RSAWEB Services - Notice history

Gauteng Connectivity Services experiencing partial outage

Notice history

Feb 2025

Scheduled Maintenance - Day 3 | Core Fibre Optic Patch Panel Maintenance - JHB | 20 February
Scheduled for February 20, 2025 at 9:59 PM – February 21, 2025 at 5:00 AM about 7 hours
  • Planned
    February 20, 2025 at 9:59 PM
    Planned
    February 20, 2025 at 9:59 PM

    Dear RSAWEB Customer,

     

    Fibre technicians will be performing maintenance on a Core fibre optic patch panel. Due to the nature of the work, we are notifying customers of potential brief service disruptions during the three separate change windows between 18 and 21 February 2025 at our JHB POP in Teraco Isando.

     

    Please see the change window 1 information below:

      

    Change Information

    Planned Start Date/Time: 20/02/2025 23:59 SAST

    Planned End date/Time: 21/02/2025 07:00 SAST

    Maintenance Window: 7 Hours

    Expected Impact: Low to Medium

    Impact:

    Customers may experience brief periods of intermittent connectivity during the maintenance window

    If you have any queries regarding this maintenance, please reach out to us via support@rsaweb.net or call 087 470 0000 for further information.

     

    Regards,
    RSAWEB NOC

Scheduled Maintenance - Day 2 | Core Fibre Optic Patch Panel Maintenance - JHB | 19 February
Scheduled for February 19, 2025 at 9:59 PM – February 20, 2025 at 5:00 AM about 7 hours
  • Planned
    February 19, 2025 at 9:59 PM
    Planned
    February 19, 2025 at 9:59 PM

    Dear RSAWEB Customer,

     

    Fibre technicians will be performing maintenance on a Core fibre optic patch panel. Due to the nature of the work, we are notifying customers of potential brief service disruptions during the three separate change windows between 18 and 21 February 2025 at our JHB POP in Teraco Isando.

     

    Please see the change window 1 information below:

      

    Change Information

    Planned Start Date/Time: 19/02/2025 23:59 SAST

    Planned End date/Time: 20/02/2025 07:00 SAST

    Maintenance Window: 7 Hours

    Expected Impact: Low to Medium

    Impact:

    Customers may experience brief periods of intermittent connectivity during the maintenance window

    If you have any queries regarding this maintenance, please reach out to us via support@rsaweb.net or call 087 470 0000 for further information.

     

    Regards,
    RSAWEB NOC

Scheduled Maintenance - Day 1 | Core Fibre Optic Patch Panel Maintenance - JHB | 18 February
Scheduled for February 18, 2025 at 9:59 PM – February 19, 2025 at 5:00 AM about 7 hours
  • Planned
    February 18, 2025 at 9:59 PM
    Planned
    February 18, 2025 at 9:59 PM

    Dear RSAWEB Customer,

     

    Fibre technicians will be performing maintenance on a Core fibre optic patch panel. Due to the nature of the work, we are notifying customers of potential brief service disruptions during the three separate change windows between 18 and 21 February 2025 at our JHB POP in Teraco Isando.

     

    Please see the change window 1 information below:

      

    Change Information

    Planned Start Date/Time: 18/02/2025 23:59 SAST

    Planned End date/Time: 19/02/2025 07:00 SAST

    Maintenance Window: 7 Hours

    Expected Impact: Low to Medium

    Impact:

    Customers may experience brief periods of intermittent connectivity during the maintenance window

    If you have any queries regarding this maintenance, please reach out to us via support@rsaweb.net or call 087 470 0000 for further information.

     

    Regards,
    RSAWEB NOC

Scheduled Maintenance | NTT - V&A Waterfront | 12 February 2025
Scheduled for February 12, 2025 at 9:00 PM – February 13, 2025 at 1:00 AM about 4 hours
  • Planned
    February 12, 2025 at 9:00 PM
    Planned
    February 12, 2025 at 9:00 PM

    Dear RSAWEB Customer,

    Dimension Data (NTT) Engineers will be performing scheduled maintenance to upgrade their NNI at V&A Waterfront.

     

    Please see change information below:

    Change Information

    Planned Start Date/Time: 12/02/2025 23:00 SAST

    Planned End date/Time: 13/02/2025 03:00 SAST

    Maintenance Window: 4 Hours  

    Expected Impact: High 

     

    Impact:

    Customers can expect limited to no connectivity during the maintenance window.

     

    If you have any queries regarding this maintenance, please reach out to us via soc@rsaweb.net or call 087 470 0500 for further information.

     

    Warm Regards,
    RSAWEB NOC

RSAWEB Network Notice | Routine Software Maintenance : JHB | 11 February 2025
Scheduled for February 11, 2025 at 1:00 AM – 3:00 AM about 2 hours
  • Planned
    February 11, 2025 at 1:00 AM
    Planned
    February 11, 2025 at 1:00 AM

    Dear RSAWEB Customer,

    RSAWEB Engineers will be performing routine software patching on a core device to improve the resilience of the network and ensure services continue to operate optimally.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 11/02/2025 03:00 SAST
    Planned End date/Time: 11/02/2025 05:00 SAST
    Maintenance Window: 2 hour(s)
    Expected Impact: Medium
    Affected Services:

    NLD: JHB<>CPT

    Parklands DC Services

    Impact:
    Customers can expect intermittent to no connectivity for up to 30 minutes during the maintenance window

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

Jan 2025

JHB Fairlands Node | 31 January 2025
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    We are observing services for Fairlands Node have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Monitoring
    Monitoring

    Dear RSAWEB Customer,

    We are observing services for Fairlands node restored at the moment.

    Engineers are monitoring for stability.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Update
    Update

    Dear RSAWEB Customer,

    Technicians are scheduled to attend first thing tomorrow morning to investigate further at site.

    No ETR is available as yet

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Update
    Update

    Dear RSAWEB Customer,

    Technicians have provided a revised ETA of 10:00 02/02/2025

    We are pushing for them to attend soonest.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Update
    Update

    Dear RSAWEB Customer,

    Technicians have been dispatched to site. ETA is 21:30

    No ETR is available as yet.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We are observing an outage affecting customers in the Fairlands node.

    Engineers are busy investigating.

    Further updates to follow.

    Regards,

    RSAWEB NOC

Node Outage : Commissioner | 31 January 2025
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    We are observing services for Commissioner Node have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Monitoring
    Monitoring

    Dear RSAWEB Customer,

    We are observing services for Commissioner node restored at the moment.

    Engineers are monitoring for stability.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting services at the Commissioner node.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

JHB Patching Maintenance | 29 January 2025
  • Completed
    January 29, 2025 at 5:00 AM
    Completed
    January 29, 2025 at 5:00 AM
    Maintenance has completed successfully
  • In progress
    January 29, 2025 at 2:00 AM
    In progress
    January 29, 2025 at 2:00 AM
    Maintenance is now in progress
  • Planned
    January 29, 2025 at 2:00 AM
    Planned
    January 29, 2025 at 2:00 AM

    Dear RSAWEB Customer,

    RSAWEB engineers will be conducting maintenance to improve the resilience of the network.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 29/01/2025 04:00 SAST
    Planned End date/Time: 29/01/2025 07:00 SAST
    Maintenance Window: 3 hour(s)
    Expected Impact: Low/None
    Affected Services: Connectivity

    Impact:
    Customers can expect no impact to services.

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

RSAWEB Notice | Rivonia, Pineslopes, Sunninghill Bryanston | 28 January 2025
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    We are observing services for Rivonia, Pineslops, Sunninghill, & Bryanston have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Monitoring
    Monitoring

    Dear RSAWEB Customer,

    We are observing services for Rivonia, Pineslops, Sunninghill, & Bryanston restored at the moment.

    Engineers are monitoring for stability.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Update
    Update

    Dear RSAWEB Customer,

    Our partner provider is currently investigating the issue affecting services at the Rivonia, Pineslops, Sunninghill, & Bryanston nodes.

    No ETR is available as yet.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting services at the Rivonia, Pineslopes, Sunninghill & Bryanston node.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

RSAWEB Notice: Degraded Service - JHB | 27 January 2025
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    We are observing services for JHB have remained stable.

    We anticipate no further service disruptions.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Monitoring
    Monitoring

    Dear RSAWEB Customer,

    Engineers observed an incident causing degraded performance for certain customers in JHB.
    Services have now restored.

    Engineers are monitoring for stability.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

Dec 2024

RSAWEB Notice | JHB Commissioner Node Down | 24 December 2024
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    We are observing services for Commissioner Node have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Identified
    Identified

    Dear RSAWEB Customer,

    The site is down due to an electrical cable break. ETR is currently unknown.

    Further updates to be provided as they are made available.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    Technicians are scheduled to investigate the potential fibre break at site. ETA 10:00

    No ETR is available as yet.

    Kindly await further updates at 11:00

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Identified
    Identified

    Dear RSAWEB Customer,

    Investigations identified a possible fibre break, We have escalated the fault to our Providers whom will investigate. Further updates to follow tomorrow morning 25 December at 08:00 AM

    Further updates to follow.

    Regards,

    RSAWEB NOC

  • Update
    Update

    Dear RSAWEB Customer,

    Partner provider engineers have been dispatched to investigate further onsite.

    Further updates to follow.

    Regards,

    RSAWEB NOC

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We are observing an outage affecting customers in the Commissioner Node.

    Engineers are busy investigating.

    Further updates to follow.

    Regards,

    RSAWEB NOC

RSAWEB Notice | Rivonia, Pineslopes, Sunninghill Bryanston | 21 December
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    We are observing services for Rivonia, Pineslopes, Sunninghill & Bryanston have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Identified
    Identified

    Dear RSAWEB Customer,

    We are observing services for Rivonia, Pineslopes, Sunninghill & Bryanston restored at the moment.

    Engineers are monitoring for stability.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting services at the Rivonia, Pineslopes, Sunninghill & Bryanston node.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

RSAWEB Notice | Rivonia, Pineslopes, Sunninghill Bryanston | 18 December
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    We are observing services for Rivonia, Pineslopes, Sunninghill & Bryanston have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Monitoring
    Monitoring

    Dear RSAWEB Customer,

    We are observing services for Rivonia, Pineslopes, Sunninghill & Bryanston restored at the moment.

    Engineers are monitoring for stability.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting services at the Rivonia, Pineslopes, Sunninghill & Bryanston node.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

Dec 2024 to Feb 2025

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