RSAWEB Services - Notice history

Other Regions experiencing major outage

Notice history

Dec 2025

Service Migration : Octotel Cape Gate | 11 December 2025
Scheduled for December 11, 2025 at 2:00 AM – 3:00 AM about 1 hour
  • Planned
    December 11, 2025 at 2:00 AM
    Planned
    December 11, 2025 at 2:00 AM

    Dear RSAWEB Customer,

    RSAWEB engineers will be conducting scheduled maintenance to migrate certain Octotel customers to different hardware as we add further capacity and improve the resilience of the RSAWEB network.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 11/12/2025 04:00 SAST
    Planned End date/Time: 11/12/2025 05:00 SAST
    Maintenance Window: 1 hour(s)
    Expected Impact: High
    Affected Services:

    • Octotel Cape Gate

    Impact:
    Certain customers on the above nodes can expect intermittent to no connectivity for the duration of the maintenance window

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

Service Migration : Octotel Wellington, George, Kleinbrak | 10 December 2025
Scheduled for December 10, 2025 at 1:00 AM – 3:00 AM about 2 hours
  • Planned
    December 10, 2025 at 1:00 AM
    Planned
    December 10, 2025 at 1:00 AM

    Dear RSAWEB Customer,

    RSAWEB engineers will be conducting scheduled maintenance to migrate certain Octotel customers to different hardware as we add further capacity and improve the resilience of the RSAWEB network.

    Maintenance Notice Summary:
    Planned Start Date/Time: 10/12/2025 03:00 SAST
    Planned End date/Time: 10/12/2025 05:00 SAST
    Maintenance Window: 2 hour(s)
    Expected Impact: High
    Affected Services:

    • Octotel Wellington

    • Octotel George

    • Octotel Kleinbrak

    Impact:
    Certain customers on the above nodes can expect intermittent to no connectivity for the duration of the maintenance window

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

Service Migration : Octotel Strand | 9 December 2025
Scheduled for December 09, 2025 at 2:00 AM – 3:00 AM about 1 hour
  • Planned
    December 09, 2025 at 2:00 AM
    Planned
    December 09, 2025 at 2:00 AM

    Dear RSAWEB Customer,

    RSAWEB engineers will be conducting scheduled maintenance to migrate certain Octotel customers to different hardware as we add further capacity and improve the resilience of the RSAWEB network. Note this maintenance will be taking place over multiple days

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 09/12/2025 04:00 SAST
    Planned End date/Time: 09/12/2025 05:00 SAST
    Maintenance Window: 1 hour(s)
    Expected Impact: High
    Affected Services:

    • Octotel Strand

    Impact:
    Certain customers on the above nodes can expect intermittent to no connectivity for the duration of the maintenance window

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

Scheduled Power Interruption : RSAWEB Data Centre | 8 December 2025
Scheduled for December 08, 2025 at 3:00 PM – December 09, 2025 at 6:00 AM about 15 hours
  • Planned
    December 08, 2025 at 3:00 PM
    Planned
    December 08, 2025 at 3:00 PM

    Dear RSAWEB Customer,

    The City of Cape Town is conducting planned power interruption on Monday 8 December, 2025 at 17:00 to 08:00 on Tuesday 9 December 2025 affecting the RSAWEB Data Centre at The Terraces in Bree Street.

    Maintenance Window:
    Date: 8 December 2025 | 08/12/2025 to 9 December 2025 | 09/12/2025
    Time: 17:00 - 07:00

    Duration: 15 hour(s)

    Impact: None

    No impact to services is expected due to redundant power solutions in place. Engineers are on standby should any issues arise during this period

    Customers who have questions about the planned maintenance can contact our SOC support team at soc@rsaweb.net or by calling 087 470 0500.

    Regards,
    RSAWEB Enterprise SOC Team

Node Outage : Spencer, Woodstock, Goodwood, Pinelands, Biscuit Mill, Old Castle | 5 December 2025
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    We are observing services for Spencer, Woodstock, Goodwood, Pinelands, Biscuit Mill, Old Castle nodes have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Monitoring
    Monitoring

    Dear RSAWEB Customer,

    We are observing services for Spencer, Woodstock, Goodwood, Pinelands, Biscuit Mill, Old Castle nodes restored at the moment.

    Engineers are monitoring for stability.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Update
    Update

    Dear RSAWEB Customer,

    Technicians continue to work diligently in efforts to restore services damaged by civil works. Repairs remain on track for the provided ETR.

    Kindly note services remain at risk while technicians work on permanent repairs.

    ETR: ~2 hours

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Update
    Update

    Dear RSAWEB Customer,

    Technicians continue to work diligently in efforts to restore services damaged by civil works. Repairs are on track for the provided ETR.

    Kindly note services remain at risk while technicians work on permanent repairs.

    ETR: ~3 hours

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Update
    Update

    Dear RSAWEB Customer,

    Technicians continue to work diligently in efforts to restore services damaged by civil works.

    Kindly note services remain at risk while technicians work on permanent repairs.

    ETR: ~4 hours

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Update
    Update

    Dear RSAWEB Customer,

    We are observing a majority of affected customers have restored whilst certain customers in Woodstock, Salt River, and CBD remain affected.

    Technicians continue to work diligently in efforts to restore infrastructure damaged by civil works.

    Kindly note services remain at risk while technicians work on permanent repairs.

    Amended ETR: ~5 hours

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Update
    Update

    Dear RSAWEB Customer,

    We are observing a majority of affected customers have restored whilst certain customers in Woodstock, Salt River, and CBD remain affected.

    Technicians have been working diligently throughout the night in efforts to repair the extensive damage caused to infrastructure by civil work taking place and continue to work to restore services fully.

    Kindly note services remain at risk while technicians work on permanent repairs.

    ETR: ~5 hours

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Update
    Update

    Dear RSAWEB Customer,

    Technicians were unsuccessful in localising the fault. The team is currently en route to float a new cable.

    No ETA/R is available as yet

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Update
    Update

    Dear RSAWEB Customer,

    Technicians are experiencing difficulties with localising the fault however efforts are ongoing.

    No ETR is available as yet

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Update
    Update

    Dear RSAWEB Customer,

    Technicians continue to work on localising the fault.

    No ETR is available as yet

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Update
    Update

    Dear RSAWEB Customer,

    Technicians are currently localising the fault.

    No ETR is available as yet

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Identified
    Identified

    Dear RSAWEB Customer,

    Technicians have identified a disconnect ~5.6km from site and are en route to localise.

    No ETR is available as yet

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting services at the Spencer, Old Castle, Pinelands, Woodstock Exchange, and Biscuit Mill nodes.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

Nov 2025

Data Centre Backup Power System Load Test | 28 November 2025
  • Completed
    November 28, 2025 at 9:00 AM
    Completed
    November 28, 2025 at 9:00 AM
    Maintenance has completed successfully
  • In progress
    November 28, 2025 at 7:00 AM
    In progress
    November 28, 2025 at 7:00 AM
    Maintenance is now in progress
  • Planned
    November 28, 2025 at 7:00 AM
    Planned
    November 28, 2025 at 7:00 AM

    Dear RSAWEB Customer,

    RSAWEB Engineers will be conducting proactive, routine maintenance on the backup power system at the RSAWEB Data Centre. Routine testing of the data centre backup power system ensures it is operating at optimal performance, in light of the ongoing Eskom loadshedding, and the fragile state of the national power grid.

    A simulated power grid failure will be initiated to test seamless transfer to backup power, followed by load and failover testing of each of the backup generators.


    There is no impact to services expected as the power load can be diverted back to grid power at any time.

    Maintenance Window:

    Date: [28 November 2025]

    Time: 09:00AM - 11:00AM

    Duration: 2 hours

    If you require any information regarding this maintenance please reach out to our support teams via 087 470 0500 or soc@rsaweb.net.

    Regards,
    RSAWEB Enterprise SOC Team

Emergency Maintenance : KZN | 22 November 2025
  • Completed
    November 22, 2025 at 3:00 AM
    Completed
    November 22, 2025 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    November 22, 2025 at 2:00 AM
    In progress
    November 22, 2025 at 2:00 AM
    Maintenance is now in progress
  • Planned
    November 22, 2025 at 2:00 AM
    Planned
    November 22, 2025 at 2:00 AM

    Dear RSAWEB Customer,

    RSAWEB Engineers will be performing emergency maintenance at Teraco DB1 to increase capacity and improve the resilience of the network in the KZN region.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 22/11/2025 04:00 SAST
    Planned End date/Time: 22/11/2025 05:00 SAST
    Maintenance Window: 1 hour(s)
    Expected Impact: High
    Affected services: All KZN Connectivity Services

    Impact:
    Customers can expect intermittent to no connectivity for the duration of the maintenance window.

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

Scheduled Infrastructure Maintenance: Reflex Node | 21 November 2025
  • Completed
    November 21, 2025 at 4:00 AM
    Completed
    November 21, 2025 at 4:00 AM
    Maintenance has completed successfully
  • In progress
    November 21, 2025 at 1:30 AM
    In progress
    November 21, 2025 at 1:30 AM
    Maintenance is now in progress
  • Planned
    November 21, 2025 at 1:30 AM
    Planned
    November 21, 2025 at 1:30 AM

    Dear RSAWEB Customer,

     

    RSAWEB engineers will be performing scheduled maintenance on our infrastructure on the 21 November 2025 at our Reflex Node.

     

    This maintenance is part of our ongoing efforts to enhance the resilience and performance of our network services.

     

    Please see change information below:

     

    Maintenance Notice Summary:

    Planned Start Date/Time

    21/11/2025 03:30 SAST

    Planned End date/Time

    21/11/2025 06:00 SAST

    Maintenance Window

    2 Hours 30 Minutes

    Expected Impact

    Medium

     

    Affected Nodes & Services:

     

    ·         Reflex Node

    ·         Multiflora Node

    ·         Merchadise Node

    ·         Bram Node

    ·         Commissioner Node

    ·         Pineslopes Node

    ·         Sunninghill Node

    ·         Bryanston Node

    ·         Rivonia Node

    ·         Midrand Node

     

    Impact:

    Due to the nature of the maintenance, this will be service-impacting, and brief interruptions to connectivity may occur during the maintenance window. All efforts will be made to minimize disruption, and services will be closely monitored throughout.

     

    Our support teams are available on 087 470 0500 or socrsaweb.net for RSAWEB Business customers.

     

    Regards,

    RSAWEB NOC  
    Network Operations Centre

    Phone: 087 470 0500 
    rsaweb.co.za 

     

     

     

     

     

     

     

     

RSAWEB Network Notice | Scheduled Vendor Maintenance : Intercare Node | 20 November 2025
  • Completed
    November 21, 2025 at 5:00 AM
    Completed
    November 21, 2025 at 5:00 AM
    Maintenance has completed successfully
  • In progress
    November 20, 2025 at 9:00 PM
    In progress
    November 20, 2025 at 9:00 PM
    Maintenance is now in progress
  • Planned
    November 20, 2025 at 9:00 PM
    Planned
    November 20, 2025 at 9:00 PM

    Dear RSAWEB Customer,

     

    RSAWEB’s partner provider will be performing scheduled maintenance to increase capacity and improve the resilience of the network.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 20/11/2025 23:00 SAST
    Planned End date/Time: 21/11/2025 07:00 SAST
    Maintenance Window: 8 hour(s)
    Expected Impact: Medium
    Affected Nodes: Intercare

    Impact:
    Customers can expect intermittent to no connectivity for the duration of the maintenance window.

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

Schedule Partner Provider Maintenance | Vodacom APN | 20 November 2025
  • Completed
    November 21, 2025 at 2:00 AM
    Completed
    November 21, 2025 at 2:00 AM
    Maintenance has completed successfully
  • In progress
    November 20, 2025 at 9:00 PM
    In progress
    November 20, 2025 at 9:00 PM
    Maintenance is now in progress
  • Planned
    November 20, 2025 at 9:00 PM
    Planned
    November 20, 2025 at 9:00 PM

    Dear RSAWEB Customer,

    RSAWEB's partner provider, Vodacom, will be conducting scheduled maintenance to improve the resilience of the network.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 20/11/2025 23:00 SAST
    Planned End date/Time: 21/11/2025 04:00 SAST
    Maintenance Window: 5 hour(s)
    Expected Impact: Medium
    Affected services: Vodacom Mobile APN

    Impact:
    Customers may experience intermittent to no connectivity for the duration of the maintenance window.

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

Oct 2025

Data Centre Backup Power System Load Test | 31 October 2025
  • Completed
    October 31, 2025 at 9:00 AM
    Completed
    October 31, 2025 at 9:00 AM
    Maintenance has completed successfully
  • In progress
    October 31, 2025 at 7:00 AM
    In progress
    October 31, 2025 at 7:00 AM
    Maintenance is now in progress
  • Planned
    October 31, 2025 at 7:00 AM
    Planned
    October 31, 2025 at 7:00 AM

    Dear RSAWEB Customer,

    RSAWEB Engineers will be conducting proactive, routine maintenance on the backup power system at the RSAWEB Data Centre. Routine testing of the data centre backup power system ensures it is operating at optimal performance, in light of the ongoing Eskom loadshedding, and the fragile state of the national power grid.

    A simulated power grid failure will be initiated to test seamless transfer to backup power, followed by load and failover testing of each of the backup generators.


    There is no impact to services expected as the power load can be diverted back to grid power at any time.

    Maintenance Window:

    Date: 31 October 2025

    Time: 09:00AM - 11:00AM

    Duration: 2 hours

    If you require any information regarding this maintenance please reach out to our support teams via 087 470 0500 or soc@rsaweb.net.

    Regards,
    RSAWEB Enterprise SOC Team

Scheduled Infrastructure Maintenance : JHB | 31 October 2025
  • Completed
    October 31, 2025 at 4:00 AM
    Completed
    October 31, 2025 at 4:00 AM
    Maintenance has completed successfully
  • In progress
    October 31, 2025 at 2:00 AM
    In progress
    October 31, 2025 at 2:00 AM
    Maintenance is now in progress
  • Planned
    October 31, 2025 at 2:00 AM
    Planned
    October 31, 2025 at 2:00 AM

    Dear RSAWEB Customer,

    RSAWEB engineers will be performing scheduled maintenance on our infrastructure at our JHB POP in IS/NTT Parklands.

     

    This maintenance is part of our ongoing efforts to enhance the resilience and performance of our network services.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 31/10/2025 04:00 SAST
    Planned End date/Time: 31/10/2025 06:00 SAST
    Maintenance Window: 2 hour(s)
    Expected Impact: High
    Affected Nodes:

    • Multiflora

    • Bram

    • Commissioner

    • Pineslopes

    • Sunninghill

    • Westbury

    • Bryanston

    • JHB Fairlands

    • Rivonia

    • Midrand

    Impact:
    Due to the nature of the maintenance, this will be service-impacting, and brief interruptions to connectivity may occur during the maintenance window. All efforts will be made to minimize disruption, and services will be closely monitored throughout.

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

Pro-Active Maintenance: Parklands | 30 October 2025
  • Completed
    October 30, 2025 at 3:00 AM
    Completed
    October 30, 2025 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    October 30, 2025 at 2:00 AM
    In progress
    October 30, 2025 at 2:00 AM

    Maintenance in progress.

  • Planned
    October 30, 2025 at 2:00 AM
    Planned
    October 30, 2025 at 2:00 AM

    Dear RSAWEB Customer,

    RSAWEB Engineers will be performing routine maintenance to at the Parklands Aggregation node to increase capacity and improve the resilience of the network.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 30/10/2025 04:00 SAST
    Planned End date/Time: 30/10/2025 05:00 SAST
    Maintenance Window: 1 hour(s)
    Expected Impact: None
    Affected services: DIA & MPLS Services Out of Parklands Aggregation Node

    Impact:
    Customers can expect no impact from the change. Engineers are on standby should any issues arise from this maintenance

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

Service Disruption: Ported VOIP Numbers | 24 October 2025
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    We are observing ported VOIP services have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Monitoring
    Monitoring

    Dear RSAWEB Customer,

    We are observing services have restored.

    Engineers are monitoring for stability.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Identified
    Identified

    Dear RSAWEB Customer,

    We are observing an issue affecting ported numbers. This is due to an issue currently being experienced by our upstream provider

    RSAWEB Engineers are working with the upstream provider to resolve the issue.

    Dialing in or out via ported numbers may be intermittent or unavailable until resolved.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

Node Outage : Victoria Junction | 22 October 2025
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    We are observing services for certain customers on the Victoria Junction access node have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Monitoring
    Monitoring

    Dear RSAWEB Customer,

    We are observing services for certain customers on the Victoria Junction access node have restored at the moment.

    Engineers are monitoring for stability.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Update
    Update

    Dear RSAWEB Customer,

    Technicians are en route to site. No ETA is available as yet

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting certain services at the Victoria node.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

Oct 2025 to Dec 2025

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