RSAWEB Services - Notice history

All systems operational

Notice history

Jul 2024

RSAWEB Network Notice | APN Maintenance: ws.rsaweb.fwa | 31 July 2024
Scheduled for July 31, 2024 at 5:00 PM – 7:00 PM about 2 hours
  • Planned
    July 31, 2024 at 5:00 PM
    Planned
    July 31, 2024 at 5:00 PM

    Dear RSAWEB Customer,

     

    RSAWEB Engineers will be performing scheduled APN maintenance to improve the resilience of the network.

     

    Please see change information below.

     

    Maintenance Notice Summary:

    Planned Start Date/Time: 31/07/2024 19:00 SAST

    Planned End date/Time: 31/07/2024 21:00 SAST

    Maintenance Window: 2 hours 

    Expected Impact: Low 

    Affected Services: APN: ws.rsaweb.fwa

     

    Maintenance Notice Detail:

    Customers can expect no impact to existing connections however new connections will not be able to establish until the maintenance is completed.

     

    If you have any queries regarding this maintenance please reach out to us via soc@rsaweb.net or call 087 470 0500 for further information.

RSAWEB Network Notice | MTN APN Maintenance: rsaweb.mobi | 31 July 2024
Scheduled for July 31, 2024 at 5:00 PM – 7:00 PM about 2 hours
  • Planned
    July 31, 2024 at 5:00 PM
    Planned
    July 31, 2024 at 5:00 PM

    Dear RSAWEB Customer,

     

    RSAWEB Engineers will be performing scheduled APN maintenance to improve the resilience of the network.

     

    Please see change information below.

     

    Maintenance Notice Summary:

    Planned Start Date/Time: 31/07/2024 19:00 SAST

    Planned End date/Time: 31/07/2024 21:00 SAST

    Maintenance Window: 2 hours 

    Expected Impact: Low 

    Affected Services: APN: rsaweb.mobi

     

    Maintenance Notice Detail:

    Customers can expect no impact to existing connections however new connections will not be able to establish until the maintenance is completed.

     

    If you have any queries regarding this maintenance please reach out to us via soc@rsaweb.net or call 087 470 0500 for further information.

RSAWEB Network Notice | Vodacom APN Maintenance: rsaweb.mobi | 30 July 2024
Scheduled for July 30, 2024 at 5:00 PM – 7:00 PM about 2 hours
  • Planned
    July 30, 2024 at 5:00 PM
    Planned
    July 30, 2024 at 5:00 PM

    Dear RSAWEB Customer,

     

    RSAWEB Engineers will be performing scheduled APN maintenance to improve the resilience of the network.

     

    Please see change information below.

     

    Maintenance Notice Summary:

    Planned Start Date/Time: 30/07/2024 19:00 SAST

    Planned End date/Time: 30/07/2024 21:00 SAST

    Maintenance Window: 2 hours 

    Expected Impact: Low 

    Affected Services: APN: rsaweb.mobi

     

    Maintenance Notice Detail:

    Customers can expect no impact to existing connections however new connections will not be able to establish until the maintenance is completed.

     

    If you have any queries regarding this maintenance please reach out to us via soc@rsaweb.net or call 087 470 0500 for further information.

RSAWEB Notice | Degraded Services: RSAWEB VOIP | 25 july 2024
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    We are observing the services to be stable.

    We anticipate no further service disruptions.

    Regards,

    RSAWEB NOC

  • Monitoring
    Monitoring

    Dear RSAWEB Customer,

    We are observing services restoring.
    Engineers are monitoring for stability.

    Regards,
    RSAWEB NOC

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting VOIP services are intermittent .

    Engineers are investigating.

    Kindly await for further feedback.

    Regards,

    RSAWEB SOC

Emergency Pro-Active Maintenance | Octotel FTTx CPT | 25 July 2024
  • Completed
    July 25, 2024 at 2:00 AM
    Completed
    July 25, 2024 at 2:00 AM
    Maintenance has completed successfully
  • In progress
    July 25, 2024 at 12:00 AM
    In progress
    July 25, 2024 at 12:00 AM
    Maintenance is now in progress
  • Planned
    July 25, 2024 at 12:00 AM
    Planned
    July 25, 2024 at 12:00 AM

    Dear RSAWEB Customer,

    RSAWEB Engineers will be performing emergency pro-active maintenance which will affect Octotel FTTH & FTTB services in Cape Town.

    Please see change information below:

    Maintenance Notice Summary:

    Planned Start Date/Time: 25/07/2024 02:00 SAST

    Planned End date/Time: 25/07/2024 04:00 SAST

    Maintenance Window: 2 hour(s) 

    Expected Impact: High 

    Affected Services: Octotel FTTx CPT 

    Impact:
    Customers can expect intermittent to no connectivity for brief to extended periods during the maintenance window.

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

Jun 2024

Network Notice | Routine Scheduled Maintenance | 30 June 2024
  • Completed
    June 30, 2024 at 4:30 AM
    Completed
    June 30, 2024 at 4:30 AM
    Maintenance has completed successfully
  • In progress
    June 30, 2024 at 4:00 AM
    In progress
    June 30, 2024 at 4:00 AM
    Maintenance is now in progress
  • Planned
    June 30, 2024 at 4:00 AM
    Planned
    June 30, 2024 at 4:00 AM

    Dear RSAWEB Customer,

     

    RSAWEB engineers will be conducting scheduled maintenance on our infrastructure to further enhance the security and resilience of our services.

     

    Maintenance Notice Summary:

    • Planned Start Date/Time: Wednesday, June 30, 2024, 06:00 AM SAST

    • Planned End Date/Time: Wednesday, June 30, 2024, 06:30 AM SAST

    • Maintenance Window: 30 Minutes

    • Expected Impact: Low

    Should you have any concerns or require further clarification, our support teams are readily available to assist you. You can reach us at 087 470 0500 or via email at soc@rsaweb.net for RSAWEB Business customers.

     

    Regards,
    RSAWEB NOC
    Network Operations Centre

Service Disruption : RSAWEB FTTx CPT | 27 June 2024
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    We are observing services have fully restored and are testing stable.


    Please reach out to our Service Desk on 087 470 0000 or support@rsaweb.net for FTTH customers and 087 470 0500 or soc@rsaweb.net for FTTB customers should you experience any further issues.

    Regards,

    RSAWEB NOC

  • Monitoring
    Monitoring

    Dear RSAWEB Customer,

    We are observing services are restored at present. Engineers are monitoring for stability.

    Any customers still offline are advised to reboot the router and test for connectivity. Please reach out to our Service Desk on 087 470 0000 or support@rsaweb.net for FTTH customers and 087 470 0500 or soc@rsaweb.net for FTTB customers should the issue persist after rebooting

    Regards,

    RSAWEB NOC

  • Investigating
    Update

    Dear RSAWEB Customer,

    Investigations into the issue affecting RSAWEB FTTx services are still in progress.

    No ETR is available as yet.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

  • Investigating
    Update

    Dear RSAWEB Customer,

    Engineers continue to investigate the issue affecting RSAWEB FTTx services in CPT.

     

    No ETR is available as investigations are still in progress.

     

    Kindly await further updates.

    Regards,

    RSAWEB NOC

  • Investigating
    Update

    Dear RSAWEB Customer,

    Engineers continue to investigate the issue affecting certain RSAWEB FTTx services in CPT.

    There is currently no ETR available as yet.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting certain RSAWEB FTTx services.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

Scheduled Generator Maintenance : RSAWEB Data Centre | 27 & 28 June 2024
  • Completed
    June 28, 2024 at 2:00 PM
    Completed
    June 28, 2024 at 2:00 PM
    Maintenance has completed successfully
  • In progress
    June 27, 2024 at 6:00 AM
    In progress
    June 27, 2024 at 6:00 AM
    Maintenance is now in progress
  • Planned
    June 27, 2024 at 6:00 AM
    Planned
    June 27, 2024 at 6:00 AM

    Dear RSAWEB Customer,

    RSAWEB engineers will be conducting generator maintenance at the RSAWEB Data Centre to improve the resilience of the network.

    Please see change information below:

    Maintenance Notice Summary:


    Phase 1 Planned Start Date/Time: 27/06/2024 08:00 SAST
    Phase 1 Planned End date/Time: 27/06/2024 16:00 SAST

    Phase 2 Planned Start Date/Time: 28/06/2024 08:00 SAST
    Phase 2 Planned End date/Time: 28/06/2024 16:00 SAST


    Maintenance Window: 8 hour(s)
    Expected Impact: Low
    Affected Services: None

    Impact:
    Customers can expect no impact to services due to primary power source availability and additional redundant power solutions in place.

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

Network Notice | Routine Scheduled Maintenance | 26 June 2024
  • Completed
    June 26, 2024 at 5:00 AM
    Completed
    June 26, 2024 at 5:00 AM
    Maintenance has completed successfully
  • In progress
    June 26, 2024 at 4:30 AM
    In progress
    June 26, 2024 at 4:30 AM
    Maintenance is now in progress
  • Planned
    June 26, 2024 at 4:30 AM
    Planned
    June 26, 2024 at 4:30 AM

    Dear RSAWEB Customer,

     

    RSAWEB engineers will be conducting scheduled maintenance on our infrastructure to further enhance the security and resilience of our services.

     

    Maintenance Notice Summary:

    • Planned Start Date/Time: Wednesday, June 26, 2024, 06:30 AM SAST

    • Planned End Date/Time: Wednesday, June 26, 2024, 07:00 AM SAST

    • Maintenance Window: 30 Minutes

    • Expected Impact: Low

    Should you have any concerns or require further clarification, our support teams are readily available to assist you. You can reach us at 087 470 0500 or via email at soc@rsaweb.net for RSAWEB Business customers.

     

    Regards,
    RSAWEB NOC
    Network Operations Centre

Data Centre Backup Power System Load Test | 21 June 2024
  • Completed
    June 21, 2024 at 10:00 AM
    Completed
    June 21, 2024 at 10:00 AM
    Maintenance has completed successfully
  • In progress
    June 21, 2024 at 8:00 AM
    In progress
    June 21, 2024 at 8:00 AM
    Maintenance is now in progress
  • Planned
    June 21, 2024 at 8:00 AM
    Planned
    June 21, 2024 at 8:00 AM

    Dear RSAWEB Customer,

    RSAWEB Engineers will be conducting proactive, routine maintenance on the backup power system at the RSAWEB Data Centre. Routine testing of the data centre backup power system ensures it is operating at optimal performance, in light of the ongoing Eskom loadshedding, and the fragile state of the national power grid.

    A simulated power grid failure will be initiated to test seamless transfer to backup power, followed by load and failover testing of each of the backup generators.


    There is no impact to services expected as the power load can be diverted back to grid power at any time.

    Maintenance Window: Date: 21 June 2024 Time: 10:00 AM - 12:00 PM

    If you require any information regarding this maintenance please reach out to our support teams via 087 470 0500 or soc@rsaweb.net.

    Regards,
    RSAWEB Enterprise SOC Team

May 2024

Scheduled Partner Provider Maintenance: Frogfoot | 30 May 2024
  • Completed
    May 30, 2024 at 4:00 AM
    Completed
    May 30, 2024 at 4:00 AM
    Maintenance has completed successfully
  • In progress
    May 30, 2024 at 12:00 AM
    In progress
    May 30, 2024 at 12:00 AM
    Maintenance is now in progress
  • Planned
    May 30, 2024 at 12:00 AM
    Planned
    May 30, 2024 at 12:00 AM

    Dear RSAWEB Customer,

    Frogfoot engineers will be conducting scheduled vendor maintenance to improve the resilience of their network.

    Please see the change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 30/05/2024 02:00 SAST
    Planned End date/Time: 30/05/2024 06:00 SAST
    Maintenance Window: 4 hour(s)
    Expected Impact: Medium
    Affected Areas:

    • Strand

    • Gordon's Bay North

    • Gordon's Bay Central

    • Gordon's Bay East

    • Golden Acre

    • Greenway Rise

    • Century City

    Impact:
    Customers can expect intermittent to no connectivity for the duration of the maintenance window.

    Our support teams are available on 087 470 0000 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

VOIP Services | 28 May 2024
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    We are observing voice services have restored.

    We anticipate no further disruptions.

    Regards,

    RSAWEB NOC

  • Monitoring
    Monitoring

    Dear RSAWEB Customer,

    We are observing voice services are restoring.

    Engineers are monitoring for stability.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affected all VOIP services currently.

    Engineers are investigating.

    Kindly await further updates.

    Regards,
    RSAWEB NOC
    Network Operations Centre

Scheduled Partner Provider Maintenance: Frogfoot | 28 May 2024
  • Completed
    May 28, 2024 at 4:00 AM
    Completed
    May 28, 2024 at 4:00 AM
    Maintenance has completed successfully
  • In progress
    May 28, 2024 at 12:00 AM
    In progress
    May 28, 2024 at 12:00 AM
    Maintenance is now in progress
  • Planned
    May 28, 2024 at 12:00 AM
    Planned
    May 28, 2024 at 12:00 AM

    Dear RSAWEB Customer,

    Frogfoot engineers will be conducting scheduled vendor maintenance to improve the resilience of their network.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 28/05/2024 02:00 SAST
    Planned End date/Time: 28/05/2024 06:00 SAST
    Maintenance Window: 4 hour(s)
    Expected Impact: Medium
    Affected Areas:

    • Fish Hoek

    • Simonstown

    • Sunnydale

    • Kommetjie

    • Noordhoek

    • Glencairn

    Impact:
    Customers can expect intermittent to no connectivity for the duration of the maintenance window.

    Our support teams are available on 087 470 0000 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

Network Notice | Scheduled Maintenance : Cloud VDC | 23 May 2024
  • Completed
    May 23, 2024 at 10:00 PM
    Completed
    May 23, 2024 at 10:00 PM
    Maintenance has completed successfully
  • In progress
    May 23, 2024 at 8:00 PM
    In progress
    May 23, 2024 at 8:00 PM
    Maintenance is now in progress
  • Planned
    May 23, 2024 at 8:00 PM
    Planned
    May 23, 2024 at 8:00 PM

    Dear RSAWEB Customer,

     

    RSAWEB engineers will be conducting scheduled maintenance on our infrastructure to further enhance the security and resilience of our services.

     

    Maintenance Notice Summary:

    • Planned Start Date/Time: Thursday, May 23, 2024, 10:00 PM SAST

    • Planned End Date/Time: Thursday, May 23, 2024, 11:59 PM SAST

    • Maintenance Window: 2 hours

    • Expected Impact: Low

     

    Affected Service:

    • vCentre, VDC

    Impact: Customers will be unable to control or edit virtual machines in the VDC, however workloads will remain up and no service disruption is expected.

     

    Should you have any concerns or require further clarification, our support teams are readily available to assist you. You can reach us at 087 470 0500 or via email at soc@rsaweb.net for RSAWEB Business customers.

     

    Regards,
    RSAWEB NOC
    Network Operations Centre

     

     

Scheduled Partner Provider Maintenance: Frogfoot | 23 May 2024
  • Completed
    May 23, 2024 at 4:00 AM
    Completed
    May 23, 2024 at 4:00 AM
    Maintenance has completed successfully
  • In progress
    May 23, 2024 at 12:00 AM
    In progress
    May 23, 2024 at 12:00 AM
    Maintenance is now in progress
  • Planned
    May 23, 2024 at 12:00 AM
    Planned
    May 23, 2024 at 12:00 AM

    Dear RSAWEB Customer,

    Frogfoot engineers will be conducting scheduled vendor maintenance to improve the resilience of their network.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 23/05/2024 02:00 SAST
    Planned End date/Time: 23/05/2024 06:00 SAST
    Maintenance Window: 4 hour(s)
    Expected Impact: Medium
    Affected Areas:

    • Heldervue

    • DeZalze

    • Cotillion

    • Stellenbosch Central

    • Century City OEN

    • Milpark

    • Oceana

    • Yachtclub

    Impact:
    Customers can expect intermittent to no connectivity for the duration of the maintenance window.

    Our support teams are available on 087 470 0000 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

May 2024 to Jul 2024

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