RSAWEB Services - Notice history

Western Cape Connectivity Services experiencing partial outage

Notice history

Dec 2024

Service Disruption : RSAWEB FrogFoot FTTx CPT | 20 December 2024
  • Update
    Update

    Dear RSAWEB Customer,

    Our partner provider continues to investigate the issue affecting certain FTTX services.

    Further updates to follow

    Regards,

    RSAWEB NOC

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    Engineers observing an issue affecting certain RSAWEB FTTx FrogFoot services in CPT.

     

    Affected customers may experience disrupted or no internet connectivity.

     

    Engineers are currently investigating.

     

    Kindly await further updates.

     

    Regards,

    RSAWEB NOC

RSAWEB Notice | Rivonia, Pineslopes, Sunninghill Bryanston | 18 December
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    We are observing services for Rivonia, Pineslopes, Sunninghill & Bryanston have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Monitoring
    Monitoring

    Dear RSAWEB Customer,

    We are observing services for Rivonia, Pineslopes, Sunninghill & Bryanston restored at the moment.

    Engineers are monitoring for stability.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting services at the Rivonia, Pineslopes, Sunninghill & Bryanston node.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

Outage : Merchandise, Commissioner, Rivonia, Pineslopes, Bryanston, Sunninghill Multiflora | 18 December 2024
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    We are observing services for Merchandise, Commissioner, Rivonia, Pineslopes, Bryanston, Sunninghill & Multiflora have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Update
    Update

    Dear RSAWEB Customer,

    Engineers Continue to monitor services for stability.

    Kindly await further updates

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Monitoring
    Monitoring

    Dear RSAWEB Customer,

    We are observing services for Merchandise, Commissioner, Rivonia, Pineslopes, Sunninghill, Bryanston & Multiflora nodes to be restored at the moment.

    Engineers are monitoring for stability.

    Kindly await further updates

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting services at the Merchandise, Commissioner, Rivonia, Pineslopes, Sunninghill Bryanston & Multiflora nodes in Johannesburg.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

Data Centre Backup Power System Load Test | 13 December 2024
  • Completed
    December 13, 2024 at 10:00 AM
    Completed
    December 13, 2024 at 10:00 AM
    Maintenance has completed successfully
  • In progress
    December 13, 2024 at 8:00 AM
    In progress
    December 13, 2024 at 8:00 AM
    Maintenance is now in progress
  • Planned
    December 13, 2024 at 8:00 AM
    Planned
    December 13, 2024 at 8:00 AM

    Dear RSAWEB Customer,

    RSAWEB Engineers will be conducting proactive, routine maintenance on the backup power system at the RSAWEB Data Centre. Routine testing of the data centre backup power system ensures it is operating at optimal performance.

    A simulated power grid failure will be initiated to test seamless transfer to backup power, followed by load and failover testing of each of the backup generators.


    There is no impact to services expected as the power load can be diverted back to grid power at any time.

    Maintenance Window:
    Date: 13 December 2024
    Time: 10:00AM - 12:00 PM

    If you require any information regarding this maintenance please reach out to our support teams via 087 470 0500 or soc@rsaweb.net.

    Regards,
    RSAWEB Enterprise SOC Team

Scheduled Vendor Maintenance : District Node | 12 December 2024
  • Completed
    December 13, 2024 at 5:00 AM
    Completed
    December 13, 2024 at 5:00 AM
    Maintenance has completed successfully
  • In progress
    December 12, 2024 at 7:00 PM
    In progress
    December 12, 2024 at 7:00 PM
    Maintenance is now in progress
  • Planned
    December 12, 2024 at 7:00 PM
    Planned
    December 12, 2024 at 7:00 PM

    Dear RSAWEB Customer,

    DFA Engineers will be performing scheduled route maintenance to increase capacity improve the resilience of the network.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 12/12/2024 21:00 SAST
    Planned End date/Time: 13/12/2024 07:00 SAST
    Maintenance Window: 10 hour(s)
    Expected Impact: Medium
    Affected Nodes: District Node

    Impact:
    Customers may experience intermittent to no connectivity for the duration of the maintenance window.

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

Nov 2024

Data Centre Backup Power System Load Test | 29 November 2024
  • Completed
    November 29, 2024 at 11:30 AM
    Completed
    November 29, 2024 at 11:30 AM
    Maintenance has completed successfully
  • In progress
    November 29, 2024 at 9:30 AM
    In progress
    November 29, 2024 at 9:30 AM
    Maintenance is now in progress
  • Planned
    November 29, 2024 at 9:30 AM
    Planned
    November 29, 2024 at 9:30 AM

    Dear RSAWEB Customer,

    RSAWEB Engineers will be conducting proactive, routine maintenance on the backup power system at the RSAWEB Data Centre. Routine testing of the data centre backup power system ensures it is operating at optimal performance.

    A simulated power grid failure will be initiated to test seamless transfer to backup power, followed by load and failover testing of each of the backup generators.


    There is no impact to services expected as the power load can be diverted back to grid power at any time.

    Maintenance Window: Date: 29 November 2024 Time: 11:30AM - 13:30 PM

    If you require any information regarding this maintenance please reach out to our support teams via 087 470 0500 or soc@rsaweb.net.

    Regards,
    RSAWEB Enterprise SOC Team

RSAWEB Notice | JHB Multiflora Node Down | 26 November 2024
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    We are observing services for Multiflora Aggregation Node have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Monitoring
    Monitoring

    Dear RSAWEB Customer,

    We are observing services for Multiflora Aggregation Node restored at the moment.

    Engineers are monitoring for stability.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Identified
    Identified

    Dear RSAWEB Customer,

    Our partner provider's technicians are currently localizing a break in the fibre.

    Further updates to follow.

    Regards,

    RSAWEB NOC

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We are observing an outage affecting customers in the Multiflora Node.

    Engineers are busy investigating.

    Further updates to follow.

    Regards,

    RSAWEB NOC

Service Disruption: Sunninghill | 20 November 2024
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    We are observing services for Sunninghill Node have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Monitoring
    Monitoring

    Dear RSAWEB Customer,

    We are observing services for Sunninghill Node restored at the moment.

    Engineers are monitoring for stability.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Update
    Update

    Dear RSAWEB Customer,

     

    Our partner provider is arranging for technicians to be dispatched to site.

    We have not yet been provided with an ETA/ETR.

     

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting services in Sunninghill

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

Electrical Maintenance | Westlake Lifestyle Centre | 20 November 2024
  • In progress
    November 20, 2024 at 8:00 AM
    In progress
    November 20, 2024 at 8:00 AM
    Maintenance is now in progress
  • Completed
    November 20, 2024 at 7:30 AM
    Completed
    November 20, 2024 at 7:30 AM

    Dear RSAWEB Customer,

    Property Management at Westlake Lifestyle Centre has scheduled electrical maintenance resulting in a power disruption at the Westlake Lifestyle Centre. RSAWEB Customers will not be impacted due to the redundant back up power supply systems in place, however kindly note services are at risk.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 20/11/2024 10:00 SAST
    Planned End date/Time: 20/11/2024 11:30 SAST
    Maintenance Window: 1 hour(s) 30 Minutes
    Expected Impact: Low
    Affected services:

    Impact:
    No customer impact expected.

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

Outage : Merchandise, Commissioner, Multiflora | 19 November 2024
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    We are observing services for Merchandise, Commissioner, and Multiflora nodes have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Monitoring
    Monitoring

    Dear RSAWEB Customer,

    We are observing services at the Merchandise, Commissioner, and Multiflora nodes have restored at the moment.

    Engineers are monitoring for stability.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting services at the Merchandise, Commissioner, & Multiflora nodes in Johannesburg.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

Oct 2024

Service Disruption: Hans Strijdom | 30 October 2024
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    We are observing services for Hans Strijdom Node have fully restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Monitoring
    Monitoring

    Dear RSAWEB Customer,

    We are observing services for the Hans Strijdom Node to be restored at the moment.

    Engineers are monitoring for stability.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Update
    Update

    Dear RSAWEB Customer,

    Partner provider technicians are investigating further onsite.


    Kindly await further updates.


    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting services on the Hans Strijdom Node.

    Engineers are currently investigating.


    Kindly await further updates.


    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

Service Disruption: Impacting certain MTN SIMS | 28 October 2024
  • Resolved
    Resolved

    Dear RSAWEB Customer,

     
    We are observing affected customers services to be fully restored.


    We anticipate no further updates.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Monitoring
    Monitoring

    Dear RSAWEB Customer,

     
    Our partner provider has confirmed that all sims should now be fully restored
    Engineers are monitoring for stability

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Identified
    Identified

    Dear RSAWEB Customer,

     
    Our partner provider continues to work on restoring the remaining customers connectivity.

    We do not have an ETR at this time.

    Further updates to follow at 8am.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Monitoring
    Monitoring

    Dear RSAWEB Customer,

     
    Our partner provider continuing to work on restoring the remaining service.

    We do not have an ETR at this time.

    Kindly await further updates.


    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Update
    Update

    Dear RSAWEB Customer,

     
    We are observing some of our affected customers services are restoring.
    Our partner provider continuing to work on restoring the remaining service


    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Update
    Update

    Dear RSAWEB Customer,

     
    Our partner provider continues to work on restoring affect customers services.
    We do not have an ETR at this time.


    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Update
    Update

    Dear RSAWEB Customer,

     
    We are continuing to work closely with our partner provider to restore certain customers connectivity.

    Further updates to follow at 7am.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Update
    Update

    Dear RSAWEB Customer,

     
    Our partner provider is working on restoring affected customers services.
    We do not have an ETR at this time.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Identified
    Identified

    Dear RSAWEB Customer,

     

    We are working closely with MTN, continuing to attend to the issue to restore services to affected customers.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    Investigating

    Dear RSAWEB Customer,

     

    We are observing an issue affecting certain customers using MTN SIM cards.

    MTN has identified an issue and currently in the process of restoring services to impacted customers.
    Our Engineers are working closely with MTN in assisting a timely resolution.

     

    Kindly await further updates.

     

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

Service Disruption: Belmont Node | 31 October 2024
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    We are observing services for Belmont Node have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Monitoring
    Monitoring

    Dear RSAWEB Customer,

    We are observing services have restored.

    Engineers are monitoring for stability.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Update
    Update

    Dear RSAWEB Customer,

    Technicians have arrived at site and are investigating.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Update
    Update

    Dear RSAWEB Customer,

    Technicians are en route to site to investigate.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Update
    Update

    Dear RSAWEB Customer,

    We are working closely with our partner provider to investigate the cause of this disruption to services.

    No ETR is available as yet.

    Kindly await further updates.

  • Update
    Update

    Dear RSAWEB Customer,

    Fault has been escalated with partner provider.

    No ETR available at the moment.

    Further updates to follow.

    Regards,

    RSAWEB NOC

  • Update
    Update

    Dear RSAWEB Customer,

    Techs are currently onsite investigating.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting services on the Belmont Node

    Engineers are currently investigating.


    Kindly await further updates.


    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

RSAWEB Data Centre Redundant Backup Power and HVAC Systems Maintenance | Day 2
  • Completed
    October 23, 2024 at 3:00 PM
    Completed
    October 23, 2024 at 3:00 PM
    Maintenance has completed successfully
  • In progress
    October 23, 2024 at 6:00 AM
    In progress
    October 23, 2024 at 6:00 AM
    Maintenance is now in progress
  • Planned
    October 23, 2024 at 6:00 AM
    Planned
    October 23, 2024 at 6:00 AM

    Dear RSAWEB Customer,

    RSAWEB is conducting proactive maintenance on the redundant backup power and HVAC systems at the RSAWEB Data Centre.

    The service of these systems is non-disruptive, and no impact to customer services is expected.

    Maintenance Window: 23 October 2024

    Time: 08:00 - 17:00

    Customers may contact the Service Operations Centre (SOC) on 087 470 0500 or soc@rsaweb.net for more information on the planned maintenance.

RSAWEB Data Centre Redundant Backup Power and HVAC Systems Maintenance | Day 1
  • Completed
    October 22, 2024 at 3:00 PM
    Completed
    October 22, 2024 at 3:00 PM
    Maintenance has completed successfully
  • In progress
    October 22, 2024 at 6:00 AM
    In progress
    October 22, 2024 at 6:00 AM
    Maintenance is now in progress
  • Planned
    October 22, 2024 at 6:00 AM
    Planned
    October 22, 2024 at 6:00 AM

    Dear RSAWEB Customer,

    RSAWEB is conducting proactive maintenance on the redundant backup power and HVAC systems at the RSAWEB Data Centre.

    The service of these systems is non-disruptive, and no impact to customer services is expected.

    Maintenance Window: 22 October 2024

    Time: 08:00 - 17:00

    Customers may contact the Service Operations Centre (SOC) on 087 470 0500 or soc@rsaweb.net for more information on the planned maintenance.

Oct 2024 to Dec 2024

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