Notice history

Operational

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Oct 2026

OCT20

RESCHEDULED: Scheduled Maintenance : VOIP Systems, Fixed LTE | 20 October 2026

Planned8:00 PM – 8:00 PMUTC

Update
August 14, 2026 at 4:57 AMUTC
Update
August 14, 2026 at 4:57 AMUTC
Dear RSAWEB Customer,
Scheduled maintenance has been rescheduled.
RSAWEB engineers will be conducting scheduled software maintenance on our VOIP Systems and Fixed LTE platform to increase capacity and improve the resilience of the platform.
Please see change information below:
Maintenance Notice Summary:
Planned Start Date/Time: 20/10/2026 22:00 SAST
Planned End date/Time: 20/10/2026 01:00 SAST
Maintenance Window: 3 hour(s)
Expected Impact: Low
Affected services: All VOIP Services, Fixed LTE
Impact:
Customers can expect up to 30 minutes of downtime for SIP trunks and Fixed LTE sessions during the maintenance window. Engineers are on standby should any issues arise from this maintenance window
Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.
Regards,
RSAWEB NOC
Network Operations Centre
Planned
July 01, 2026 at 7:32 AMUTC
Planned
July 01, 2026 at 7:32 AMUTC
Dear RSAWEB Customer,
RSAWEB engineers will be conducting scheduled software maintenance on our VOIP Systems and LTE platform to increase capacity and improve the resilience of the platform.
Please see change information below:
Maintenance Notice Summary:
Planned Start Date/Time: 14/08/2026 22:00 SAST
Planned End date/Time: 15/08/2026 01:00 SAST
Maintenance Window: 3 hour(s)
Expected Impact: Low
Affected services: All VOIP Services, Fixed LTE
Impact:
Customers can expect up to 30 minutes of downtime for SIP trunks and Fixed LTE sessions during the maintenance window. Engineers are on standby should any issues arise from this maintenance window
Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.
Regards,
RSAWEB NOC
Network Operations Centre

Resolved
October 15, 2026 at 10:55 AMUTC
Resolved
October 15, 2026 at 10:55 AMUTC
Dear RSAWEB Customer,
We are observing services for MTN FLTE to be restored and are testing stable.
We anticipate no further service disruptions.
Regards,
RSAWEB NOC
www.rsaweb.co.za | 087 470 0500
Monitoring
October 15, 2026 at 8:30 AMUTC
Monitoring
October 15, 2026 at 8:30 AMUTC
Dear RSAWEB Customer,
We are observing services for MTN FLTE to be restored at the moment.
Engineers are monitoring for stability.
Regards,
RSAWEB NOC
www.rsaweb.co.za | 087 470 0500
Update
October 14, 2026 at 8:17 PMUTC
Update
October 14, 2026 at 8:17 PMUTC
Dear RSAWEB Customer,
Our engineers continue to work with MTN to resolve the issue and restore affected services as soon as possible.
Further updates will be provided tomorrow morning.
Regards,
RSAWEB NOC
www.rsaweb.co.za | 087 470 0500
Investigating
October 14, 2026 at 4:59 PMUTC
Investigating
October 14, 2026 at 4:59 PMUTC
Dear RSAWEB Customer,

We are observing an issue affecting services for certain MTN Fixed LTE customers.

Our engineers are working with MTN to resolve the issue.

Kindly await further updates.

Regards,
RSAWEB NOC
www.rsaweb.co.za | 087 470 0500

Resolved
October 14, 2026 at 1:18 PMUTC
Resolved
October 14, 2026 at 1:18 PMUTC
Dear RSAWEB Customer,
We are observing the MTN Fixed LTE services to be restored and testing stable.
We anticipate no further service disruptions.
Regards,
RSAWEB NOC
www.rsaweb.co.za | 087 470 0500
Monitoring
October 14, 2026 at 11:16 AMUTC
Monitoring
October 14, 2026 at 11:16 AMUTC
Dear RSAWEB Customer,
We are observing services for MTN Fixed LTE restored at the moment.
Engineers are monitoring for stability.
Regards,
RSAWEB NOC
www.rsaweb.co.za | 087 470 0500
Investigating
October 14, 2026 at 9:08 AMUTC
Investigating
October 14, 2026 at 9:08 AMUTC
Dear RSAWEB Customer,

We are observing an issue affecting services for certain MTN Fixed LTE customers.

Our engineers are working with MTN to resolve the issue.

Kindly await further updates.

Regards,
RSAWEB NOC
www.rsaweb.co.za | 087 470 0500

Resolved
October 13, 2026 at 9:59 AMUTC
Resolved
October 13, 2026 at 9:59 AMUTC
Dear RSAWEB Customer,
We are observing services for shared hosting have restored and are testing stable.
We anticipate no further service disruptions.
Regards,
RSAWEB NOC
www.rsaweb.co.za | 087 470 0500
Monitoring
October 13, 2026 at 8:34 AMUTC
Monitoring
October 13, 2026 at 8:34 AMUTC
Dear RSAWEB Customer,

We are observing services for shared hosting to be restored at the moment.

Engineers are monitoring for stability.

Further updates will follow.
Regards,
RSAWEB NOC
www.rsaweb.co.za | 087 470 0500
Investigating
October 13, 2026 at 6:17 AMUTC
Investigating
October 13, 2026 at 6:17 AMUTC
Dear RSAWEB Customer,

RSAWEB engineers are investigating an issue on our cPanel shared hosting environment, where certain customers are intermittently unable to send email.

Further updates to follow.

Regards,
RSAWEB NOC
www.rsaweb.co.za | 087 470 0500

OCT13

RSAWEB Data Centre Redundant Backup Power and HVAC Systems Maintenance | Day 2 | 13 October 2026

CompletedMaintenance9 hours

Completed
October 13, 2026 at 3:00 PMUTC
Completed
October 13, 2026 at 3:00 PMUTC
Maintenance has completed successfully
In progress
October 13, 2026 at 6:00 AMUTC
In progress
October 13, 2026 at 6:00 AMUTC
Maintenance is now in progress
Planned
October 05, 2026 at 10:28 AMUTC
Planned
October 05, 2026 at 10:28 AMUTC
Dear RSAWEB Customer,
RSAWEB is conducting proactive maintenance on the redundant backup power and HVAC systems at the RSAWEB Data Centre.
The service of these systems is non-disruptive, and no impact to customer services is expected.
Maintenance Window:
Date: 13 October 2026
Time: 08:00 - 17:00
Customers may contact the Service Operations Centre (SOC) on 087 470 0500 or soc@rsaweb.net for more information on the planned maintenance.

Regards,
RSAWEB NOC
Network Operations Centre

Sep 2026

SEP25

Data Centre Backup Power System Load Test | 25 September 2026

CompletedMaintenance1 hour

Completed
September 25, 2026 at 8:00 AMUTC
Completed
September 25, 2026 at 8:00 AMUTC
Maintenance has completed successfully
In progress
September 25, 2026 at 7:00 AMUTC
In progress
September 25, 2026 at 7:00 AMUTC
Maintenance is now in progress
Planned
September 22, 2026 at 3:43 PMUTC
Planned
September 22, 2026 at 3:43 PMUTC
Dear RSAWEB Customer,
RSAWEB Engineers will be conducting proactive, routine maintenance on the backup power system at the RSAWEB Data Centre. Routine testing of the data centre backup power system ensures it is operating at optimal performance.
A simulated power grid failure will be initiated to test seamless transfer to backup power, followed by load and failover testing of each of the backup generators.

There is no impact to services expected as the power load can be diverted back to grid power at any time.
Maintenance Window:
Date: 25 September 2026
Time: 09:00 AM - 10:00 AM
Duration: 1 hour
If you require any information regarding this maintenance please reach out to our support teams via 087 470 0500 or soc@rsaweb.net.
Regards,
RSAWEB Enterprise SOC Team

SEP22

Emergency Vendor Maintenance : Vodacom | 22 September 2026

CompletedMaintenance5 hours

Completed
September 23, 2026 at 2:00 AMUTC
Completed
September 23, 2026 at 2:00 AMUTC
Maintenance has completed successfully
In progress
September 22, 2026 at 9:00 PMUTC
In progress
September 22, 2026 at 9:00 PMUTC
Maintenance is now in progress
Planned
September 22, 2026 at 3:11 PMUTC
Planned
September 22, 2026 at 3:11 PMUTC
Dear RSAWEB Customer,
Vodacom engineers will be conducting emergency maintenance on their Core Nodes to increase capacity & improve the resilience of the network.
Please see change information below:
Maintenance Notice Summary:
Planned Start Date/Time: 22/09/2026 23:00 SAST
Planned End date/Time: 23/09/2026 04:00 SAST
Maintenance Window: 5 hour(s)
Expected Impact: Low
Affected services: Vodacom Sims
Impact:
Customers can expect 30minutes of downtime that may or may not be experienced.
Our support teams are available on 087 470 0000 or via support@rsaweb.net
Regards,
RSAWEB Support Team

SEP14

Emergency Vendor Maintenance : Vodacom | 14 September 2026

CompletedMaintenance1 hour

Completed
September 14, 2026 at 9:00 PMUTC
Completed
September 14, 2026 at 9:00 PMUTC
Maintenance has completed successfully
In progress
September 14, 2026 at 8:00 PMUTC
In progress
September 14, 2026 at 8:00 PMUTC
Maintenance is now in progress
Planned
September 11, 2026 at 3:27 PMUTC
Planned
September 11, 2026 at 3:27 PMUTC
Dear RSAWEB Customer,
RSAWEB partner engineers will be conducting emergency core maintenance on at Teraco CT1 to increase capacity, improve the resilience of the network, and improve network security.
Please see change information below:
Maintenance Notice Summary:
Planned Start Date/Time: 14/09/2026 22:00 SAST
Planned End date/Time: 15/09/2026 04:00 SAST
Maintenance Window: 6 hour(s)
Expected Impact: Low
Affected services: Vodacom Connectivity Services, Vodacom Private APN Services, Vodacom RSAWEB Mobile Services
Impact:
Customers can expect intermittent to no connectivity for up to 90 minutes during the maintenance window.
Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.
Regards,
RSAWEB NOC
Network Operations Centre

SEP13

Emergency Vendor Maintenance : Vodacom | 13 September 2026

CompletedMaintenance6 hours

Completed
September 14, 2026 at 2:00 AMUTC
Completed
September 14, 2026 at 2:00 AMUTC
Maintenance has completed successfully
In progress
September 13, 2026 at 8:00 PMUTC
In progress
September 13, 2026 at 8:00 PMUTC
Maintenance is now in progress
Planned
September 11, 2026 at 3:26 PMUTC
Planned
September 11, 2026 at 3:26 PMUTC
Dear RSAWEB Customer,
RSAWEB partner engineers will be conducting emergency core maintenance on at Teraco CT1 to increase capacity, improve the resilience of the network, and improve network security.
Please see change information below:
Maintenance Notice Summary:
Planned Start Date/Time: 13/09/2026 22:00 SAST
Planned End date/Time: 14/09/2026 04:00 SAST
Maintenance Window: 6 hour(s)
Expected Impact: Low
Affected services: Vodacom Connectivity Services, Vodacom Private APN Services, Vodacom RSAWEB Mobile Services
Impact:
Customers can expect intermittent to no connectivity for up to 90 minutes during the maintenance window.
Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.
Regards,
RSAWEB NOC
Network Operations Centre

SEP11

Data Centre Backup Power System Load Test | 11 September 2026

CompletedMaintenance1 hour

Completed
September 11, 2026 at 8:00 AMUTC
Completed
September 11, 2026 at 8:00 AMUTC
Maintenance has completed successfully
In progress
September 11, 2026 at 7:00 AMUTC
In progress
September 11, 2026 at 7:00 AMUTC
Maintenance is now in progress
Planned
September 09, 2026 at 1:06 PMUTC
Planned
September 09, 2026 at 1:06 PMUTC
Dear RSAWEB Customer,
RSAWEB Engineers will be conducting proactive, routine maintenance on the backup power system at the RSAWEB Data Centre. Routine testing of the data centre backup power system ensures it is operating at optimal performance.
A simulated power grid failure will be initiated to test seamless transfer to backup power, followed by load and failover testing of each of the backup generators.

There is no impact to services expected as the power load can be diverted back to grid power at any time.
Maintenance Window:
Date: 11 September 2026
Time: 09:00 AM - 10:00 AM
Duration: 1 hour
If you require any information regarding this maintenance please reach out to our support teams via 087 470 0500 or soc@rsaweb.net.
Regards,
RSAWEB Enterprise SOC Team

Aug 2026

AUG28

Data Centre Backup Power System Load Test | 28 August 2026

CompletedMaintenance1 hour

Completed
August 28, 2026 at 8:00 AMUTC
Completed
August 28, 2026 at 8:00 AMUTC
Maintenance has completed successfully
In progress
August 28, 2026 at 7:00 AMUTC
In progress
August 28, 2026 at 7:00 AMUTC
Maintenance is now in progress
Planned
August 24, 2026 at 11:29 AMUTC
Planned
August 24, 2026 at 11:29 AMUTC
Dear RSAWEB Customer,
RSAWEB Engineers will be conducting routine maintenance on the backup power system at the RSAWEB Data Centre. Routine testing of the data centre backup power system ensures it is operating at optimal performance.
A simulated power grid failure will be initiated to test seamless transfer to backup power, followed by load and failover testing of each of the backup generators.

There is no impact to services expected as the power load can be diverted back to grid power at any time.
Maintenance Window:
Date: 28/08/2026
Time: 09:00AM - 10:00AM
Duration: 1 hour
If you require any information regarding this maintenance please reach out to our support teams via 087 470 0500 or soc@rsaweb.net.
Regards,
RSAWEB Enterprise SOC Team

AUG25

RSAWEB Network Notice | Scheduled Maintenance: Durban Connectivity Services | 25 August 2026

CompletedMaintenance1 hour

Completed
August 25, 2026 at 3:00 AMUTC
Completed
August 25, 2026 at 3:00 AMUTC
Maintenance has completed successfully
In progress
August 25, 2026 at 2:00 AMUTC
In progress
August 25, 2026 at 2:00 AMUTC
Maintenance is now in progress
Planned
August 18, 2026 at 1:21 PMUTC
Planned
August 18, 2026 at 1:21 PMUTC
Dear RSAWEB Customer,
RSAWEB engineers will be conducting scheduled maintenance on our Durban infrastructure to increase capacity & improve the resilience of the network.
Please see change information below:
Maintenance Notice Summary:
Planned Start Date/Time: 25/08/2026 04:00 SAST
Planned End date/Time: 25/08/2026 05:00 SAST
Maintenance Window: 1 hour
Expected Impact: Medium
Affected services: Durban Connectivity Services
Impact:
Customers can expect brief disruptions during the duration of the maintenance window.
Our support teams are available on 087 470 0000 or via support@rsaweb.net
Regards,
RSAWEB Support Team

AUG21

Emergency Pro-Active Maintenance : VOIP Systems, Fixed LTE | 21 August 2026

CompletedMaintenance1 hour

Completed
August 21, 2026 at 3:00 AMUTC
Completed
August 21, 2026 at 3:00 AMUTC
Maintenance has completed successfully
In progress
August 21, 2026 at 2:00 AMUTC
In progress
August 21, 2026 at 2:00 AMUTC
Maintenance is now in progress
Planned
August 19, 2026 at 10:05 AMUTC
Planned
August 19, 2026 at 10:05 AMUTC
Dear RSAWEB Customer,
RSAWEB engineers will be conducting emergency pro-active software maintenance on our VOIP Systems and Fixed LTE platform to increase capacity and improve the resilience of the platform.
Please see change information below:
Maintenance Notice Summary:
Planned Start Date/Time: 21/08/2026 04:00 SAST
Planned End date/Time: 21/08/2026 05:00 SAST
Maintenance Window: 1 hour(s)
Expected Impact: Low
Affected services: All VOIP Services, Fixed LTE
Impact:
Customers can expect up to 30 minutes of downtime for SIP trunks and Fixed LTE sessions during the maintenance window. Engineers are on standby should any issues arise from this maintenance window
Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.
Regards,
RSAWEB NOC
Network Operations Centre

AUG15

RESCHEDULED: Scheduled Maintenance : VOIP Systems, Fixed LTE | 21 October 2026

CompletedMaintenance6 hours

Completed
August 16, 2026 at 2:00 AMUTC
Completed
August 16, 2026 at 2:00 AMUTC
Maintenance has completed successfully
In progress
August 15, 2026 at 8:00 PMUTC
In progress
August 15, 2026 at 8:00 PMUTC
Maintenance is now in progress
Update
August 14, 2026 at 4:59 AMUTC
Update
August 14, 2026 at 4:59 AMUTC
Dear RSAWEB Customer,
Scheduled maintenance has been rescheduled.
RSAWEB engineers will be conducting scheduled software maintenance on our VOIP Systems and Fixed LTE platform to increase capacity and improve the resilience of the platform.
Please see change information below:
Maintenance Notice Summary:
Planned Start Date/Time: 21/10/2026 22:00 SAST
Planned End date/Time: 21/10/2026 01:00 SAST
Maintenance Window: 3 hour(s)
Expected Impact: Low
Affected services: All VOIP Services, Fixed LTE
Impact:
Customers can expect up to 30 minutes of downtime for SIP trunks and Fixed LTE sessions during the maintenance window. Engineers are on standby should any issues arise from this maintenance window
Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.
Regards,
RSAWEB NOC
Network Operations Centre
Planned
July 01, 2026 at 7:37 AMUTC
Planned
July 01, 2026 at 7:37 AMUTC
Dear RSAWEB Customer,
RSAWEB engineers will be conducting scheduled software maintenance on our VOIP Systems and Fixed LTE platform to increase capacity and improve the resilience of the platform.
Please see change information below:
Maintenance Notice Summary:
Planned Start Date/Time: 15/08/2026 22:00 SAST
Planned End date/Time: 16/08/2026 04:00 SAST
Maintenance Window: 6 hour(s)
Expected Impact: High
Affected services: All VOIP Services, Fixed LTE
Impact:
Customers can expect up to 2 hours of downtime for SIP trunks and Fixed LTE sessions during the maintenance window. Engineers are on standby should any issues arise from this maintenance window
Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.
Regards,
RSAWEB NOC
Network Operations Centre

Resolved
August 17, 2026 at 10:31 AMUTC
Resolved
August 17, 2026 at 10:31 AMUTC
Dear RSAWEB Customer,
We are observing services for Plascon node have restored and are testing stable.
We anticipate no further service disruptions.
Regards,
RSAWEB NOC
www.rsaweb.co.za | 087 470 0500
Monitoring
August 17, 2026 at 10:03 AMUTC
Monitoring
August 17, 2026 at 10:03 AMUTC
Dear RSAWEB Customer,
We are observing services for Plascon node restored at the moment.
Engineers are monitoring for stability.
Regards,
RSAWEB NOC
www.rsaweb.co.za | 087 470 0500
Identified
August 17, 2026 at 5:47 AMUTC
Identified
August 17, 2026 at 5:47 AMUTC
Dear RSAWEB Customer,
Our the technical team is currently awaiting access to the site. Once access has been granted, our team will conduct further investigation.
Kindly await further updates.
Regards,
RSAWEB NOC
www.rsaweb.co.za | 087 470 0500
Update
August 15, 2026 at 9:56 AMUTC
Update
August 15, 2026 at 9:56 AMUTC
Dear RSAWEB Customer,
Due to restricted access, the technical team will only be able to investigate on Monday, 17 August 2026.
Kindly await further updates.
Regards,
RSAWEB NOC
www.rsaweb.co.za | 087 470 0500
Investigating
August 15, 2026 at 7:31 AMUTC
Investigating
August 15, 2026 at 7:31 AMUTC
Dear RSAWEB Customer,
We are observing an issue affecting services at the Plascon node.
Engineers are currently investigating.
Kindly await further updates.
Regards,
RSAWEB NOC
www.rsaweb.co.za | 087 470 0500

Aug 2026 to Oct 2026

RSAWEB Services - Notice history

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Notice history

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