 10:00 PM
    Planned
    April 22, 2025 at 10:00 PM

    Dear RSAWEB Customer,

    Please note that RSAWEB engineers will be conducting maintenance on our VoIP platform as part of our efforts to ensure system stability and optimal performance.

    Change Information
    Planned Start Date/Time: 23/04/2025 00:00 SAST
    Planned End Date/Time: 23/04/2025 04:00 SAST
    Maintenance Window: 4 hours
    Impact Duration: 2 hours
    Expected Impact: High

    Impact:
    During the maintenance, users will be unable to make or receive calls.


    For more information on this maintenance, please contact support via email: soc@rsaweb.net

    We apologize for any inconvenience this may cause.

    Warm Regards,
    RSAWEB NOC

Emergency CPT<>JHB NLD Maintenance | 18 April 2025
  • Completed
    April 18, 2025 at 3:00 AM
    Completed
    April 18, 2025 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    April 18, 2025 at 1:00 AM
    In progress
    April 18, 2025 at 1:00 AM
    Maintenance is now in progress
  • Planned
    April 18, 2025 at 1:00 AM
    Planned
    April 18, 2025 at 1:00 AM

    Dear RSAWEB Customer,

    RSAWEB Engineers will be performing emergency maintenance with our NLD infrastructure provider to improve the resilience and capacity of the network.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 18/04/2025 03:00 SAST
    Planned End date/Time: 18/04/2025 05:00 SAST
    Maintenance Window: 2 hour(s)
    Expected Impact: None
    Affected services: CPT <> JHB NLD Services

    Impact:
    Customers can expect no impact to services during this maintenance window due to redundant services in place. Should any issues arise from this maintenance, engineers are on standby to attend.

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

Schedule Maintenance | Data Centre Backup Power System Load Test | 17 April 2025
  • Completed
    April 17, 2025 at 11:30 AM
    Completed
    April 17, 2025 at 11:30 AM
    Maintenance has completed successfully
  • In progress
    April 17, 2025 at 9:30 AM
    In progress
    April 17, 2025 at 9:30 AM
    Maintenance is now in progress
  • Planned
    April 17, 2025 at 9:30 AM
    Planned
    April 17, 2025 at 9:30 AM

    Dear RSAWEB Customer,

    RSAWEB Engineers will be conducting proactive, routine maintenance on the backup power system at the RSAWEB Data Centre. Routine testing of the data centre backup power system ensures it is operating at optimal performance, in light of the ongoing Eskom loadshedding, and the fragile state of the national power grid.

    A simulated power grid failure will be initiated to test seamless transfer to backup power, followed by load and failover testing of each of the backup generators.


    There is no impact to services expected as the power load can be diverted back to grid power at any time.

    Maintenance Window: Date: 17 April 2025 Time: 11:30 AM - 13:30 PM

    If you require any information regarding this maintenance please reach out to our support teams via 087 470 0500 or soc@rsaweb.net.

    Regards,
    RSAWEB Enterprise SOC Team

Apr 2025 to Jun 2025

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