All systems operational

Notice history

May 2024

Scheduled Partner Provider Maintenance: Frogfoot | 30 May 2024
Scheduled for May 30, 2024 at 12:00 AM – 4:00 AM about 4 hours
  • Planned
    May 30, 2024 at 12:00 AM
    Planned
    May 30, 2024 at 12:00 AM

    Dear RSAWEB Customer,

    Frogfoot engineers will be conducting scheduled vendor maintenance to improve the resilience of their network.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 30/05/2024 02:00 SAST
    Planned End date/Time: 30/05/2024 06:00 SAST
    Maintenance Window: 4 hour(s)
    Expected Impact: Medium
    Affected Areas:

    • Strand

    • Gordon's Bay North

    • Gordon's Bay Central

    • Gordon's Bay East

    • Golden Acre

    • Greenway Rise

    Impact:
    Customers can expect intermittent to no connectivity for the duration of the maintenance window.

    Our support teams are available on 087 470 0000 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

Scheduled Partner Provider Maintenance: Frogfoot | 28 May 2024
Scheduled for May 28, 2024 at 12:00 AM – 4:00 AM about 4 hours
  • Planned
    May 28, 2024 at 12:00 AM
    Planned
    May 28, 2024 at 12:00 AM

    Dear RSAWEB Customer,

    Frogfoot engineers will be conducting scheduled vendor maintenance to improve the resilience of their network.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 28/05/2024 02:00 SAST
    Planned End date/Time: 28/05/2024 06:00 SAST
    Maintenance Window: 4 hour(s)
    Expected Impact: Medium
    Affected Areas:

    • Fish Hoek

    • Simonstown

    • Sunnydale

    • Kommetjie

    • Noordhoek

    • Glencairn

    Impact:
    Customers can expect intermittent to no connectivity for the duration of the maintenance window.

    Our support teams are available on 087 470 0000 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

Network Notice | Scheduled Maintenance : Cloud VDC | 23 May 2024
Scheduled for May 23, 2024 at 8:00 PM – 10:00 PM about 2 hours
  • Planned
    May 23, 2024 at 8:00 PM
    Planned
    May 23, 2024 at 8:00 PM

    Dear RSAWEB Customer,

     

    RSAWEB engineers will be conducting scheduled maintenance on our infrastructure to further enhance the security and resilience of our services.

     

    Maintenance Notice Summary:

    • Planned Start Date/Time: Thursday, May 23, 2024, 10:00 PM SAST

    • Planned End Date/Time: Thursday, May 23, 2024, 11:59 PM SAST

    • Maintenance Window: 2 hours

    • Expected Impact: Low

     

    Affected Service:

    • vCentre, VDC

    Impact: Customers will be unable to control or edit virtual machines in the VDC, however workloads will remain up and no service disruption is expected.

     

    Should you have any concerns or require further clarification, our support teams are readily available to assist you. You can reach us at 087 470 0500 or via email at soc@rsaweb.net for RSAWEB Business customers.

     

    Regards,
    RSAWEB NOC
    Network Operations Centre

     

     

Scheduled Partner Provider Maintenance: Frogfoot | 23 May 2024
Scheduled for May 23, 2024 at 12:00 AM – 4:00 AM about 4 hours
  • Planned
    May 23, 2024 at 12:00 AM
    Planned
    May 23, 2024 at 12:00 AM

    Dear RSAWEB Customer,

    Frogfoot engineers will be conducting scheduled vendor maintenance to improve the resilience of their network.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 23/05/2024 02:00 SAST
    Planned End date/Time: 23/05/2024 06:00 SAST
    Maintenance Window: 4 hour(s)
    Expected Impact: Medium
    Affected Areas:

    • Heldervue

    • DeZalze

    • Cotillion

    • Stellenbosch Central

    • Century City OEN

    • Milpark

    • Oceana

    • Yachtclub

    Impact:
    Customers can expect intermittent to no connectivity for the duration of the maintenance window.

    Our support teams are available on 087 470 0000 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

Scheduled Partner Provider Maintenance: Frogfoot | 21 May 2024
  • Completed
    May 21, 2024 at 4:00 AM
    Completed
    May 21, 2024 at 4:00 AM
    Maintenance has completed successfully
  • In progress
    May 21, 2024 at 12:00 AM
    In progress
    May 21, 2024 at 12:00 AM
    Maintenance is now in progress
  • Planned
    May 21, 2024 at 12:00 AM
    Planned
    May 21, 2024 at 12:00 AM

    Dear RSAWEB Customer,

    Frogfoot engineers will be conducting scheduled vendor maintenance to improve the resilience of their network.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 21/05/2024 02:00 SAST
    Planned End date/Time: 21/05/2024 06:00 SAST
    Maintenance Window: 4 hour(s)
    Expected Impact: Medium
    Affected Areas:

    • Heldervue

    • DeZalze

    • Cotillion

    • Stellenbosch Central

    • Century City OEN

    • Milpark

    • Oceana

    • Yachtclub

    Impact:
    Customers can expect intermittent to no connectivity for the duration of the maintenance window.

    Our support teams are available on 087 470 0000 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

Apr 2024

Data Centre Backup Power System Load Test | 26 April 2024
  • Completed
    April 26, 2024 at 10:00 AM
    Completed
    April 26, 2024 at 10:00 AM
    Maintenance has completed successfully
  • In progress
    April 26, 2024 at 8:00 AM
    In progress
    April 26, 2024 at 8:00 AM
    Maintenance is now in progress
  • Planned
    April 26, 2024 at 8:00 AM
    Planned
    April 26, 2024 at 8:00 AM

    Dear RSAWEB Customer,

    RSAWEB Engineers will be conducting proactive, routine maintenance on the backup power system at the RSAWEB Data Centre. Routine testing of the data centre backup power system ensures it is operating at optimal performance, in light of the ongoing Eskom loadshedding, and the fragile state of the national power grid.

    A simulated power grid failure will be initiated to test seamless transfer to backup power, followed by load and failover testing of each of the backup generators.


    There is no impact to services expected as the power load can be diverted back to grid power at any time.

    Maintenance Window: Date: [26 April 2024] Time: 10:00 AM - 12:00 PM

    If you require any information regarding this maintenance please reach out to our support teams via 087 470 0500 or soc@rsaweb.net.

    Regards,
    RSAWEB Enterprise SOC Team

Scheduled Maintenance | Vodacom APN | 18 April 2024
  • Completed
    April 19, 2024 at 12:00 AM
    Completed
    April 19, 2024 at 12:00 AM
    Maintenance has completed successfully
  • In progress
    April 18, 2024 at 9:00 PM
    In progress
    April 18, 2024 at 9:00 PM
    Maintenance is now in progress
  • Planned
    April 18, 2024 at 9:00 PM
    Planned
    April 18, 2024 at 9:00 PM

    Dear RSAWEB Customer,

    Partner provider engineers are performing scheduled maintenance on Vodacom APN services.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 18/04/2024 23:00 SAST
    Planned End date/Time: 19/04/2024 02:00 SAST
    Maintenance Window: 3 hours
    Expected Impact: Low
    Affected services: Vodacom APN Services

    Impact:
    Customers may experience intermittent to no connectivity on Vodacom APN services.

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

Scheduled Maintenance | Firmware Maintenance | CPT | 18 April 2024
  • Completed
    April 18, 2024 at 8:10 AM
    Completed
    April 18, 2024 at 8:10 AM

    Completed

  • Planned
    April 18, 2024 at 1:00 AM
    Planned
    April 18, 2024 at 1:00 AM

    Dear RSAWEB Customer,

     

    RSAWEB Engineers will be performing pro-active firmware maintenance to improve the resilience of the network at selected nodes across our core network.

     

    Please see change information below:

     

    Maintenance Notice Summary:

    Planned Start Date/Time: 18/04/2024 03:00 SAST

    Planned End date/Time: 18/04/2024 05:00 SAST

    Maintenance Window: 2 hour(s)

    Expected Impact: High

    Affected Node: CPT Fairlandshouse Node

    Impact:

    All CPT Enterprise Customers with services in CPT that terminate on the affected Node can expect intermittent to no connectivity for the duration of the maintenance window for services connecting to this device.

     

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

     

    Regards,

    RSAWEB NOC

    Network Operations Centre

Scheduled Maintenance | Firmware Maintenance | JHB | 16 April 2024
  • Completed
    April 18, 2024 at 8:12 AM
    Completed
    April 18, 2024 at 8:12 AM

    Completed

  • Planned
    April 18, 2024 at 1:00 AM
    Planned
    April 18, 2024 at 1:00 AM

    Dear RSAWEB Customer,

     

    RSAWEB Engineers will be performing pro-active firmware maintenance to improve the resilience of the network at selected nodes across our core network.

     

    Please see change information below:

     

    Maintenance Notice Summary:

    Planned Start Date/Time: 18/04/2024 03:00 SAST

    Planned End date/Time: 18/04/2024 05:00 SAST

    Maintenance Window: 2 hour(s)

    Expected Impact: High

    Affected Node: JHB Teraco Distribution switch and Dartfield Node.

    Impact:

    All JHB Enterprise Customers with services in JHB that terminate on the affected distribution device and Node, can expect intermittent to no connectivity for the duration of the maintenance window for services connecting to this device.

     

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

     

    Regards,

    RSAWEB NOC

    Network Operations Centre

Mar 2024

Network Notice | Routine Maintenance : Cloud - CPT | 28 March 2024
  • Completed
    March 28, 2024 at 10:00 AM
    Completed
    March 28, 2024 at 10:00 AM
    Maintenance has completed successfully
  • In progress
    March 28, 2024 at 8:00 AM
    In progress
    March 28, 2024 at 8:00 AM
    Maintenance is now in progress
  • Planned
    March 28, 2024 at 8:00 AM
    Planned
    March 28, 2024 at 8:00 AM

    Dear RSAWEB Customer,

    RSAWEB engineers will be conducting scheduled maintenance on our infrastructure to further enhance the security and resilience of our services.

     

    Maintenance Notice Summary:

    • Planned Start Date/Time: Wednesday, March 28, 2024, 10:00 AM SAST

    • Planned End Date/Time: Wednesday, March 28, 2024, 12:00 AM SAST

    • Maintenance Window: 2 hours

    • Expected Impact: Low

    Affected Service:

    • Veeam Backup and Replication

    Impact: although existing backups and backup schedules will not be impacted users may experience intermittent login difficulty to the Veeam service management console and enterprise manager during the time of the change.. 

     

    Should you have any concerns or require further clarification, our support teams are readily available to assist you. You can reach us at 087 470 0500 or via email at soc@rsaweb.net for RSAWEB Business customers.

     

    Regards,
    RSAWEB NOC
    Network Operations Centre

Network Notice | Routine Maintenance : Cloud - JHB | 27 March 2024
  • Completed
    March 27, 2024 at 10:00 AM
    Completed
    March 27, 2024 at 10:00 AM
    Maintenance has completed successfully
  • In progress
    March 27, 2024 at 8:00 AM
    In progress
    March 27, 2024 at 8:00 AM
    Maintenance is now in progress
  • Planned
    March 27, 2024 at 8:00 AM
    Planned
    March 27, 2024 at 8:00 AM

    Dear RSAWEB Customer,

    RSAWEB engineers will be conducting scheduled maintenance on our infrastructure to further enhance the security and resilience of our services.

     

    Maintenance Notice Summary:

    • Planned Start Date/Time: Wednesday, March 27, 2024, 10:00 AM SAST

    • Planned End Date/Time: Wednesday, March 27, 2024, 12:00 AM SAST

    • Maintenance Window: 2 hours

    • Expected Impact: Low

    Affected Service:

    • Veeam Backup and Replication

    Impact: although existing backups and backup schedules will not be impacted users may experience intermittent login difficulty to the Veeam service management console and enterprise manager during the time of the change.. 

     

    Should you have any concerns or require further clarification, our support teams are readily available to assist you. You can reach us at 087 470 0500 or via email at soc@rsaweb.net for RSAWEB Business customers.

     

    Regards,
    RSAWEB NOC
    Network Operations Centre

Network Notice | Certificate Renewal : Cloud | 26 March 2024
Scheduled for March 26, 2024 at 4:00 PM – 8:00 PM about 4 hours
  • Completed
    March 26, 2024 at 8:00 PM
    Completed
    March 26, 2024 at 8:00 PM
    Maintenance has completed successfully
  • In progress
    March 26, 2024 at 5:55 PM
    In progress
    March 26, 2024 at 5:55 PM
    Maintenance is now in progress.
  • Completed
    March 26, 2024 at 5:00 PM
    Completed
    March 26, 2024 at 5:00 PM
    Maintenance has completed successfully
  • In progress
    March 26, 2024 at 4:00 PM
    In progress
    March 26, 2024 at 4:00 PM
    Maintenance is now in progress
  • Planned
    March 26, 2024 at 4:00 PM
    Planned
    March 26, 2024 at 4:00 PM

    Dear RSAWEB Customer,

    RSAWEB engineers will be conducting scheduled maintenance on our VDC to improve the service's resilience.

    Please see the change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 26/03/2024 10:00 SAST
    Planned End date/Time: 26/03/2024 11:00 SAST
    Maintenance Window: 1 hour(s)
    Expected Impact: Low
    Affected services: Access to Virtual Cloud Director (VCD)

    Impact:
    Customers can expect no impact to services within the VCD users may experience temporary interruptions accessing the VCD console during the maintenance period.

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

Mar 2024 to May 2024