RSAWEB Services - Notice history

All systems operational

Notice history

Apr 2025

RSAWEB Notice: Maintenance | Cape Town CBD metro | 24 April 2025
  • Completed
    April 24, 2025 at 3:00 AM
    Completed
    April 24, 2025 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    April 24, 2025 at 1:00 AM
    In progress
    April 24, 2025 at 1:00 AM
    Maintenance is now in progress
  • Planned
    April 24, 2025 at 1:00 AM
    Planned
    April 24, 2025 at 1:00 AM

    Dear RSAWEB Customer,

     

    RSAWEB Engineers identified a potential risk on the Cape Town Metro Network and will be performing maintenance to mitigate the risk. This is to support the resilience ​of our network and to ensure services continue to operate optimally.

     

    Please see the change information below.

     

    Maintenance Notice Summary:

    Planned Start Date/Time: 24/04/2025 03:00 SAST

    Planned End Date/Time: 24/04/2025 05:00 SAST

    Maintenance Window: 2hour(s) 

    Expected Impact: Low

    Affected Nodes

    Earlgo

    Fairlandshouse

    Hans Strydom

    Kloof

    Montague

    Oceana

    Planet Studios

    The Point

    Stadium

     

    Maintenance Notice Detail:

    Customers may experience intermittent to no connectivity briefly during the maintenance window

     

    If you have any queries regarding this maintenance, please reach out to us via soc@rsaweb.net or call 087 470 0500 for further information.

     

    Regards,
    RSAWEB NOC

RSAWEB Network Notice | Scheduled VoIP Maintenance | Phase 3 | 24 April 2025
  • Completed
    April 24, 2025 at 4:00 AM
    Completed
    April 24, 2025 at 4:00 AM
    Maintenance has completed successfully
  • In progress
    April 23, 2025 at 10:00 PM
    In progress
    April 23, 2025 at 10:00 PM
    Maintenance is now in progress
  • Planned
    April 23, 2025 at 10:00 PM
    Planned
    April 23, 2025 at 10:00 PM

    Dear RSAWEB Customer,

    Please note that RSAWEB engineers will be conducting maintenance on our VoIP platform as part of our efforts to ensure system stability and optimal performance.

    Change Information
    Planned Start Date/Time: 24/04/2025 00:00 SAST
    Planned End Date/Time: 24/04/2025 06:00 SAST
    Maintenance Window: 6 hours
    Impact Duration: 2 hours
    Expected Impact: High

    Impact:
    During the maintenance, users will be unable to make or receive calls.


    For more information on this maintenance, please contact support via email: soc@rsaweb.net

    We apologize for any inconvenience this may cause.

    Warm Regards,
    RSAWEB NOC

RSAWEB Network Notice | Scheduled VoIP Maintenance | Phase 2 | 23 April 2025
  • Completed
    April 23, 2025 at 2:00 AM
    Completed
    April 23, 2025 at 2:00 AM
    Maintenance has completed successfully
  • In progress
    April 22, 2025 at 10:00 PM
    In progress
    April 22, 2025 at 10:00 PM
    Maintenance is now in progress
  • Planned
    April 22, 2025 at 10:00 PM
    Planned
    April 22, 2025 at 10:00 PM

    Dear RSAWEB Customer,

    Please note that RSAWEB engineers will be conducting maintenance on our VoIP platform as part of our efforts to ensure system stability and optimal performance.

    Change Information
    Planned Start Date/Time: 23/04/2025 00:00 SAST
    Planned End Date/Time: 23/04/2025 04:00 SAST
    Maintenance Window: 4 hours
    Impact Duration: 2 hours
    Expected Impact: High

    Impact:
    During the maintenance, users will be unable to make or receive calls.


    For more information on this maintenance, please contact support via email: soc@rsaweb.net

    We apologize for any inconvenience this may cause.

    Warm Regards,
    RSAWEB NOC

Emergency CPT<>JHB NLD Maintenance | 18 April 2025
  • Completed
    April 18, 2025 at 3:00 AM
    Completed
    April 18, 2025 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    April 18, 2025 at 1:00 AM
    In progress
    April 18, 2025 at 1:00 AM
    Maintenance is now in progress
  • Planned
    April 18, 2025 at 1:00 AM
    Planned
    April 18, 2025 at 1:00 AM

    Dear RSAWEB Customer,

    RSAWEB Engineers will be performing emergency maintenance with our NLD infrastructure provider to improve the resilience and capacity of the network.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 18/04/2025 03:00 SAST
    Planned End date/Time: 18/04/2025 05:00 SAST
    Maintenance Window: 2 hour(s)
    Expected Impact: None
    Affected services: CPT <> JHB NLD Services

    Impact:
    Customers can expect no impact to services during this maintenance window due to redundant services in place. Should any issues arise from this maintenance, engineers are on standby to attend.

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

Schedule Maintenance | Data Centre Backup Power System Load Test | 17 April 2025
  • Completed
    April 17, 2025 at 11:30 AM
    Completed
    April 17, 2025 at 11:30 AM
    Maintenance has completed successfully
  • In progress
    April 17, 2025 at 9:30 AM
    In progress
    April 17, 2025 at 9:30 AM
    Maintenance is now in progress
  • Planned
    April 17, 2025 at 9:30 AM
    Planned
    April 17, 2025 at 9:30 AM

    Dear RSAWEB Customer,

    RSAWEB Engineers will be conducting proactive, routine maintenance on the backup power system at the RSAWEB Data Centre. Routine testing of the data centre backup power system ensures it is operating at optimal performance, in light of the ongoing Eskom loadshedding, and the fragile state of the national power grid.

    A simulated power grid failure will be initiated to test seamless transfer to backup power, followed by load and failover testing of each of the backup generators.


    There is no impact to services expected as the power load can be diverted back to grid power at any time.

    Maintenance Window: Date: 17 April 2025 Time: 11:30 AM - 13:30 PM

    If you require any information regarding this maintenance please reach out to our support teams via 087 470 0500 or soc@rsaweb.net.

    Regards,
    RSAWEB Enterprise SOC Team

Mar 2025

Scheduled Maintenance | Teraco CT1 Cabinet Maintenance | 27 March 2025
  • Completed
    March 27, 2025 at 3:00 AM
    Completed
    March 27, 2025 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    March 27, 2025 at 1:00 AM
    In progress
    March 27, 2025 at 1:00 AM
    Maintenance is now in progress
  • Planned
    March 27, 2025 at 1:00 AM
    Planned
    March 27, 2025 at 1:00 AM

    Dear RSAWEB Customer,

    Fibre technicians will be performing non-service impacting maintenance on a core fibre optic patch panel. Due to the nature of the work, we are notifying customers of potential brief service disruptions during the change window on 27 March in our Cape Town POP in Teraco Rondebosch.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 27/03/2025 03:00 SAST
    Planned End date/Time: 27/03/2025 05:00 SAST
    Maintenance Window: 2 hour(s)
    Expected Impact: Medium

    Impact:
    Customers may experience brief periods of intermittent connectivity during the maintenance window

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

Scheduled Maintenance | Data Centre Routine Fire Detection Systems Testing | 25 March 2025
  • Completed
    March 25, 2025 at 3:00 PM
    Completed
    March 25, 2025 at 3:00 PM
    Maintenance has completed successfully
  • In progress
    March 25, 2025 at 6:00 AM
    In progress
    March 25, 2025 at 6:00 AM
    Maintenance is now in progress
  • Planned
    March 25, 2025 at 6:00 AM
    Planned
    March 25, 2025 at 6:00 AM

    Dear RSAWEB Customer,

     

    RSAWEB will be performing routine testing of the fire detection and suppression systems at the RSAWEB Data Centre.

     

    Please see change information below.

    Maintenance Notice Summary:
    Planned Start Date/Time: 25 /03/2025 08:00 SAST
    Planned End date/Time: 25/03/2025 17:00 SAST
    Maintenance Window: 9 hour(s)
    Expected Impact: None
    Affected services: None

     

    Impact:
    This maintenance will be non-disruptive, customers can expect no impact from these changes.

     

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

     

    Regards,
    RSAWEB NOC
    Network Operations Centre

Scheduled Maintenance | RSAWEB Data Centre Backup Power | 20 March 2025
  • Completed
    March 20, 2025 at 9:30 PM
    Completed
    March 20, 2025 at 9:30 PM

    Dear RSAWEB Customer,

    RSAWEB Engineers will be conducting proactive, routine maintenance on the backup power system at the RSAWEB Data Centre. Routine testing of the data centre backup power system ensures it is operating at optimal performance, in light of the ongoing Eskom loadshedding, and the fragile state of the national power grid.

    A simulated power grid failure will be initiated to test seamless transfer to backup power, followed by load and failover testing of each of the backup generators.


    There is no impact to services expected as the power load can be diverted back to grid power at any time.

    Maintenance Window: Date: 20 March 2025 Time: 11h30 AM - 13:30 PM

    If you require any information regarding this maintenance please reach out to our support teams via 087 470 0500 or soc@rsaweb.net.

    Regards,
    RSAWEB Enterprise SOC Team

DNS Resolution | 20 March 2025
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    Services remain stable. We anticipate no further service disruptions.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Identified
    Identified

    Dear RSAWEB Customer,

    Our engineers observed services have restored.

    Engineers are monitoring for stability.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    Our engineers are observing an issue affecting DNS resolution.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

Scheduled Maintenance | Vumatel NNI Cut-Over JHB | 20 March 2025
  • Completed
    March 20, 2025 at 3:00 AM
    Completed
    March 20, 2025 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    March 20, 2025 at 12:00 AM
    In progress
    March 20, 2025 at 12:00 AM
    Maintenance is now in progress
  • Planned
    March 20, 2025 at 12:00 AM
    Planned
    March 20, 2025 at 12:00 AM

    Dear RSAWEB Customer,

    RSAWEB Engineers will be conducting maintenance on Vumatel FTTx Services in JHB.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 20/03/2025 02:00 SAST
    Planned End date/Time: 20/03/2025 05:00 SAST
    Maintenance Window: 3 hour(s)
    Expected Impact: Medium
    Affected services: Vumatel FTTx Services in JHB

    Impact:
    Customers may experience a brief interruption in connectivity while maintenance is underway.

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

Feb 2025

Node Outage : Sunninghill | 28 February 2025
  • Resolved
    Resolved

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting services at the Sunninghill node.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

MTN APN Migrations : rsaweb.mobi, ws.fast.fwa, ws.rsaweb.fwa | 25 February 2025
  • Completed
    February 25, 2025 at 7:00 PM
    Completed
    February 25, 2025 at 7:00 PM
    Maintenance has completed successfully
  • In progress
    February 25, 2025 at 5:00 PM
    In progress
    February 25, 2025 at 5:00 PM
    Maintenance is now in progress
  • Planned
    February 25, 2025 at 5:00 PM
    Planned
    February 25, 2025 at 5:00 PM

    Dear RSAWEB Customer,

    RSAWEB Engineers will be performing scheduled APN maintenance to increase capacity and improve the resilience of the network.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 25/02/2025 19:00 SAST
    Planned End date/Time: 25/02/2025 21:00 SAST
    Maintenance Window: 2 hour(s)
    Expected Impact: None
    Affected services: rsaweb.mobi; ws.fast.fwa; ws.rsaweb.fwa

    Impact:

    Customers can expect no impact from this maintenance. Each region will be cutover separately so traffic will fail over to the remaining region while maintenance is underway. Engineers are on standby to attend to any issues that may arise during the maintenance window.

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

Emergency Maintenance | Vodacom APN | 23 February 2025
  • Completed
    February 24, 2025 at 3:00 AM
    Completed
    February 24, 2025 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    February 23, 2025 at 9:00 PM
    In progress
    February 23, 2025 at 9:00 PM
    Maintenance is now in progress
  • Planned
    February 23, 2025 at 9:00 PM
    Planned
    February 23, 2025 at 9:00 PM

    Dear RSAWEB Customer,

    Vodacom Engineers will be performing emergency maintenance on their network, which may impact connectivity on your APN services. 

    Please see change information below.

     

    Change Information:

    Planned Start Date/Time: 23/02/2025 23:00 SAST

    Planned End date/Time: 24/02/2025 05:00 SAST

    Maintenance Window: 6 Hours  

    Expected Impact: Medium

     

    Impact:
    Customers using Vodacom mobile data SIM cards may experience intermittent or no connectivity during the maintenance window.
     

    If you have any queries regarding this maintenance, please reach out to us via soc@rsaweb.net or call 087 470 0500 for further information.

     

    Regards,

    RSAWEB SOC

Data Centre Backup Power System Load Test | 21 February 2025
  • Completed
    February 21, 2025 at 11:30 AM
    Completed
    February 21, 2025 at 11:30 AM
    Maintenance has completed successfully
  • In progress
    February 21, 2025 at 9:30 AM
    In progress
    February 21, 2025 at 9:30 AM
    Maintenance is now in progress
  • Planned
    February 21, 2025 at 9:30 AM
    Planned
    February 21, 2025 at 9:30 AM

    Dear RSAWEB Customer,

    RSAWEB Engineers will be conducting proactive, routine maintenance on the backup power system at the RSAWEB Data Centre. Routine testing of the data centre backup power system ensures it is operating at optimal performance.

    A simulated power grid failure will be initiated to test seamless transfer to backup power, followed by load and failover testing of each of the backup generators.


    There is no impact to services expected as the power load can be diverted back to grid power at any time.

    Maintenance Window: Date: 21/02/2025 Time: 10:00 AM - 12:30 PM

    If you require any information regarding this maintenance please reach out to our support teams via 087 470 0500 or soc@rsaweb.net.

    Regards,
    RSAWEB Enterprise SOC Team

Scheduled Maintenance - Day 3 | Core Fibre Optic Patch Panel Maintenance - JHB | 20 February
  • Completed
    February 21, 2025 at 5:00 AM
    Completed
    February 21, 2025 at 5:00 AM
    Maintenance has completed successfully
  • In progress
    February 20, 2025 at 9:59 PM
    In progress
    February 20, 2025 at 9:59 PM
    Maintenance is now in progress
  • Planned
    February 20, 2025 at 9:59 PM
    Planned
    February 20, 2025 at 9:59 PM

    Dear RSAWEB Customer,

     

    Fibre technicians will be performing maintenance on a Core fibre optic patch panel. Due to the nature of the work, we are notifying customers of potential brief service disruptions during the three separate change windows between 18 and 21 February 2025 at our JHB POP in Teraco Isando.

     

    Please see the change window 1 information below:

      

    Change Information

    Planned Start Date/Time: 20/02/2025 23:59 SAST

    Planned End date/Time: 21/02/2025 07:00 SAST

    Maintenance Window: 7 Hours

    Expected Impact: Low to Medium

    Impact:

    Customers may experience brief periods of intermittent connectivity during the maintenance window

    If you have any queries regarding this maintenance, please reach out to us via support@rsaweb.net or call 087 470 0000 for further information.

     

    Regards,
    RSAWEB NOC

Feb 2025 to Apr 2025

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