RSAWEB Services - Notice history

All systems operational

Notice history

Jan 2025

Scheduled Maintenance| JHB Commissioner Node | 23 January 2025
Scheduled for January 23, 2025 at 7:00 PM – January 24, 2025 at 5:00 AM about 10 hours
  • Planned
    January 23, 2025 at 7:00 PM
    Planned
    January 23, 2025 at 7:00 PM

    Dear RSAWEB Customer,

    Our partner providers Engineers will be conducting scheduled maintenance at the Commissioner Node in JHB.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 23/01/2025 21:00 SAST
    Planned End date/Time: 24/01/2025 07:00 SAST
    Maintenance Window: 10 Hr
    Expected Impact: Medium

    Impact:
    Customers can expect intermittent to no connectivity during the maintenance window.


    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.


    Regards,
    RSAWEB NOC
    Network Operations Centre

Node Outage : Avalon | 14 January 2025
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    We are observing services for Avalon Node has restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Monitoring
    Monitoring

    Dear RSAWEB Customer,

    We are observing services for the Avalon Node have restored at the moment.

    Engineers are monitoring for stability.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting services at the Avalon node.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

Node Outage : Avalon | 10 January 2025
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    We are observing services for Avalon NODE have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Monitoring
    Monitoring

    Dear RSAWEB Customer,

    We are observing services for Avalon Node to be restored at the moment.

    Engineers are monitoring for stability.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Update
    Update

    Dear RSAWEB Customer,

    Due to site access restrictions, the fault has been deferred.

    Kindly await further updates in the morning

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting services at the Avalon node.

    Technicians have been dispatched to investigate and the issue has been raised with our partner provider.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

Data Centre Backup Power System Load Test | 10 January 2025
  • Completed
    January 10, 2025 at 11:30 AM
    Completed
    January 10, 2025 at 11:30 AM
    Maintenance has completed successfully
  • In progress
    January 10, 2025 at 9:30 AM
    In progress
    January 10, 2025 at 9:30 AM
    Maintenance is now in progress
  • Planned
    January 10, 2025 at 9:30 AM
    Planned
    January 10, 2025 at 9:30 AM

    Dear RSAWEB Customer,

    RSAWEB Engineers will be conducting proactive, routine maintenance on the backup power system at the RSAWEB Data Centre. Routine testing of the data centre backup power system ensures it is operating at optimal performance, in light of the ongoing Eskom loadshedding, and the fragile state of the national power grid.

    A simulated power grid failure will be initiated to test seamless transfer to backup power, followed by load and failover testing of each of the backup generators.


    There is no impact to services expected as the power load can be diverted back to grid power at any time.

    Maintenance Window: Date: [10 January 2025] Time: 11:30 AM - 13:30 PM

    If you require any information regarding this maintenance please reach out to our support teams via 087 470 0500 or soc@rsaweb.net.

    Regards,
    RSAWEB Enterprise SOC Team

Frogfoot | Emergency Maintenance; Hardware Replacement | 8 January 2025
  • Completed
    January 09, 2025 at 5:00 AM
    Completed
    January 09, 2025 at 5:00 AM
    Maintenance has completed successfully
  • In progress
    January 08, 2025 at 9:00 PM
    In progress
    January 08, 2025 at 9:00 PM
    Maintenance is now in progress
  • Planned
    January 08, 2025 at 9:00 PM
    Planned
    January 08, 2025 at 9:00 PM

    Dear RSAWEB Customer,

     

    Frogfoot engineers will be conducting emergency maintenance to replace faulty hardware.

     

    Please see the change information below:

     

    Maintenance Notice Summary:
    Planned Start Date/Time: 08/01/2025 23:00:00 SAST
    Planned End date/Time: 09/01/2025 07:00:00 SAST
    Maintenance Window: 8 hour(s) 
    Expected Impact: Medium 
    Affected services: Frogfoot FTTx Services

     

     

    Impact:
    Intermittent to no internet connection is anticipated during this window period for all subscribers within the Table View area.

     

    Regards,
    RSAWEB NOC
    Network Operations Centre

     

Dec 2024

RSAWEB Notice | JHB Commissioner Node Down | 24 December 2024
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    We are observing services for Commissioner Node have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Identified
    Identified

    Dear RSAWEB Customer,

    The site is down due to an electrical cable break. ETR is currently unknown.

    Further updates to be provided as they are made available.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    Technicians are scheduled to investigate the potential fibre break at site. ETA 10:00

    No ETR is available as yet.

    Kindly await further updates at 11:00

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Identified
    Identified

    Dear RSAWEB Customer,

    Investigations identified a possible fibre break, We have escalated the fault to our Providers whom will investigate. Further updates to follow tomorrow morning 25 December at 08:00 AM

    Further updates to follow.

    Regards,

    RSAWEB NOC

  • Update
    Update

    Dear RSAWEB Customer,

    Partner provider engineers have been dispatched to investigate further onsite.

    Further updates to follow.

    Regards,

    RSAWEB NOC

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We are observing an outage affecting customers in the Commissioner Node.

    Engineers are busy investigating.

    Further updates to follow.

    Regards,

    RSAWEB NOC

Service Disruption : RSAWEB FrogFoot FTTx JHB | 22 December 2024
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    We are observing all services are stable and anticipate no further service disruptions

    Regards,

    RSAWEB NOC

  • Monitoring
    Monitoring

    Dear RSAWEB Customer,

     

    We have observed FrogFoot FTTx services has restored.

     

    Engineers are monitoring for stability.

     

     

    Regards,
    RSAWEB NOC

  • Identified
    Identified

    Dear RSAWEB Customer,

     

    Our Partner Provider Engineers continues to investigate the issue affecting RSAWEB FTTx FrogFoot services.

    Further updates to follow

     

    Regards,

    RSAWEB NOC

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    Engineers observing an issue affecting RSAWEB FTTx FrogFoot services in JHB.

     

    Affected customers may experience disrupted or no internet connectivity.

     

    Engineers are currently investigating.

     

    Kindly await further updates.

     

    Regards,

    RSAWEB NOC

RSAWEB Notice | Rivonia, Pineslopes, Sunninghill Bryanston | 21 December
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    We are observing services for Rivonia, Pineslopes, Sunninghill & Bryanston have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Identified
    Identified

    Dear RSAWEB Customer,

    We are observing services for Rivonia, Pineslopes, Sunninghill & Bryanston restored at the moment.

    Engineers are monitoring for stability.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting services at the Rivonia, Pineslopes, Sunninghill & Bryanston node.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

Service Disruption : RSAWEB FrogFoot FTTx CPT | 20 December 2024
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    We are observing all services are stable and anticipate no further service disruptions

    Regards,

    RSAWEB NOC

  • Update
    Update

    Dear RSAWEB Customer,

    Our partner providers engineers continue to work on restoring affected customers services

    We do not have an ETR at this time.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

  • Update
    Update

    Dear RSAWEB Customer,

    Our partner provider has identified a fibre break affecting certain frogfoot FTTX services

    We do not have an ETR at this time.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

  • Update
    Update

    Dear RSAWEB Customer,

    Our partner provider continues to investigate the issue affecting certain FTTX services.

    Further updates to follow

    Regards,

    RSAWEB NOC

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    Engineers observing an issue affecting certain RSAWEB FTTx FrogFoot services in CPT.

     

    Affected customers may experience disrupted or no internet connectivity.

     

    Engineers are currently investigating.

     

    Kindly await further updates.

     

    Regards,

    RSAWEB NOC

RSAWEB Notice | Rivonia, Pineslopes, Sunninghill Bryanston | 18 December
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    We are observing services for Rivonia, Pineslopes, Sunninghill & Bryanston have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Monitoring
    Monitoring

    Dear RSAWEB Customer,

    We are observing services for Rivonia, Pineslopes, Sunninghill & Bryanston restored at the moment.

    Engineers are monitoring for stability.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting services at the Rivonia, Pineslopes, Sunninghill & Bryanston node.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

Nov 2024

Data Centre Backup Power System Load Test | 29 November 2024
  • Completed
    November 29, 2024 at 11:30 AM
    Completed
    November 29, 2024 at 11:30 AM
    Maintenance has completed successfully
  • In progress
    November 29, 2024 at 9:30 AM
    In progress
    November 29, 2024 at 9:30 AM
    Maintenance is now in progress
  • Planned
    November 29, 2024 at 9:30 AM
    Planned
    November 29, 2024 at 9:30 AM

    Dear RSAWEB Customer,

    RSAWEB Engineers will be conducting proactive, routine maintenance on the backup power system at the RSAWEB Data Centre. Routine testing of the data centre backup power system ensures it is operating at optimal performance.

    A simulated power grid failure will be initiated to test seamless transfer to backup power, followed by load and failover testing of each of the backup generators.


    There is no impact to services expected as the power load can be diverted back to grid power at any time.

    Maintenance Window: Date: 29 November 2024 Time: 11:30AM - 13:30 PM

    If you require any information regarding this maintenance please reach out to our support teams via 087 470 0500 or soc@rsaweb.net.

    Regards,
    RSAWEB Enterprise SOC Team

RSAWEB Notice | JHB Multiflora Node Down | 26 November 2024
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    We are observing services for Multiflora Aggregation Node have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Monitoring
    Monitoring

    Dear RSAWEB Customer,

    We are observing services for Multiflora Aggregation Node restored at the moment.

    Engineers are monitoring for stability.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Identified
    Identified

    Dear RSAWEB Customer,

    Our partner provider's technicians are currently localizing a break in the fibre.

    Further updates to follow.

    Regards,

    RSAWEB NOC

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We are observing an outage affecting customers in the Multiflora Node.

    Engineers are busy investigating.

    Further updates to follow.

    Regards,

    RSAWEB NOC

Service Disruption: Sunninghill | 20 November 2024
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    We are observing services for Sunninghill Node have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Monitoring
    Monitoring

    Dear RSAWEB Customer,

    We are observing services for Sunninghill Node restored at the moment.

    Engineers are monitoring for stability.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Update
    Update

    Dear RSAWEB Customer,

     

    Our partner provider is arranging for technicians to be dispatched to site.

    We have not yet been provided with an ETA/ETR.

     

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting services in Sunninghill

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

Electrical Maintenance | Westlake Lifestyle Centre | 20 November 2024
  • In progress
    November 20, 2024 at 8:00 AM
    In progress
    November 20, 2024 at 8:00 AM
    Maintenance is now in progress
  • Completed
    November 20, 2024 at 7:30 AM
    Completed
    November 20, 2024 at 7:30 AM

    Dear RSAWEB Customer,

    Property Management at Westlake Lifestyle Centre has scheduled electrical maintenance resulting in a power disruption at the Westlake Lifestyle Centre. RSAWEB Customers will not be impacted due to the redundant back up power supply systems in place, however kindly note services are at risk.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 20/11/2024 10:00 SAST
    Planned End date/Time: 20/11/2024 11:30 SAST
    Maintenance Window: 1 hour(s) 30 Minutes
    Expected Impact: Low
    Affected services:

    Impact:
    No customer impact expected.

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

Outage : Merchandise, Commissioner, Multiflora | 19 November 2024
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    We are observing services for Merchandise, Commissioner, and Multiflora nodes have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Monitoring
    Monitoring

    Dear RSAWEB Customer,

    We are observing services at the Merchandise, Commissioner, and Multiflora nodes have restored at the moment.

    Engineers are monitoring for stability.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting services at the Merchandise, Commissioner, & Multiflora nodes in Johannesburg.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

Nov 2024 to Jan 2025

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