RSAWEB Services - Notice history

Dear RSAWEB Customer,

RSAWEB Engineers will be conducting proactive, routine maintenance on the backup power system at the RSAWEB Data Centre. Routine testing of the data centre backup power system ensures it is operating at optimal performance, in light of the ongoing Eskom loadshedding, and the fragile state of the national power grid.

A simulated power grid failure will be initiated to test seamless transfer to backup power, followed by load and failover testing of each of the backup generators.

There is no impact to services expected as the power load can be diverted back to grid power at any time.

Maintenance Window:

Date: 31 October 2025

Time: 09:00AM - 11:00AM

Duration: 2 hours

If you require any information regarding this maintenance please reach out to our support teams via 087 470 0500 or soc@rsaweb.net.

Regards,
RSAWEB Enterprise SOC Team

Dear RSAWEB Customer,

RSAWEB Engineers will be conducting proactive, routine maintenance on the backup power system at the RSAWEB Data Centre. Routine testing of the data centre backup power system ensures it is operating at optimal performance, in light of the ongoing Eskom loadshedding, and the fragile state of the national power grid.

A simulated power grid failure will be initiated to test seamless transfer to backup power, followed by load and failover testing of each of the backup generators.

There is no impact to services expected as the power load can be diverted back to grid power at any time.

Maintenance Window:

Date: 17 October 2025

Time: 09:00AM - 11:00AM

Duration: 2 hours

If you require any information regarding this maintenance please reach out to our support teams via 087 470 0500 or soc@rsaweb.net.

Regards,
RSAWEB Enterprise SOC Team

Dear RSAWEB Customer,

RSAWEB Engineers will be performing routine maintenance to at the Parklands Aggregation node to increase capacity and improve the resilience of the network.

Please see change information below:

Maintenance Notice Summary:
Planned Start Date/Time: 16/10/2025 04:00 SAST
Planned End date/Time: 16/10/2025 05:00 SAST
Maintenance Window: 1 hour(s)
Expected Impact: None
Affected services: DIA & MPLS Services Out of Parklands Aggregation Node

Impact:
Customers can expect no impact from the change. Engineers are on standby should any issues arise from this maintenance

Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

Regards,
RSAWEB NOC
Network Operations Centre

Dear RSAWEB Customer,

RSAWEB engineers will be conducting scheduled regional route maintenance in JHB to increase capacity and improve the resilience of the network.

Please see change information below:

Maintenance Notice Summary:
Planned Start Date/Time: 30/09/2025 03:00 SAST
Planned End date/Time: 30/09/2025 05:00 SAST
Maintenance Window: 2 hour(s)
Expected Impact: None
Affected Services: Openserve FTTx

Impact:
Customers can expect no impact to services. Engineers are on standby should any issues arise from this maintenance

Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

Regards,
RSAWEB NOC
Network Operations Centre

Dear RSAWEB Customer,

RSAWEB Engineers will be performing pro-active software maintenance to improve the resilience of the network at selected nodes across our core network.

Please see change information below.

Maintenance Notice Summary:
Planned Start Date/Time: 23/09/2025 04:00 SAST
Planned End date/Time: 23/09/2025 06:00 SAST
Maintenance Window: 2 hour(s)
Expected Impact: High
Affected services:

• Consumer Fixed LTE

• CCC/Thinkspeed/Lightstruck FTTx

• Frogfoot FTTx - Southern Suburbs

• Octotel - Gugulethu

• Octotel - Plettenberg Bay

• Octotel - Ruyterwacht

• Octotel - Wellington

• Octotel - Melkbos

• Octotel - Rondebosch

Impact:
Certain customers can expect intermittent to no connectivity for the duration of the maintenance window.

Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

Regards,
RSAWEB NOC
Network Operations Centre

Dear RSAWEB Customer,

RSAWEB engineers will be conducting scheduled regional route maintenance in CPT affecting Octotel FTTx to increase capacity and improve the resilience of the network.

Please see change information below:

Maintenance Notice Summary:
Planned Start Date/Time: 23/09/2025 03:00 SAST
Planned End date/Time: 23/09/2025 05:00 SAST
Maintenance Window: 2 hour(s)
Expected Impact: Low
Affected Services: Octotel CPT FTTx Customers

Impact:
Customers can expect increased latency and packet loss for the duration of the maintenance window.

Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

Regards,
RSAWEB NOC
Network Operations Centre

Dear RSAWEB Customer,

RSAWEB Engineers will be conducting proactive, routine maintenance on the backup power system at the RSAWEB Data Centre. Routine testing of the data centre backup power system ensures it is operating at optimal performance, in light of the ongoing Eskom loadshedding, and the fragile state of the national power grid.

A simulated power grid failure will be initiated to test seamless transfer to backup power, followed by load and failover testing of each of the backup generators.

There is no impact to services expected as the power load can be diverted back to grid power at any time.

Maintenance Window:

Date: 19 September 2025

Time: 09:00AM - 12:00PM

Duration: 3 hours

If you require any information regarding this maintenance please reach out to our support teams via 087 470 0500 or soc@rsaweb.net.

Regards,
RSAWEB Enterprise SOC Team

Dear RSAWEB Customer,

RSAWEB engineers will be conducting regional route maintenance in JHB to increase capacity and improve the resilience of the network.

Please see change information below:

Maintenance Notice Summary:
Planned Start Date/Time: 17/09/2025 03:00 SAST
Planned End date/Time: 17/09/2025 05:00 SAST
Maintenance Window: 2 hour(s)
Expected Impact: None
Affected Services: Enterprise Connectivity, JHB

Impact:
Customers can expect no impact from this maintenance. Engineers are on standby to attend should any issues arise from this maintenance

Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

Regards,
RSAWEB NOC
Network Operations Centre

Dear RSAWEB Customer,

RSAWEB engineers will be conducting scheduled maintenance to improve the redundancy and resilience of the network

Please see change information below:

Maintenance Notice Summary:
Planned Start Date/Time: 28/08/2025 03:00 SAST
Planned End date/Time: 28/08/2025 04:00 SAST
Maintenance Window: 1 hour
Expected Impact: Medium
Affected services: Internet Connectivity

Impact:
We do not expect any service disruption during the maintenance window, however please note services at risk.

Our support teams are available on 087 470 0000 or via support@rsaweb.net

Regards,
RSAWEB Support Team

Dear RSAWEB Customer,

Please note that RSAWEB engineers will be conducting maintenance on our VoIP platform as part of our efforts to ensure system stability and optimal performance.

Change Information
Planned Start Date/Time: 28/08/2025 00:00 SAST
Planned End Date/Time: 28/08/2025 00:30 SAST
Maintenance Window: 30 Minutes
Expected Impact: Low

Impact:
No service impact is expected.
For more information on this maintenance, please contact support via email: soc@rsaweb.net

We apologize for any inconvenience this may cause.

Warm Regards,
RSAWEB NOC

Dear RSAWEB Customer,

RSAWEB engineers will be conducting emergency vendor maintenance at the Tokai Aggregation Node to increase capacity and improve the resilience of the network.

Please see change information below:

Maintenance Notice Summary:
Planned Start Date/Time: 22/08/2025 21:00 SAST
Planned End date/Time: 23/08/2025 05:00 SAST
Maintenance Window: 8 hour(s)
Expected Impact: Medium
Affected Nodes: Tokai

Impact:
Customers can expect intermittent to no connectivity for the duration of the maintenance window

Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

Regards,
RSAWEB NOC
Network Operations Centre

Dear RSAWEB Customer,

RSAWEB Engineers will be conducting proactive, routine maintenance on the backup power system at the RSAWEB Data Centre. Routine testing of the data centre backup power system ensures it is operating at optimal performance, in light of the ongoing Eskom loadshedding, and the fragile state of the national power grid.

A simulated power grid failure will be initiated to test seamless transfer to backup power, followed by load and failover testing of each of the backup generators.

There is no impact to services expected as the power load can be diverted back to grid power at any time.

Maintenance Window: Date: 22 August 2025 Time: 09:00 AM - 12:00 PM

If you require any information regarding this maintenance please reach out to our support teams via 087 470 0500 or soc@rsaweb.net.

Regards,
RSAWEB Enterprise SOC Team

Dear RSAWEB Customer,

RSAWEB engineers will be performing planned maintenance to improve the resilience and stability of the network.

Please see change information below:

Maintenance Notice Summary:
Planned Start Date/Time: 20/08/2025 03:00 SAST
Planned End date/Time: 20/08/2025 05:00 SAST
Maintenance Window: 2 hour(s) 
Expected Impact: Medium 

Impact:
RSAWEB will be conducting maintenance affecting Cape Town - Portside Node. Customers can expect intermittent connectivity while maintenance is underway.

Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

Regards,
RSAWEB NOC
Network Operations Centre