RSAWEB Services - Notice history

All systems operational

Notice history

Aug 2026

Scheduled Maintenance : VOIP Systems, Fixed LTE | 15 August 2026
Scheduled for August 15, 2026 at 8:00 PM – 8:00 PMUTC
  • Planned
    July 01, 2026 at 7:37 AMUTC
    Planned
    July 01, 2026 at 7:37 AMUTC

    Dear RSAWEB Customer,

    RSAWEB engineers will be conducting scheduled software maintenance on our VOIP Systems and Fixed LTE platform to increase capacity and improve the resilience of the platform.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 15/08/2026 22:00 SAST
    Planned End date/Time: 16/08/2026 04:00 SAST
    Maintenance Window: 6 hour(s)
    Expected Impact: High
    Affected services: All VOIP Services, Fixed LTE

    Impact:
    Customers can expect up to 2 hours of downtime for SIP trunks and Fixed LTE sessions during the maintenance window. Engineers are on standby should any issues arise from this maintenance window

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

Scheduled Maintenance : VOIP Systems, Fixed LTE | 14 August 2026
Scheduled for August 14, 2026 at 8:00 PM – 8:00 PMUTC
  • Planned
    July 01, 2026 at 7:32 AMUTC
    Planned
    July 01, 2026 at 7:32 AMUTC

    Dear RSAWEB Customer,

    RSAWEB engineers will be conducting scheduled software maintenance on our VOIP Systems and LTE platform to increase capacity and improve the resilience of the platform.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 14/08/2026 22:00 SAST
    Planned End date/Time: 15/08/2026 01:00 SAST
    Maintenance Window: 3 hour(s)
    Expected Impact: Low
    Affected services: All VOIP Services, Fixed LTE

    Impact:
    Customers can expect up to 30 minutes of downtime for SIP trunks and Fixed LTE sessions during the maintenance window. Engineers are on standby should any issues arise from this maintenance window

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

Scheduled Maintenance : VOIP Systems, Fixed LTE | 04 August 2026
  • Completed
    August 04, 2026 at 1:00 AMUTC
    Completed
    August 04, 2026 at 1:00 AMUTC
    Maintenance has completed successfully
  • In progress
    August 04, 2026 at 12:00 AMUTC
    In progress
    August 04, 2026 at 12:00 AMUTC
    Maintenance is now in progress
  • Planned
    July 31, 2026 at 2:38 PMUTC
    Planned
    July 31, 2026 at 2:38 PMUTC

    Dear RSAWEB Customer,

    RSAWEB engineers will be conducting scheduled software maintenance on our VOIP Systems and Fixed LTE platform to increase capacity and improve the resilience of the platform.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 04/08/2026 02:00 SAST
    Planned End date/Time: 04/08/2026 03:00 SAST
    Maintenance Window: 1 hour(s)
    Expected Impact: Low
    Affected services: All VOIP Services, Fixed LTE

    Impact:
    Customers can expect up to 15 minutes of downtime for SIP trunks and Fixed LTE sessions during the maintenance window. Engineers are on standby should any issues arise from this maintenance window

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

Jul 2026

Data Centre Backup Power System Load Test | 31 July 2026
  • Completed
    July 31, 2026 at 8:00 AMUTC
    Completed
    July 31, 2026 at 8:00 AMUTC
    Maintenance has completed successfully
  • In progress
    July 31, 2026 at 7:00 AMUTC
    In progress
    July 31, 2026 at 7:00 AMUTC
    Maintenance is now in progress
  • Planned
    July 28, 2026 at 9:00 AMUTC
    Planned
    July 28, 2026 at 9:00 AMUTC

    Dear RSAWEB Customer,

    RSAWEB Engineers will be conducting routine maintenance on the backup power system at the RSAWEB Data Centre. Routine testing of the data centre backup power system ensures it is operating at optimal performance.

    A simulated power grid failure will be initiated to test seamless transfer to backup power, followed by load and failover testing of each of the backup generators.


    There is no impact to services expected as the power load can be diverted back to grid power at any time.

    Maintenance Window:

    Date: 31/07/2026

    Time: 09:00AM - 10:00AM

    Duration: 1 hour

    If you require any information regarding this maintenance please reach out to our support teams via 087 470 0500 or soc@rsaweb.net.

    Regards,
    RSAWEB Enterprise SOC Team

Service Disruption: RSAWEB PBX Services | 29 July 2026
  • Resolved
    UTC
    Resolved

    Dear RSAWEB Customer,

    We are observing services for PBX services have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Monitoring
    UTC
    Monitoring

    Dear RSAWEB Customer,

    Engineers have identified the issue. We are observing the PBX services restored at the moment.

     

    Engineers are monitoring for stability

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Update
    UTC
    Update

    Dear RSAWEB Customer,

    Please note engineers continue to investigate the issues affecting certain PBX services.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    UTC
    Investigating

    Dear RSAWEB Customer,

     

    We are observing an issue intermittently affecting certain RSAWEB PBX services.

    Engineers are currently investigating the issue. 

     

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

Scheduled Vendor Maintenance : FLTE Mobile Services | 29 July 2026
  • Completed
    July 29, 2026 at 3:00 AMUTC
    Completed
    July 29, 2026 at 3:00 AMUTC
    Maintenance has completed successfully
  • In progress
    July 29, 2026 at 2:00 AMUTC
    In progress
    July 29, 2026 at 2:00 AMUTC
    Maintenance is now in progress
  • Planned
    July 29, 2026 at 2:00 AMUTC
    Planned
    July 29, 2026 at 2:00 AMUTC

    Dear RSAWEB Customer,

    RSAWEB engineers will be conducting scheduled maintenance on FLTE Mobile Services to improve the resilience of the network.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 29/07/2026 04:00 SAST
    Planned End date/Time: 29/07/2026 05:00 SAST
    Maintenance Window: 1 hour
    Expected Impact: Medium
    Affected services: Consumer Fixed LTE services

    Impact:
    Customers can expect intermittent to no connectivity during the duration of the maintenance window.

    Our support teams are available on 087 470 0000 or via support@rsaweb.net

    Regards,
    RSAWEB Support Team

Node Outage : Buchanan Square | 28 July 2026
  • Resolved
    UTC
    Resolved

    Dear RSAWEB Customer,

    We are observing services for Buchanan Square node have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Monitoring
    UTC
    Monitoring

    Dear RSAWEB Customer,

    We are observing services for Buchanan Square node restored at the moment.

    Engineers are monitoring for stability.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    UTC
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting services at the Buchanan Square node.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

RSAWEB Network Notice | Scheduled Maintenance : PBX | 26 July 2026
Scheduled for July 26, 2026 at 5:00 PM – 5:00 PMUTC
  • Planned
    July 21, 2026 at 8:38 AMUTC
    Planned
    July 21, 2026 at 8:38 AMUTC

    Dear RSAWEB Customer,

    RSAWEB Engineers will be conducting maintenance on our 3CX hosted PBX infrastructure, to enhance the performance and resilience of our services. 

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 26/07/2026 19:00 SAST
    Planned End date/Time: 27/07/2026 00:01 SAST
    Maintenance Window: 5 hour(s)
    Expected Impact: High
    Affected services: 3CX PBX

    Impact:
    Customers may experience intermittent to no access to calls or PBX functionality for the duration of the maintenance window

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

Jun 2026

Node Outage : Pineslopes and Bryanston | 26 June 2026
  • Resolved
    UTC
    Resolved

    Dear RSAWEB Customer,

    We are observing services for Pineslopes and Bryanston node have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Monitoring
    UTC
    Monitoring

    Dear RSAWEB Customer,

    We are observing services for Pineslopes and Bryanston node restored at the moment.

    Engineers are monitoring for stability.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Update
    UTC
    Update

    Dear RSAWEB Customer,

    Our partner provider engineers have dispatched a technical team to investigate the fault.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Update
    UTC
    Update

    Dear RSAWEB Customer,

    Our partner provider engineers are currently investigating.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    UTC
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting services at the Pineslopes and Bryanston node.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

Scheduled Maintenance : RSAWEB Telephony Systems | 28 June 2026
  • Completed
    June 28, 2026 at 6:00 PMUTC
    Completed
    June 28, 2026 at 6:00 PMUTC
    Maintenance has completed successfully
  • In progress
    June 28, 2026 at 5:00 PMUTC
    In progress
    June 28, 2026 at 5:00 PMUTC
    Maintenance is now in progress
  • Planned
    June 25, 2026 at 4:54 AMUTC
    Planned
    June 25, 2026 at 4:54 AMUTC

    Dear RSAWEB Customer,

    RSAWEB engineers will be conducting routine maintenance on our telephone systems to increase capacity, and improve the resilience of our network.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 28/06/2026 19:00 SAST
    Planned End date/Time: 28/06/2026 20:00 SAST
    Maintenance Window: 1 hour(s)
    Expected Impact: None/Low
    Affected services: RSAWEB Telephony System

    Impact:
    Customers can expect no impact to services. RSAWEB phone lines may be unreachable for up to 20 minutes during the maintenance window, including to Cloud and Network standby.

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

Node Outage : Pineslopes and Bryanston | 26 June 2026
  • Resolved
    UTC
    Resolved

    Dear RSAWEB Customer,

    We are observing services for Pineslopes and Bryanston have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Monitoring
    UTC
    Monitoring

    Dear RSAWEB Customer,

    We are observing services for Pineslopes and Bryanston restored at the moment.

    Engineers are monitoring for stability.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Investigating
    UTC
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting services at the Pineslopes and Bryanston node.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

Data Centre Backup Power System Load Test | 19 June 2026
  • Completed
    June 19, 2026 at 8:00 AMUTC
    Completed
    June 19, 2026 at 8:00 AMUTC
    Maintenance has completed successfully
  • In progress
    June 19, 2026 at 7:00 AMUTC
    In progress
    June 19, 2026 at 7:00 AMUTC
    Maintenance is now in progress
  • Planned
    June 12, 2026 at 7:53 AMUTC
    Planned
    June 12, 2026 at 7:53 AMUTC

    Dear RSAWEB Customer,

    RSAWEB Engineers will be conducting proactive, routine maintenance on the backup power system at the RSAWEB Data Centre. Routine testing of the data centre backup power system ensures it is operating at optimal performance.

    A simulated power grid failure will be initiated to test seamless transfer to backup power, followed by load and failover testing of each of the backup generators.


    There is no impact to services expected as the power load can be diverted back to grid power at any time.

    Maintenance Window:

    Date: 19 June 2026

    Time: 09:00AM - 10:00AM

    Duration: 1 hours

    If you require any information regarding this maintenance please reach out to our support teams via 087 470 0500 or soc@rsaweb.net.

    Regards,
    RSAWEB Enterprise SOC Team

Node Outage : Spencer Aggregation Node | 18 June 2026
  • Resolved
    UTC
    Resolved

    Dear RSAWEB Customer,

    We are observing services for Spencer Aggregation Node have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Identified
    UTC
    Identified

    Dear RSAWEB Customer,

    We are observing an issue affecting services at the Spencer Aggregation Node.


    Our partner providers technicians are currently working on restoring services.
    Kindly await further updates.


    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

Jun 2026 to Aug 2026

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