RSAWEB Services - Notice history

All systems operational

Notice history

Jul 2025

Data Centre Backup Power System Load Test | 25 July 2025
Scheduled for July 25, 2025 at 7:30 AM – 9:30 AM about 2 hours
  • Planned
    July 25, 2025 at 7:30 AM
    Planned
    July 25, 2025 at 7:30 AM

    Dear RSAWEB Customer,

    RSAWEB Engineers will be conducting proactive, routine maintenance on the backup power system at the RSAWEB Data Centre. Routine testing of the data centre backup power system ensures it is operating at optimal performance, in light of the ongoing Eskom loadshedding, and the fragile state of the national power grid.

    A simulated power grid failure will be initiated to test seamless transfer to backup power, followed by load and failover testing of each of the backup generators.


    There is no impact to services expected as the power load can be diverted back to grid power at any time.

    Maintenance Window: Date: 25 July 2025 Time: 09:30 AM - 11:30 PM

    If you require any information regarding this maintenance please reach out to our support teams via 087 470 0500 or soc@rsaweb.net.

    Regards,
    RSAWEB Enterprise SOC Team

Scheduled Vendor Fibre Maintenance | Fairlands House Node | 17 July 2025
  • Completed
    July 18, 2025 at 5:00 AM
    Completed
    July 18, 2025 at 5:00 AM
    Maintenance has completed successfully
  • In progress
    July 17, 2025 at 7:00 PM
    In progress
    July 17, 2025 at 7:00 PM
    Maintenance is now in progress
  • Planned
    July 17, 2025 at 7:00 PM
    Planned
    July 17, 2025 at 7:00 PM

    Dear RSAWEB Customer,

    Partner technicians will be conducting scheduled vendor maintenance on Fairlands House node to increase capacity and improve the resilience of the network.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 17/06/2025 21:00 SAST
    Planned End date/Time: 18/06/2025 07:00 SAST
    Maintenance Window: 10 hour(s)
    Expected Impact: Medium
    Affected Nodes: Fairlands House

    Impact:
    Customers can expect intermittent to no connectivity for the duration of the maintenance window.

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

Emergency Vendor Maintenance | Kempton Node
  • Completed
    July 17, 2025 at 5:00 AM
    Completed
    July 17, 2025 at 5:00 AM
    Maintenance has completed successfully
  • In progress
    July 16, 2025 at 7:00 PM
    In progress
    July 16, 2025 at 7:00 PM
    Maintenance is now in progress
  • Planned
    July 16, 2025 at 7:00 PM
    Planned
    July 16, 2025 at 7:00 PM

    Dear RSAWEB Customer,

    RSAWEB engineers will be conducting emergency vendor maintenance on Kempton Node to increase capacity improve the resilience of the network.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 16/07/2025 21:00 SAST
    Planned End date/Time: 17/07/2025 07:00 SAST
    Maintenance Window: 10 hour(s)
    Expected Impact: Medium
    Affected Nodes: Kempton and Rynfield Node

    Impact:
    Customers can expect intermittent to no connectivity for the duration of the maintenance window

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

RSAWEB Network Notice: Standard Towers | 15 July 2025
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    We are observing services for Standard Towers node have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Monitoring
    Monitoring

    Dear RSAWEB Customer,

    We are observing services to have restored, our engineers are monitoring for stability

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Identified
    Identified

    Dear RSAWEB Customer,

    Engineers continue to work with partner provider engineers to restore services affecting the Standard Towers Node.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Update
    Update

    Dear RSAWEB Customer,

    Partner Providers engineers continue to investigate the fault affecting Standard Towers Node.


    No ETR as of yet.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Update
    Update

    Dear RSAWEB Customer,

    Partner provider engineers have been dispatched to further investigate.


    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting services at the Standard Towers node.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

Node Degradation - JHB Westbury & Fairlands
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    We are observing services for Westbury and Fairlands have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Monitoring
    Monitoring

    Dear RSAWEB Customer,

    We are observing services for Westbury and Fairlands are no longer degraded.

    Engineers are monitoring for stability.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Update
    Update

    Dear RSAWEB Customer,

    RSAWEB continues to work with our partner provider to resolve the service degradation affecting Westbury and Fairlands nodes

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Update
    Update

    Dear RSAWEB Customer,

    Our partner provider is currently experiencing a major cable break and has rerouted services currently to mitigate service degradation however are observing issues on the alternate path. RSAWEB continues to work with partner provider engineers to resolve degraded services on the Westbury and Fairlands nodes.

     

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Identified
    Identified

    Dear RSAWEB Customer,

    Partner provider engineers continue to investigate the degraded services at Westbury and Fairlands nodes.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Update
    Update

    Dear RSAWEB Customer,

    Partner provider engineers continue to investigate the degraded services at Westbury and Fairlands nodes.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting services at the Westbury and Fairlands node.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

Jun 2025

Data Centre Backup Power System Load Test | 27 June 2025
  • Completed
    June 27, 2025 at 11:30 AM
    Completed
    June 27, 2025 at 11:30 AM
    Maintenance has completed successfully
  • In progress
    June 27, 2025 at 9:30 AM
    In progress
    June 27, 2025 at 9:30 AM
    Maintenance is now in progress
  • Planned
    June 27, 2025 at 9:30 AM
    Planned
    June 27, 2025 at 9:30 AM

    Dear RSAWEB Customer,

    RSAWEB Engineers will be conducting proactive, routine maintenance on the backup power system at the RSAWEB Data Centre. Routine testing of the data centre backup power system ensures it is operating at optimal performance, in light of the ongoing Eskom loadshedding, and the fragile state of the national power grid.

    A simulated power grid failure will be initiated to test seamless transfer to backup power, followed by load and failover testing of each of the backup generators.


    There is no impact to services expected as the power load can be diverted back to grid power at any time.

    Maintenance Window: Date: 27 June 2025 Time: 11:30 AM - 13:30 PM

    If you require any information regarding this maintenance please reach out to our support teams via 087 470 0500 or soc@rsaweb.net.

    Regards,
    RSAWEB Enterprise SOC Team

JHB Node Outage | Fairlands, Bryanston, Rivonia, Sunninghill, Pineslopes, Westbury | 26 June 2025
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    We are observing services for Fairlands, Bryanston, Rivonia, Sunninghill, Westbury, and Pineslopes nodes. have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Monitoring
    Monitoring

    Dear RSAWEB Customer,

    We are observing services for Fairlands, Bryanston, Rivonia, Sunninghill, Westbury, and Pineslopes Nodes restored at the moment.

    Engineers are monitoring for stability.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting services at the Fairlands, Bryanston, Rivonia, Sunninghill, Westbury, and Pineslopes nodes.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

Service Disruption : MPLS JHB | 26 June 2025
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    We are observing MPLS services in JHB have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Monitoring
    Monitoring

    Dear RSAWEB Customer,

    We are observing MPLS services in JHB have restored at the moment.

    Engineers are monitoring for stability.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting MPLS services terminating in Gauteng.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

RSAWEB Notice | National connectivity | 26 June 2025
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    We are observing services between our northern and southern networks have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    Investigating

    Dear RSAWEB customer,

    We are observing a brief disruption between our northern and southern networks affecting mostly Gauteng.

    Service have restored but are under monitoring from our engineering team.


    Further updates to follow.


    Regards 

    RSAWEB NOC

RSAWEB Network Notice | Scheduled Infrastructure Maintenance: JHB | 26 June 2025
  • Completed
    June 26, 2025 at 4:00 AM
    Completed
    June 26, 2025 at 4:00 AM
    Maintenance has completed successfully
  • In progress
    June 26, 2025 at 12:00 AM
    In progress
    June 26, 2025 at 12:00 AM
    Maintenance is now in progress
  • Planned
    June 26, 2025 at 12:00 AM
    Planned
    June 26, 2025 at 12:00 AM

    Dear RSAWEB Customer,

    RSAWEB engineers will be performing scheduled on our infrastructure on 26th June 2025 at our JHB POP in IS/NTT Parklands.

     

    This maintenance is part of our ongoing efforts to enhance the resilience and performance of our network services.

     

    Please see change information below.
    Planned Start Date/Time: 26/06/2025 02:00 SAST
    Planned End date/Time: 26/06/2025 06:00 SAST
    Maintenance Window: 4 hour(s)
    Expected Impact: Medium
    Affected Services/Nodes:

    • Merchandise Node

    • Multiflora Node

    • Fairlands Node

    • Commissioner Node

    • Westbury Node

    • Sunninghill Node

    • Bram Node

    • Dartfield Node

    • Rivonia Node

    • Reflex Node

    • Pineslopes Node

    • Certain Telkom MetroEthernet Dedicated Services

    • Certain DFA Dedicated Circuits

    Impact:
    Due to the nature of the maintenance, this will be service-impacting, and brief interruptions to connectivity may occur during the maintenance window. All efforts will be made to minimize disruption, and services will be closely monitored throughout.

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

May 2025

Scheduled Maintenance | Data Centre Backup Power System Load Test | 30 May 2025
  • Completed
    May 30, 2025 at 11:30 AM
    Completed
    May 30, 2025 at 11:30 AM
    Maintenance has completed successfully
  • In progress
    May 30, 2025 at 9:30 AM
    In progress
    May 30, 2025 at 9:30 AM
    Maintenance is now in progress
  • Planned
    May 30, 2025 at 9:30 AM
    Planned
    May 30, 2025 at 9:30 AM

    Dear RSAWEB Customer,

    RSAWEB Engineers will be conducting proactive, routine maintenance on the backup power system at the RSAWEB Data Centre. Routine testing of the data centre backup power system ensures it is operating at optimal performance, in light of the ongoing Eskom loadshedding, and the fragile state of the national power grid.

    A simulated power grid failure will be initiated to test seamless transfer to backup power, followed by load and failover testing of each of the backup generators.


    There is no impact to services expected as the power load can be diverted back to grid power at any time.

    Maintenance Window: Date: 30 May 2025 Time: 11:30 AM - 13:30 PM

    If you require any information regarding this maintenance please reach out to our support teams via 087 470 0500 or soc@rsaweb.net.

    Regards,
    RSAWEB Enterprise SOC Team

JHB Node Outage | Fairlands, Bryanston, Rivonia, Sunninghill, Pineslopes | 30 May 2025
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    We are observing services for Fairlands, Bryanston, Rivonia, Sunninghill, and Pineslopes nodes. have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Monitoring
    Monitoring

    Dear RSAWEB Customer,

    We are observing services for Fairlands, Bryanston, Rivonia, Sunninghill, and Pineslopes nodes. restored at the moment.

    Engineers are monitoring for stability.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting services at the Fairlands, Bryanston, Rivonia, Sunninghill, and Pineslopes nodes.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

RSAWEB Notice | National connectivity at risk | 29 May 2025
  • Resolved
    Resolved

    Dear RSAWEB Customer.
    Our transmission partner has completed repairs on the affected NLD links. Services are no longer at risk.

  • Monitoring
    Monitoring

    Dear RSAWEB Customer.
    Our transmission partner continues to work on the affected NLD links, Services are operational but remain at risk until the affected NLD links are restored

    Next update would be shared at 5:30

  • Identified
    Identified

    Dear RSAWEB Customer.
    Our transmission partner continues to work on repairing the affected NLD links.
    Services remain at risk

  • Monitoring
    Monitoring

    Dear RSAWEB Customer.

    RSAWEB Engineers have observed that services are at risk due to multiple fibre breaks affecting more than one of our connectivity routes between Johannesburg and Cape Town. There is no immediate impact, but services are currently at risk should another break occur.

    We are currently working with our transmission partners to restore connectivity on these routes.

Node Outage : Commissioner | 29 May 2025
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    We are observing services for Commissioner Node have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Monitoring
    Monitoring

    Dear RSAWEB Customer,

    We are observing services for Commissioner Node restored at the moment.

    Engineers are monitoring for stability.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Update
    Update

    Dear RSAWEB Customer,

    Our Partner Provider technicians continue to work on repairs on site.

    No ETR available at this moment.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Identified
    Identified

    Dear RSAWEB Customer,

    Partner provider techs have located a fibre break.
    Techs are currently localizing the point of failure.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Update
    Update

    Dear RSAWEB Customer,

    Partner provider engineers have been dispatched to further investigate.


    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting services at the Commissioner node.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

RSAWEB Notice | VOIP Services | 27 May 2025
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    We are observing services for VoIP are stable.

    Regards,

    RSAWEB NOC

  • Update
    Update

    Dear RSAWEB Customer,

    We are observing services for VoIP Services have restored.

    Engineers are monitoring for stability.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Monitoring
    Monitoring

    Dear RSAWEB Customer,

    Engineers continue to work with our upstream voice termination partner to resolve the issue affecting VoIP telephony services.

    Customers may still intermittently experience call failures.

    Further updates to follow

    Regards,

    RSAWEB NOC

  • Update
    Update

    Dear RSAWEB Customer,

    RSAWEB Engineers continue to work with our upstream provider to investigate the issue affecting VOIP services.

    No ETR is available as yet.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We have escalated this off to our Upstream provider for further investigations.

    No ETR available as of yet

    Kindly await further updates.

    Regards,

    RSAWEB NOC

May 2025 to Jul 2025

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