RSAWEB Services - Notice history

Western Cape Connectivity Services experiencing major outage

Notice history

Sep 2024

Scheduled Maintenance: Mobile Data Services | 26 September 2024
Scheduled for September 26, 2024 at 8:00 PM – September 27, 2024 at 12:00 AM about 4 hours
  • Planned
    September 26, 2024 at 8:00 PM
    Planned
    September 26, 2024 at 8:00 PM

    Dear RSAWEB Customer, 

     

    RSAWEB engineers will be finalising routine maintenance between our Mobile subscriber platform and MTN to improve the availability of mobile services. Subscribers sims who are reconnecting during the maintenance period will experience delayed network access.

    Maintenance Notice Summary: 

    Planned Start Date/Time 26/09/2024 22:00 SAST 

    Planned End date/Time 27/09/2024 02:00 SAST 

    Maintenance Window 4 hours 

    Expected Impact Low

    Affected Services rsaweb.mobi

     

    Maintenance Notice Detail: Customers can expect no impact to existing connections however new connections will not be able to establish until the maintenance is completed.

     

Data Centre Routine Fire Detection Systems Maintenance | 25 September 2024
Scheduled for September 25, 2024 at 6:00 AM – 3:00 PM about 9 hours
  • Planned
    September 25, 2024 at 6:00 AM
    Planned
    September 25, 2024 at 6:00 AM

    Dear RSAWEB Customer,

    RSAWEB will be performing routine maintenance of the fire detection and suppression systems at the RSAWEB Data Centre.

    This maintenance will be non-disruptive and customers can expect no impact from these changes.

    Maintenance Window: Date: [25/09/2024] Time: 08:00 AM - 17:00 PM

    If you require any information regarding this maintenance please reach out to our support teams via 087 470 0500 or soc@rsaweb.net.

    Regards,
    RSAWEB Enterprise SOC Team

Scheduled Maintenance | RSAWEB Data Centre Backup Power | 20 September 2024
  • Completed
    September 20, 2024 at 10:30 AM
    Completed
    September 20, 2024 at 10:30 AM
    Maintenance has completed successfully
  • In progress
    September 20, 2024 at 9:30 AM
    In progress
    September 20, 2024 at 9:30 AM
    Maintenance is now in progress
  • Planned
    September 20, 2024 at 9:30 AM
    Planned
    September 20, 2024 at 9:30 AM

    Dear RSAWEB Customer,

    RSAWEB Engineers will be conducting proactive, routine maintenance on the backup power system at the RSAWEB Data Centre. Routine testing of the data centre backup power system ensures it is operating at optimal performance, in light of the ongoing Eskom loadshedding, and the fragile state of the national power grid.

    A simulated power grid failure will be initiated to test seamless transfer to backup power, followed by load and failover testing of each of the backup generators.


    There is no impact to services expected as the power load can be diverted back to grid power at any time.

    Maintenance Window: Date: 20 September 2024 Time: 11:30 AM - 12:30 PM

    If you require any information regarding this maintenance please reach out to our support teams via 087 470 0500 or soc@rsaweb.net.

    Regards,
    RSAWEB Enterprise SOC Team

Emergency Maintenance : Veeam | 19 September 2024
  • Completed
    September 19, 2024 at 3:00 PM
    Completed
    September 19, 2024 at 3:00 PM
    Maintenance has completed successfully
  • In progress
    September 19, 2024 at 8:35 AM
    In progress
    September 19, 2024 at 8:35 AM
    Maintenance is now in progress
  • Planned
    September 19, 2024 at 8:35 AM
    Planned
    September 19, 2024 at 8:35 AM

    Dear RSAWEB Customer,

     

    We are reaching out to inform you of an urgent maintenance operation required on our Veeam Backup & Replication system to address critical security vulnerabilities identified in the current version.

     

    Scheduled Maintenance Window:

    • Date: 19/09/2024

    • Time: 10:30 AM to 5:00 PM

     

    Impact:

    During this time, access to all Veeam services will be temporarily unavailable. This maintenance is crucial to ensure the continued security and reliability of our backup services. We aim to complete this update promptly to prevent any impact on this evening's backups.

     

    Reason for Maintenance:

    Multiple security vulnerabilities have been identified in Veeam Backup & Replication versions prior to 12.2.0.334. These vulnerability details can be found at https://www.veeam.com/kb4649


    Our Action:

    We will update our system to the patched version 12.2.0.334 to mitigate these vulnerabilities effectively.

     

    What You Need to Know:

    • Service Unavailability: Veeam services will not be accessible during the maintenance window.

    • Backup Operations: We are committed to ensuring that this evening's backups proceed without interruption post-maintenance.

    • Your Data Security: This update is essential to protect your data and maintain the highest security standards.

    We apologise for any inconvenience this may cause and appreciate your understanding. Our team is dedicated to completing this update as quickly as possible.

     

    If you have any queries regarding this maintenance please reach out to us via soc@rsaweb.net or call 087 470 0500 for further information.

     

    Regards, 

    RSAWEB SOC

    Enterprise Support 

    Phone: 087 470 0500 

    www.rsaweb.co.za

Degraded Performance : JHB | 18 September 2024
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    Engineers are observing services to be stable
    We anticipate no further service disruptions.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Monitoring
    Monitoring

    Dear RSAWEB Customer,

    Our partner provider has confirmed technicians have completed repair work.

    We are observing services to be restored.

    Engineers are monitoring for stability.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Identified
    Update

    Dear RSAWEB Customer,

    Our partner provider's technicians continue working on repairs currently.

     

    Customers may experience degraded performance until the fault has been resolved.

     

    No ETR has been provided as yet.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Identified
    Update

    Dear RSAWEB Customer,

    Our partner provider's technicians continue to work on localising and restoring the fault.

    Customers may experience degraded performance until the fault has been resolved.

    No ETR has been provided as yet.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Identified
    Identified

    Dear RSAWEB Customer,

    Our partner provider's technicians have located a fault and are currently at the site of the fault localising the issue.

     

    No ETR is available as yet

     

    Customers may experience degraded performance until the fault has been resolved.

     

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    Update

    Dear RSAWEB Customer,

    Our partner provider's technicians are currently onsite investigating the fault.

     

    Customers may experience degraded performance until the fault has been resolved.

     

    No ETR is available as yet

    Further updates to be provided at 22:00.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    Update

    Dear RSAWEB Customer,

    Our partner provider continues to investigate the issue between Cape Town and Johannesburg.

     

    Customers may experience degraded performance until the fault has been resolved.

     

    No ETR is available as yet

    Next update will be provided at 21:00.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    Update

    Dear RSAWEB Customer,

    Partner provider engineers continue to investigate the fault between Cape Town and Johannesburg.

    Customers may experience degraded performance until the fault has been resolved.

    Next update available at 20:00.

    Further updates to follow.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    Update

    Dear RSAWEB Customer,

    RSAWEB engineers continue to work with our NLD provider on the service-affecting event between Cape Town and Johannesburg. Customers may experience degraded performance until the fault has been resolved.

    Further updates to follow.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    RSAWEB NOC has observed a service-affecting event between Cape Town and Johannesburg. Customers may experience increased latency.

    Our engineers are working with our NLD provider.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

Aug 2024

Network Notice | Scheduled Maintenance: 2 Long Street Node | 29 August 2024
  • Completed
    August 29, 2024 at 6:00 PM
    Completed
    August 29, 2024 at 6:00 PM
    Maintenance has completed successfully
  • In progress
    August 29, 2024 at 5:00 PM
    In progress
    August 29, 2024 at 5:00 PM
    Maintenance is now in progress
  • Planned
    August 29, 2024 at 5:00 PM
    Planned
    August 29, 2024 at 5:00 PM

    Dear RSAWEB Customer,

     

    RSAWEB engineers will be conducting scheduled maintenance at the 2 Long Street Node to improve the resilience of the network.

     

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 29/08/2024 19:00 SAST
    Planned End date/Time: 29/08/2024 20:00 SAST
    Maintenance Window: 1 hour(s) 


    Affected services:

    Internet connectivity for services connected to the 2 Long Street Node.

     

    Impact:
    Customers can expect intermittent to no connectivity for the duration of the maintenance window.

     

    Our support teams are available on 087 470 0500 or via soc@rsaweb.net

     

    Regards,
    RSAWEB Support Team

RSAWEB Network Notice | Zoom fibre, Evotel and Openfibre FTTx Migration |JHB| 29 August 2024
  • Completed
    August 29, 2024 at 2:00 AM
    Completed
    August 29, 2024 at 2:00 AM
    Maintenance has completed successfully
  • In progress
    August 29, 2024 at 12:00 AM
    In progress
    August 29, 2024 at 12:00 AM
    Maintenance is now in progress
  • Planned
    August 29, 2024 at 12:00 AM
    Planned
    August 29, 2024 at 12:00 AM

    Dear RSAWEB Customer,

    RSAWEB engineers will be conducting maintenance on Zoom fibre, Evotel and Openfibre FTTx services in the JHB region.


    Maintenance Notice Summary:
    Planned Start Date/Time: 29/08/2024 02:00 SAST
    Planned End Date/Time: 29/08/2024 04:00 SAST

    Maintenance Window: 2 hours 
    Impact: Low

    Customers may experience brief interruption in connectivity during the maintenance window


    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB Support

Data Centre Backup Power System Load Test | 23 August 2024
  • Completed
    August 23, 2024 at 11:30 AM
    Completed
    August 23, 2024 at 11:30 AM
    Maintenance has completed successfully
  • In progress
    August 23, 2024 at 9:30 AM
    In progress
    August 23, 2024 at 9:30 AM
    Maintenance is now in progress
  • Planned
    August 23, 2024 at 9:30 AM
    Planned
    August 23, 2024 at 9:30 AM

    Dear RSAWEB Customer,

    RSAWEB Engineers will be conducting proactive, routine maintenance on the backup power system at the RSAWEB Data Centre. Routine testing of the data centre backup power system ensures it is operating at optimal performance, in light of the ongoing Eskom loadshedding, and the fragile state of the national power grid.

    A simulated power grid failure will be initiated to test seamless transfer to backup power, followed by load and failover testing of each of the backup generators.


    There is no impact to services expected as the power load can be diverted back to grid power at any time.

    Maintenance Window: Date: 8 August 2024 Time: 11:30 AM - 13:30 PM

    If you require any information regarding this maintenance please reach out to our support teams via 087 470 0500 or soc@rsaweb.net.

    Regards,
    RSAWEB Enterprise SOC Team

RSAWEB Notice: JHB Node Outage | 19 August 2024
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    We are observing services for the below nodes have restored and are testing stable.

    • Rivonia

    • Pineslopes

    • Sunninghill

    • Bryanston

    We anticipate no further service disruptions.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Monitoring
    Monitoring

    Dear RSAWEB Customer,

    We are observing services for the below nodes restored at the moment.

    • Rivonia

    • Pineslopes

    • Sunninghill

    • Bryanston

    Engineers are monitoring for stability.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    Engineers are observing the following Nodes are currently down:

    • Rivonia

    • Pineslopes

    • Sunninghill

    • Bryanston

    Customers connected the above nodes currently have no internet access.

    Engineers are investigating.

    Kindly await further updates.

    Regards,
    RSAWEB NOC

RSAWEB Notice: JHB Node Outage | 9 August 2024
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    Connectivity has been restored and testing stable.

    Regards,
    RSAWEB NOC

  • Identified
    Identified

    Dear RSAWEB Customer,

     

    We are observing services have restored.

    Engineers are monitoring for stability.

    Regards,
    RSAWEB NOC

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    Engineers are observing the following Nodes are currently down:

    • Rivonia

    • Pineslopes

    • Sunninghill

    • Bryanston

    Customers connected the above nodes currently have no internet access.

    Engineers are investigating.

    Kindly await further updates.

    Regards,
    RSAWEB NOC

Jul 2024

RSAWEB Network Notice | MTN APN Maintenance: rsaweb.mobi | 31 July 2024
  • Completed
    July 31, 2024 at 7:00 PM
    Completed
    July 31, 2024 at 7:00 PM
    Maintenance has completed successfully
  • In progress
    July 31, 2024 at 5:00 PM
    In progress
    July 31, 2024 at 5:00 PM
    Maintenance is now in progress
  • Planned
    July 31, 2024 at 5:00 PM
    Planned
    July 31, 2024 at 5:00 PM

    Dear RSAWEB Customer,

     

    RSAWEB Engineers will be performing scheduled APN maintenance to improve the resilience of the network.

     

    Please see change information below.

     

    Maintenance Notice Summary:

    Planned Start Date/Time: 31/07/2024 19:00 SAST

    Planned End date/Time: 31/07/2024 21:00 SAST

    Maintenance Window: 2 hours 

    Expected Impact: Low 

    Affected Services: APN: rsaweb.mobi

     

    Maintenance Notice Detail:

    Customers can expect no impact to existing connections however new connections will not be able to establish until the maintenance is completed.

     

    If you have any queries regarding this maintenance please reach out to us via soc@rsaweb.net or call 087 470 0500 for further information.

RSAWEB Network Notice | APN Maintenance: ws.rsaweb.fwa | 31 July 2024
  • Completed
    July 31, 2024 at 7:00 PM
    Completed
    July 31, 2024 at 7:00 PM
    Maintenance has completed successfully
  • In progress
    July 31, 2024 at 5:00 PM
    In progress
    July 31, 2024 at 5:00 PM
    Maintenance is now in progress
  • Planned
    July 31, 2024 at 5:00 PM
    Planned
    July 31, 2024 at 5:00 PM

    Dear RSAWEB Customer,

     

    RSAWEB Engineers will be performing scheduled APN maintenance to improve the resilience of the network.

     

    Please see change information below.

     

    Maintenance Notice Summary:

    Planned Start Date/Time: 31/07/2024 19:00 SAST

    Planned End date/Time: 31/07/2024 21:00 SAST

    Maintenance Window: 2 hours 

    Expected Impact: Low 

    Affected Services: APN: ws.rsaweb.fwa

     

    Maintenance Notice Detail:

    Customers can expect no impact to existing connections however new connections will not be able to establish until the maintenance is completed.

     

    If you have any queries regarding this maintenance please reach out to us via soc@rsaweb.net or call 087 470 0500 for further information.

RSAWEB Network Notice | Vodacom APN Maintenance: rsaweb.mobi | 30 July 2024
  • Completed
    July 30, 2024 at 7:00 PM
    Completed
    July 30, 2024 at 7:00 PM
    Maintenance has completed successfully
  • In progress
    July 30, 2024 at 5:00 PM
    In progress
    July 30, 2024 at 5:00 PM
    Maintenance is now in progress
  • Planned
    July 30, 2024 at 5:00 PM
    Planned
    July 30, 2024 at 5:00 PM

    Dear RSAWEB Customer,

     

    RSAWEB Engineers will be performing scheduled APN maintenance to improve the resilience of the network.

     

    Please see change information below.

     

    Maintenance Notice Summary:

    Planned Start Date/Time: 30/07/2024 19:00 SAST

    Planned End date/Time: 30/07/2024 21:00 SAST

    Maintenance Window: 2 hours 

    Expected Impact: Low 

    Affected Services: APN: rsaweb.mobi

     

    Maintenance Notice Detail:

    Customers can expect no impact to existing connections however new connections will not be able to establish until the maintenance is completed.

     

    If you have any queries regarding this maintenance please reach out to us via soc@rsaweb.net or call 087 470 0500 for further information.

RSAWEB Notice | Degraded Services: RSAWEB VOIP | 25 july 2024
  • Resolved
    Resolved

    Dear RSAWEB Customer,

    We are observing the services to be stable.

    We anticipate no further service disruptions.

    Regards,

    RSAWEB NOC

  • Monitoring
    Monitoring

    Dear RSAWEB Customer,

    We are observing services restoring.
    Engineers are monitoring for stability.

    Regards,
    RSAWEB NOC

  • Investigating
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting VOIP services are intermittent .

    Engineers are investigating.

    Kindly await for further feedback.

    Regards,

    RSAWEB SOC

Emergency Pro-Active Maintenance | Octotel FTTx CPT | 25 July 2024
  • Completed
    July 25, 2024 at 2:00 AM
    Completed
    July 25, 2024 at 2:00 AM
    Maintenance has completed successfully
  • In progress
    July 25, 2024 at 12:00 AM
    In progress
    July 25, 2024 at 12:00 AM
    Maintenance is now in progress
  • Planned
    July 25, 2024 at 12:00 AM
    Planned
    July 25, 2024 at 12:00 AM

    Dear RSAWEB Customer,

    RSAWEB Engineers will be performing emergency pro-active maintenance which will affect Octotel FTTH & FTTB services in Cape Town.

    Please see change information below:

    Maintenance Notice Summary:

    Planned Start Date/Time: 25/07/2024 02:00 SAST

    Planned End date/Time: 25/07/2024 04:00 SAST

    Maintenance Window: 2 hour(s) 

    Expected Impact: High 

    Affected Services: Octotel FTTx CPT 

    Impact:
    Customers can expect intermittent to no connectivity for brief to extended periods during the maintenance window.

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

Jul 2024 to Sep 2024

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