RSAWEB Services - Notice history

Dear RSAWEB Customer,

RSAWEB Engineers identified a potential risk on the Cape Town Metro Network and will be performing maintenance to mitigate the risk. This is to support the resilience ​of our network and to ensure services continue to operate optimally.

Please see the change information below.

Maintenance Notice Summary:

Planned Start Date/Time: 24/04/2025 03:00 SAST

Planned End Date/Time: 24/04/2025 05:00 SAST

Maintenance Window: 2hour(s) 

Expected Impact: Low

Affected Nodes

Earlgo

Fairlandshouse

Hans Strydom

Kloof

Montague

Oceana

Planet Studios

The Point

Stadium

Maintenance Notice Detail:

Customers may experience intermittent to no connectivity briefly during the maintenance window

If you have any queries regarding this maintenance, please reach out to us via soc@rsaweb.net or call 087 470 0500 for further information.

Regards,
RSAWEB NOC

Dear RSAWEB Customer,

Please note that RSAWEB engineers will be conducting maintenance on our VoIP platform as part of our efforts to ensure system stability and optimal performance.

Change Information
Planned Start Date/Time: 24/04/2025 00:00 SAST
Planned End Date/Time: 24/04/2025 06:00 SAST
Maintenance Window: 6 hours
Impact Duration: 2 hours
Expected Impact: High

Impact:
During the maintenance, users will be unable to make or receive calls.

For more information on this maintenance, please contact support via email: soc@rsaweb.net

We apologize for any inconvenience this may cause.

Warm Regards,
RSAWEB NOC

Dear RSAWEB Customer,

Please note that RSAWEB engineers will be conducting maintenance on our VoIP platform as part of our efforts to ensure system stability and optimal performance.

Change Information
Planned Start Date/Time: 23/04/2025 00:00 SAST
Planned End Date/Time: 23/04/2025 04:00 SAST
Maintenance Window: 4 hours
Impact Duration: 2 hours
Expected Impact: High

Impact:
During the maintenance, users will be unable to make or receive calls.

For more information on this maintenance, please contact support via email: soc@rsaweb.net

We apologize for any inconvenience this may cause.

Warm Regards,
RSAWEB NOC

Dear RSAWEB Customer,

RSAWEB Engineers will be performing emergency maintenance with our NLD infrastructure provider to improve the resilience and capacity of the network.

Please see change information below:

Maintenance Notice Summary:
Planned Start Date/Time: 18/04/2025 03:00 SAST
Planned End date/Time: 18/04/2025 05:00 SAST
Maintenance Window: 2 hour(s)
Expected Impact: None
Affected services: CPT <> JHB NLD Services

Impact:
Customers can expect no impact to services during this maintenance window due to redundant services in place. Should any issues arise from this maintenance, engineers are on standby to attend.

Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

Regards,
RSAWEB NOC
Network Operations Centre

Dear RSAWEB Customer,

RSAWEB Engineers will be conducting proactive, routine maintenance on the backup power system at the RSAWEB Data Centre. Routine testing of the data centre backup power system ensures it is operating at optimal performance, in light of the ongoing Eskom loadshedding, and the fragile state of the national power grid.

A simulated power grid failure will be initiated to test seamless transfer to backup power, followed by load and failover testing of each of the backup generators.

There is no impact to services expected as the power load can be diverted back to grid power at any time.

Maintenance Window: Date: 17 April 2025 Time: 11:30 AM - 13:30 PM

If you require any information regarding this maintenance please reach out to our support teams via 087 470 0500 or soc@rsaweb.net.

Regards,
RSAWEB Enterprise SOC Team

Dear RSAWEB Customer,

Fibre technicians will be performing non-service impacting maintenance on a core fibre optic patch panel. Due to the nature of the work, we are notifying customers of potential brief service disruptions during the change window on 27 March in our Cape Town POP in Teraco Rondebosch.

Please see change information below:

Maintenance Notice Summary:
Planned Start Date/Time: 27/03/2025 03:00 SAST
Planned End date/Time: 27/03/2025 05:00 SAST
Maintenance Window: 2 hour(s)
Expected Impact: Medium

Impact:
Customers may experience brief periods of intermittent connectivity during the maintenance window

Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

Regards,
RSAWEB NOC
Network Operations Centre

Dear RSAWEB Customer,

RSAWEB will be performing routine testing of the fire detection and suppression systems at the RSAWEB Data Centre.

Please see change information below.

Maintenance Notice Summary:
Planned Start Date/Time: 25 /03/2025 08:00 SAST
Planned End date/Time: 25/03/2025 17:00 SAST
Maintenance Window: 9 hour(s)
Expected Impact: None
Affected services: None

Impact:
This maintenance will be non-disruptive, customers can expect no impact from these changes.

Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

Regards,
RSAWEB NOC
Network Operations Centre

Dear RSAWEB Customer,

RSAWEB Engineers will be conducting proactive, routine maintenance on the backup power system at the RSAWEB Data Centre. Routine testing of the data centre backup power system ensures it is operating at optimal performance, in light of the ongoing Eskom loadshedding, and the fragile state of the national power grid.

A simulated power grid failure will be initiated to test seamless transfer to backup power, followed by load and failover testing of each of the backup generators.

There is no impact to services expected as the power load can be diverted back to grid power at any time.

Maintenance Window: Date: 20 March 2025 Time: 11h30 AM - 13:30 PM

If you require any information regarding this maintenance please reach out to our support teams via 087 470 0500 or soc@rsaweb.net.

Regards,
RSAWEB Enterprise SOC Team

Dear RSAWEB Customer,

RSAWEB Engineers will be conducting maintenance on Vumatel FTTx Services in JHB.

Please see change information below:

Maintenance Notice Summary:
Planned Start Date/Time: 20/03/2025 02:00 SAST
Planned End date/Time: 20/03/2025 05:00 SAST
Maintenance Window: 3 hour(s)
Expected Impact: Medium
Affected services: Vumatel FTTx Services in JHB

Impact:
Customers may experience a brief interruption in connectivity while maintenance is underway.

Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

Regards,
RSAWEB NOC
Network Operations Centre

Dear RSAWEB Customer,

RSAWEB Engineers will be performing scheduled APN maintenance to increase capacity and improve the resilience of the network.

Please see change information below:

Maintenance Notice Summary:
Planned Start Date/Time: 25/02/2025 19:00 SAST
Planned End date/Time: 25/02/2025 21:00 SAST
Maintenance Window: 2 hour(s)
Expected Impact: None
Affected services: rsaweb.mobi; ws.fast.fwa; ws.rsaweb.fwa

Impact:

Customers can expect no impact from this maintenance. Each region will be cutover separately so traffic will fail over to the remaining region while maintenance is underway. Engineers are on standby to attend to any issues that may arise during the maintenance window.

Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

Regards,
RSAWEB NOC
Network Operations Centre

Dear RSAWEB Customer,

Vodacom Engineers will be performing emergency maintenance on their network, which may impact connectivity on your APN services. 

Please see change information below.

Change Information:

Planned Start Date/Time: 23/02/2025 23:00 SAST

Planned End date/Time: 24/02/2025 05:00 SAST

Maintenance Window: 6 Hours  

Expected Impact: Medium

Impact:
Customers using Vodacom mobile data SIM cards may experience intermittent or no connectivity during the maintenance window.
 

If you have any queries regarding this maintenance, please reach out to us via soc@rsaweb.net or call 087 470 0500 for further information.

Regards,

RSAWEB SOC

Dear RSAWEB Customer,

RSAWEB Engineers will be conducting proactive, routine maintenance on the backup power system at the RSAWEB Data Centre. Routine testing of the data centre backup power system ensures it is operating at optimal performance.

A simulated power grid failure will be initiated to test seamless transfer to backup power, followed by load and failover testing of each of the backup generators.

There is no impact to services expected as the power load can be diverted back to grid power at any time.

Maintenance Window: Date: 21/02/2025 Time: 10:00 AM - 12:30 PM

If you require any information regarding this maintenance please reach out to our support teams via 087 470 0500 or soc@rsaweb.net.

Regards,
RSAWEB Enterprise SOC Team

Dear RSAWEB Customer,

Fibre technicians will be performing maintenance on a Core fibre optic patch panel. Due to the nature of the work, we are notifying customers of potential brief service disruptions during the three separate change windows between 18 and 21 February 2025 at our JHB POP in Teraco Isando.

Please see the change window 1 information below:

Change Information

Planned Start Date/Time: 20/02/2025 23:59 SAST

Planned End date/Time: 21/02/2025 07:00 SAST

Maintenance Window: 7 Hours

Expected Impact: Low to Medium

Impact:

Customers may experience brief periods of intermittent connectivity during the maintenance window

If you have any queries regarding this maintenance, please reach out to us via support@rsaweb.net or call 087 470 0000 for further information.

Regards,
RSAWEB NOC