RSAWEB Services - Notice history

Dear RSAWEB Customer,

RSAWEB’s partner provider will be performing scheduled maintenance to increase capacity and improve the resilience of the network.

Please see change information below:

Maintenance Notice Summary:
Planned Start Date/Time: 20/11/2025 23:00 SAST
Planned End date/Time: 21/11/2025 07:00 SAST
Maintenance Window: 8 hour(s)
Expected Impact: Medium
Affected Nodes: Intercare

Impact:
Customers can expect intermittent to no connectivity for the duration of the maintenance window.

Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

Regards,
RSAWEB NOC
Network Operations Centre

Dear RSAWEB Customer,

RSAWEB's partner provider, Vodacom, will be conducting scheduled maintenance to improve the resilience of the network.

Please see change information below:

Maintenance Notice Summary:
Planned Start Date/Time: 20/11/2025 23:00 SAST
Planned End date/Time: 21/11/2025 04:00 SAST
Maintenance Window: 5 hour(s)
Expected Impact: Medium
Affected services: Vodacom Mobile APN

Impact:
Customers may experience intermittent to no connectivity for the duration of the maintenance window.

Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

Regards,
RSAWEB NOC
Network Operations Centre

Dear RSAWEB Customer,

RSAWEB's partner provider, Vodacom, will be conducting scheduled maintenance to improve the resilience of the network.

Please see change information below:

Maintenance Notice Summary:
Planned Start Date/Time: 18/11/2025 23:00 SAST
Planned End date/Time: 19/11/2025 04:00 SAST
Maintenance Window: 5 hour(s)
Expected Impact: Medium
Affected services: Vodacom Mobile APN

Impact:
Customers may experience intermittent to no connectivity for the duration of the maintenance window.

Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

Regards,
RSAWEB NOC
Network Operations Centre

Dear RSAWEB Customer,

Our partner provider technicians will be conducting vendor maintenance on Fairlands House node backhaul to increase capacity and improve the resilience of the network.

Please see change information below:

Maintenance Notice Summary:
Planned Start Date/Time: 18/11/2025 21:00 SAST
Planned End date/Time: 19/11/2025 07:00 SAST
Maintenance Window: 10 hour(s)
Expected Impact: Medium
Affected Nodes: Fairlands House CPT

Impact:
Customers can expect intermittent to no connectivity for the duration of the maintenance window.

Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

Regards,
RSAWEB NOC
Network Operations Centre

Dear RSAWEB Customer,

RSAWEB's partner provider, Vodacom, will be conducting scheduled maintenance to improve the resilience of the network.

Please see change information below:

Maintenance Notice Summary:
Planned Start Date/Time: 17/11/2025 23:00 SAST
Planned End date/Time: 18/11/2025 04:00 SAST
Maintenance Window: 5 hour(s)
Expected Impact: Medium
Affected services: Vodacom Mobile APN

Impact:
Customers may experience intermittent to no connectivity for the duration of the maintenance window.

Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

Regards,
RSAWEB NOC
Network Operations Centre

Dear RSAWEB Customer,

RSAWEB Engineers will be conducting proactive, routine maintenance on the backup power system at the RSAWEB Data Centre. Routine testing of the data centre backup power system ensures it is operating at optimal performance, in light of the ongoing Eskom loadshedding, and the fragile state of the national power grid.

A simulated power grid failure will be initiated to test seamless transfer to backup power, followed by load and failover testing of each of the backup generators.

There is no impact to services expected as the power load can be diverted back to grid power at any time.

Maintenance Window:

Date: 31 October 2025

Time: 09:00AM - 11:00AM

Duration: 2 hours

If you require any information regarding this maintenance please reach out to our support teams via 087 470 0500 or soc@rsaweb.net.

Regards,
RSAWEB Enterprise SOC Team

Dear RSAWEB Customer,

RSAWEB engineers will be performing scheduled maintenance on our infrastructure at our JHB POP in IS/NTT Parklands.

This maintenance is part of our ongoing efforts to enhance the resilience and performance of our network services.

Please see change information below:

Maintenance Notice Summary:
Planned Start Date/Time: 31/10/2025 04:00 SAST
Planned End date/Time: 31/10/2025 06:00 SAST
Maintenance Window: 2 hour(s)
Expected Impact: High
Affected Nodes:

• Multiflora

• Bram

• Commissioner

• Pineslopes

• Sunninghill

• Westbury

• Bryanston

• JHB Fairlands

• Rivonia

• Midrand

Impact:
Due to the nature of the maintenance, this will be service-impacting, and brief interruptions to connectivity may occur during the maintenance window. All efforts will be made to minimize disruption, and services will be closely monitored throughout.

Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

Regards,
RSAWEB NOC
Network Operations Centre

Dear RSAWEB Customer,

RSAWEB Engineers will be performing routine maintenance to at the Parklands Aggregation node to increase capacity and improve the resilience of the network.

Please see change information below:

Maintenance Notice Summary:
Planned Start Date/Time: 30/10/2025 04:00 SAST
Planned End date/Time: 30/10/2025 05:00 SAST
Maintenance Window: 1 hour(s)
Expected Impact: None
Affected services: DIA & MPLS Services Out of Parklands Aggregation Node

Impact:
Customers can expect no impact from the change. Engineers are on standby should any issues arise from this maintenance

Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

Regards,
RSAWEB NOC
Network Operations Centre

Dear RSAWEB Customer,

RSAWEB engineers will be conducting scheduled regional route maintenance in JHB to increase capacity and improve the resilience of the network.

Please see change information below:

Maintenance Notice Summary:
Planned Start Date/Time: 30/09/2025 03:00 SAST
Planned End date/Time: 30/09/2025 05:00 SAST
Maintenance Window: 2 hour(s)
Expected Impact: None
Affected Services: Openserve FTTx

Impact:
Customers can expect no impact to services. Engineers are on standby should any issues arise from this maintenance

Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

Regards,
RSAWEB NOC
Network Operations Centre

Dear RSAWEB Customer,

RSAWEB Engineers will be performing pro-active software maintenance to improve the resilience of the network at selected nodes across our core network.

Please see change information below.

Maintenance Notice Summary:
Planned Start Date/Time: 23/09/2025 04:00 SAST
Planned End date/Time: 23/09/2025 06:00 SAST
Maintenance Window: 2 hour(s)
Expected Impact: High
Affected services:

• Consumer Fixed LTE

• CCC/Thinkspeed/Lightstruck FTTx

• Frogfoot FTTx - Southern Suburbs

• Octotel - Gugulethu

• Octotel - Plettenberg Bay

• Octotel - Ruyterwacht

• Octotel - Wellington

• Octotel - Melkbos

• Octotel - Rondebosch

Impact:
Certain customers can expect intermittent to no connectivity for the duration of the maintenance window.

Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

Regards,
RSAWEB NOC
Network Operations Centre

Dear RSAWEB Customer,

RSAWEB engineers will be conducting scheduled regional route maintenance in CPT affecting Octotel FTTx to increase capacity and improve the resilience of the network.

Please see change information below:

Maintenance Notice Summary:
Planned Start Date/Time: 23/09/2025 03:00 SAST
Planned End date/Time: 23/09/2025 05:00 SAST
Maintenance Window: 2 hour(s)
Expected Impact: Low
Affected Services: Octotel CPT FTTx Customers

Impact:
Customers can expect increased latency and packet loss for the duration of the maintenance window.

Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

Regards,
RSAWEB NOC
Network Operations Centre

Dear RSAWEB Customer,

RSAWEB Engineers will be conducting proactive, routine maintenance on the backup power system at the RSAWEB Data Centre. Routine testing of the data centre backup power system ensures it is operating at optimal performance, in light of the ongoing Eskom loadshedding, and the fragile state of the national power grid.

A simulated power grid failure will be initiated to test seamless transfer to backup power, followed by load and failover testing of each of the backup generators.

There is no impact to services expected as the power load can be diverted back to grid power at any time.

Maintenance Window:

Date: 19 September 2025

Time: 09:00AM - 12:00PM

Duration: 3 hours

If you require any information regarding this maintenance please reach out to our support teams via 087 470 0500 or soc@rsaweb.net.

Regards,
RSAWEB Enterprise SOC Team

Dear RSAWEB Customer,

RSAWEB engineers will be conducting regional route maintenance in JHB to increase capacity and improve the resilience of the network.

Please see change information below:

Maintenance Notice Summary:
Planned Start Date/Time: 17/09/2025 03:00 SAST
Planned End date/Time: 17/09/2025 05:00 SAST
Maintenance Window: 2 hour(s)
Expected Impact: None
Affected Services: Enterprise Connectivity, JHB

Impact:
Customers can expect no impact from this maintenance. Engineers are on standby to attend should any issues arise from this maintenance

Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

Regards,
RSAWEB NOC
Network Operations Centre