RSAWEB Services - Notice history

Dear RSAWEB Customer,

DFA Engineers will be performing scheduled route maintenance to increase capacity improve the resilience of the network.

Please see change information below:

Maintenance Notice Summary:
Planned Start Date/Time: 12/12/2024 21:00 SAST
Planned End date/Time: 13/12/2024 07:00 SAST
Maintenance Window: 10 hour(s)
Expected Impact: Medium
Affected Nodes: District Node

Impact:
Customers may experience intermittent to no connectivity for the duration of the maintenance window.

Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

Regards,
RSAWEB NOC
Network Operations Centre

Dear RSAWEB Customer,

RSAWEB engineers will be conducting routine maintenance in the RSAWEB Data Centre environment.

Please see change information below:

Maintenance Notice Summary:
Planned Start Date/Time: 11/12/2024 08:00 SAST
Planned End date/Time: 11/12/2024 16:00 SAST
Maintenance Window: 8 hour(s)
Expected Impact: None
Affected Services: RSAWEB Data Centre Environment

Impact:
Customers can expect no impact to services as this maintenance is not expected to affect any network or customer equipment.

Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

Regards,
RSAWEB NOC
Network Operations Centre

Dear RSAWEB Customer,

RSAWEB engineers will be conducting scheduled fibre maintenance at the Multiflora aggregation node to improve the resilience of the network.

Please see change information below:

Maintenance Notice Summary:
Planned Start Date/Time: 08/12/2024 21:00 SAST
Planned End date/Time: 09/12/2024 07:00 SAST
Maintenance Window: 10 hour(s)
Expected Impact: High
Affected Nodes: Multiflora

Impact:
Customers can expect intermittent to no connectivity for the duration of the maintenance window

Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

Regards,
RSAWEB NOC
Network Operations Centre

Dear RSAWEB Customer,

The City of Cape Town (COCT) will be performing electrical maintenance resulting in a power disruption to The Terraces building. RSAWEB Data Centre will not be impacted due to the redundant back up power supply systems in place.

Please see change information below.

Maintenance Notice Summary:

Planned Start Date/Time: 05/12/2024 23:50 SAST

Planned End date/Time: 06/12/2024 06:00 SAST

Maintenance Window: 6 hour(s)

Expected Impact: Low/None

Affected services: None

Impact:

Customers can expect no impact to services due to redundant power solutions in place.

Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

Regards,

RSAWEB NOC

Network Operations Centre

Dear RSAWEB Customer,

Openserve engineers will be conducting scheduled maintenance to improve the resilience of the network.

Please see change information below:

Maintenance Notice Summary:
Planned Start Date/Time: 04/12/2024 04:00 SAST
Planned End date/Time: 04/12/2024 05:00 SAST
Maintenance Window: 1 hour(s)
Expected Impact: Medium
Affected services: Openserve FTTx JHB and CPT

Impact:
Customers can expect intermittent to no connectivity for the duration of the change window.

Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

Regards,
RSAWEB NOC
Network Operations Centre

Dear RSAWEB Customer,

RSAWEB Engineers will be conducting proactive, routine maintenance on the backup power system at the RSAWEB Data Centre. Routine testing of the data centre backup power system ensures it is operating at optimal performance.

A simulated power grid failure will be initiated to test seamless transfer to backup power, followed by load and failover testing of each of the backup generators.

There is no impact to services expected as the power load can be diverted back to grid power at any time.

Maintenance Window: Date: 29 November 2024 Time: 11:30AM - 13:30 PM

If you require any information regarding this maintenance please reach out to our support teams via 087 470 0500 or soc@rsaweb.net.

Regards,
RSAWEB Enterprise SOC Team

Dear RSAWEB Customer,

Property Management at Westlake Lifestyle Centre has scheduled electrical maintenance resulting in a power disruption at the Westlake Lifestyle Centre. RSAWEB Customers will not be impacted due to the redundant back up power supply systems in place, however kindly note services are at risk.

Please see change information below:

Maintenance Notice Summary:
Planned Start Date/Time: 20/11/2024 10:00 SAST
Planned End date/Time: 20/11/2024 11:30 SAST
Maintenance Window: 1 hour(s) 30 Minutes
Expected Impact: Low
Affected services:

Impact:
No customer impact expected.

Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

Regards,
RSAWEB NOC
Network Operations Centre

Dear RSAWEB Customer,

RSAWEB is conducting proactive maintenance on the redundant backup power and HVAC systems at the RSAWEB Data Centre.

The service of these systems is non-disruptive, and no impact to customer services is expected.

Maintenance Window: 23 October 2024

Time: 08:00 - 17:00

Customers may contact the Service Operations Centre (SOC) on 087 470 0500 or soc@rsaweb.net for more information on the planned maintenance.

Dear RSAWEB Customer,

RSAWEB is conducting proactive maintenance on the redundant backup power and HVAC systems at the RSAWEB Data Centre.

The service of these systems is non-disruptive, and no impact to customer services is expected.

Maintenance Window: 22 October 2024

Time: 08:00 - 17:00

Customers may contact the Service Operations Centre (SOC) on 087 470 0500 or soc@rsaweb.net for more information on the planned maintenance.