Notice history

Operational

Partial outage

Operational

Sep 2026

Emergency Vendor Maintenance : Vodacom | 14 September 2026

Completed
September 14, 2026 at 9:00 PMUTC
Completed
September 14, 2026 at 9:00 PMUTC
Maintenance has completed successfully
In progress
September 14, 2026 at 8:00 PMUTC
In progress
September 14, 2026 at 8:00 PMUTC
Maintenance is now in progress
Planned
September 11, 2026 at 3:27 PMUTC
Planned
September 11, 2026 at 3:27 PMUTC
Dear RSAWEB Customer,
RSAWEB partner engineers will be conducting emergency core maintenance on at Teraco CT1 to increase capacity, improve the resilience of the network, and improve network security.
Please see change information below:
Maintenance Notice Summary:
Planned Start Date/Time: 14/09/2026 22:00 SAST
Planned End date/Time: 15/09/2026 04:00 SAST
Maintenance Window: 6 hour(s)
Expected Impact: Low
Affected services: Vodacom Connectivity Services, Vodacom Private APN Services, Vodacom RSAWEB Mobile Services
Impact:
Customers can expect intermittent to no connectivity for up to 90 minutes during the maintenance window.
Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.
Regards,
RSAWEB NOC
Network Operations Centre

Emergency Vendor Maintenance : Vodacom | 13 September 2026

Completed
September 14, 2026 at 2:00 AMUTC
Completed
September 14, 2026 at 2:00 AMUTC
Maintenance has completed successfully
In progress
September 13, 2026 at 8:00 PMUTC
In progress
September 13, 2026 at 8:00 PMUTC
Maintenance is now in progress
Planned
September 11, 2026 at 3:26 PMUTC
Planned
September 11, 2026 at 3:26 PMUTC
Dear RSAWEB Customer,
RSAWEB partner engineers will be conducting emergency core maintenance on at Teraco CT1 to increase capacity, improve the resilience of the network, and improve network security.
Please see change information below:
Maintenance Notice Summary:
Planned Start Date/Time: 13/09/2026 22:00 SAST
Planned End date/Time: 14/09/2026 04:00 SAST
Maintenance Window: 6 hour(s)
Expected Impact: Low
Affected services: Vodacom Connectivity Services, Vodacom Private APN Services, Vodacom RSAWEB Mobile Services
Impact:
Customers can expect intermittent to no connectivity for up to 90 minutes during the maintenance window.
Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.
Regards,
RSAWEB NOC
Network Operations Centre

Data Centre Backup Power System Load Test | 11 September 2026

Completed
September 11, 2026 at 8:00 AMUTC
Completed
September 11, 2026 at 8:00 AMUTC
Maintenance has completed successfully
In progress
September 11, 2026 at 7:00 AMUTC
In progress
September 11, 2026 at 7:00 AMUTC
Maintenance is now in progress
Planned
September 09, 2026 at 1:06 PMUTC
Planned
September 09, 2026 at 1:06 PMUTC
Dear RSAWEB Customer,
RSAWEB Engineers will be conducting proactive, routine maintenance on the backup power system at the RSAWEB Data Centre. Routine testing of the data centre backup power system ensures it is operating at optimal performance.
A simulated power grid failure will be initiated to test seamless transfer to backup power, followed by load and failover testing of each of the backup generators.

There is no impact to services expected as the power load can be diverted back to grid power at any time.
Maintenance Window:
Date: 11 September 2026
Time: 09:00 AM - 10:00 AM
Duration: 1 hour
If you require any information regarding this maintenance please reach out to our support teams via 087 470 0500 or soc@rsaweb.net.
Regards,
RSAWEB Enterprise SOC Team

Emergency Vendor Maintenance : Vodacom | 10 September 2026

Completed
September 11, 2026 at 2:00 AMUTC
Completed
September 11, 2026 at 2:00 AMUTC
Maintenance has completed successfully.
In progress
September 10, 2026 at 8:00 PMUTC
In progress
September 10, 2026 at 8:00 PMUTC
Maintenance is now in progress.
Planned
September 10, 2026 at 2:35 PMUTC
Planned
September 10, 2026 at 2:35 PMUTC
Dear RSAWEB Customer,
RSAWEB partner engineers will be conducting emergency core maintenance on at Teraco CT1 to increase capacity, improve the resilience of the network, and improve network security.
Please see change information below:
Maintenance Notice Summary:
Planned Start Date/Time: 10/09/2026 22:00 SAST
Planned End date/Time: 11/09/2026 04:00 SAST
Maintenance Window: 6 hour(s)
Expected Impact: Low
Affected services: Vodacom Connectivity Services (excl. APNs & Mobile)
Impact:
Customers can expect intermittent to no connectivity for up to 90 minutes during the maintenance window.
Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.
Regards,
RSAWEB NOC
Network Operations Centre

RSAWEB Network Notice | Scheduled Maintenance : Hardware Migration CPT | 9 September 2026

Completed
September 09, 2026 at 3:30 AMUTC
Completed
September 09, 2026 at 3:30 AMUTC
Maintenance has completed successfully
In progress
September 09, 2026 at 12:30 AMUTC
In progress
September 09, 2026 at 12:30 AMUTC
Maintenance is now in progress
Planned
September 04, 2026 at 10:30 AMUTC
Planned
September 04, 2026 at 10:30 AMUTC
Dear RSAWEB Customer,
RSAWEB Engineers will be performing scheduled maintenance to increase capacity and improve the resilience of the network by migrating certain NNIs in Cape Town to new hardware.
Please see change information below:
Maintenance Notice Summary:
Planned Start Date/Time: 09/09/2026 02:30 SAST
Planned End date/Time: 09/09/2026 05:30 SAST
Maintenance Window: 3 hour(s)
Expected Impact: High
Affected Services:
- ICTGlobe ENNI Voice Services
- Newlands Access Switch (wc-nwl-asw1)
- Frogfoot CPT Dedicated ENNI Connectivity Services
Impact:
Customers connected via these services can expect intermittent to no connectivity for the duration of this maintenance window. Engineers are on standby should any issues arise from this maintenance.
Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.
Regards,
RSAWEB NOC
Network Operations Centre

Aug 2026

Data Centre Backup Power System Load Test | 28 August 2026

Completed
August 28, 2026 at 8:00 AMUTC
Completed
August 28, 2026 at 8:00 AMUTC
Maintenance has completed successfully
In progress
August 28, 2026 at 7:00 AMUTC
In progress
August 28, 2026 at 7:00 AMUTC
Maintenance is now in progress
Planned
August 24, 2026 at 11:29 AMUTC
Planned
August 24, 2026 at 11:29 AMUTC
Dear RSAWEB Customer,
RSAWEB Engineers will be conducting routine maintenance on the backup power system at the RSAWEB Data Centre. Routine testing of the data centre backup power system ensures it is operating at optimal performance.
A simulated power grid failure will be initiated to test seamless transfer to backup power, followed by load and failover testing of each of the backup generators.

There is no impact to services expected as the power load can be diverted back to grid power at any time.
Maintenance Window:
Date: 28/08/2026
Time: 09:00AM - 10:00AM
Duration: 1 hour
If you require any information regarding this maintenance please reach out to our support teams via 087 470 0500 or soc@rsaweb.net.
Regards,
RSAWEB Enterprise SOC Team

RSAWEB Network Notice | Scheduled Maintenance: Durban Connectivity Services | 25 August 2026

Completed
August 25, 2026 at 3:00 AMUTC
Completed
August 25, 2026 at 3:00 AMUTC
Maintenance has completed successfully
In progress
August 25, 2026 at 2:00 AMUTC
In progress
August 25, 2026 at 2:00 AMUTC
Maintenance is now in progress
Planned
August 18, 2026 at 1:21 PMUTC
Planned
August 18, 2026 at 1:21 PMUTC
Dear RSAWEB Customer,
RSAWEB engineers will be conducting scheduled maintenance on our Durban infrastructure to increase capacity & improve the resilience of the network.
Please see change information below:
Maintenance Notice Summary:
Planned Start Date/Time: 25/08/2026 04:00 SAST
Planned End date/Time: 25/08/2026 05:00 SAST
Maintenance Window: 1 hour
Expected Impact: Medium
Affected services: Durban Connectivity Services
Impact:
Customers can expect brief disruptions during the duration of the maintenance window.
Our support teams are available on 087 470 0000 or via support@rsaweb.net
Regards,
RSAWEB Support Team

Emergency Pro-Active Maintenance : VOIP Systems, Fixed LTE | 21 August 2026

Completed
August 21, 2026 at 3:00 AMUTC
Completed
August 21, 2026 at 3:00 AMUTC
Maintenance has completed successfully
In progress
August 21, 2026 at 2:00 AMUTC
In progress
August 21, 2026 at 2:00 AMUTC
Maintenance is now in progress
Planned
August 19, 2026 at 10:05 AMUTC
Planned
August 19, 2026 at 10:05 AMUTC
Dear RSAWEB Customer,
RSAWEB engineers will be conducting emergency pro-active software maintenance on our VOIP Systems and Fixed LTE platform to increase capacity and improve the resilience of the platform.
Please see change information below:
Maintenance Notice Summary:
Planned Start Date/Time: 21/08/2026 04:00 SAST
Planned End date/Time: 21/08/2026 05:00 SAST
Maintenance Window: 1 hour(s)
Expected Impact: Low
Affected services: All VOIP Services, Fixed LTE
Impact:
Customers can expect up to 30 minutes of downtime for SIP trunks and Fixed LTE sessions during the maintenance window. Engineers are on standby should any issues arise from this maintenance window
Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.
Regards,
RSAWEB NOC
Network Operations Centre

RESCHEDULED: Scheduled Maintenance : VOIP Systems, Fixed LTE | 21 October 2026

Completed
August 16, 2026 at 2:00 AMUTC
Completed
August 16, 2026 at 2:00 AMUTC
Maintenance has completed successfully
In progress
August 15, 2026 at 8:00 PMUTC
In progress
August 15, 2026 at 8:00 PMUTC
Maintenance is now in progress
Update
August 14, 2026 at 4:59 AMUTC
Update
August 14, 2026 at 4:59 AMUTC
Dear RSAWEB Customer,
Scheduled maintenance has been rescheduled.
RSAWEB engineers will be conducting scheduled software maintenance on our VOIP Systems and Fixed LTE platform to increase capacity and improve the resilience of the platform.
Please see change information below:
Maintenance Notice Summary:
Planned Start Date/Time: 21/10/2026 22:00 SAST
Planned End date/Time: 21/10/2026 01:00 SAST
Maintenance Window: 3 hour(s)
Expected Impact: Low
Affected services: All VOIP Services, Fixed LTE
Impact:
Customers can expect up to 30 minutes of downtime for SIP trunks and Fixed LTE sessions during the maintenance window. Engineers are on standby should any issues arise from this maintenance window
Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.
Regards,
RSAWEB NOC
Network Operations Centre
Planned
July 01, 2026 at 7:37 AMUTC
Planned
July 01, 2026 at 7:37 AMUTC
Dear RSAWEB Customer,
RSAWEB engineers will be conducting scheduled software maintenance on our VOIP Systems and Fixed LTE platform to increase capacity and improve the resilience of the platform.
Please see change information below:
Maintenance Notice Summary:
Planned Start Date/Time: 15/08/2026 22:00 SAST
Planned End date/Time: 16/08/2026 04:00 SAST
Maintenance Window: 6 hour(s)
Expected Impact: High
Affected services: All VOIP Services, Fixed LTE
Impact:
Customers can expect up to 2 hours of downtime for SIP trunks and Fixed LTE sessions during the maintenance window. Engineers are on standby should any issues arise from this maintenance window
Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.
Regards,
RSAWEB NOC
Network Operations Centre

Resolved
August 17, 2026 at 10:31 AMUTC
Resolved
August 17, 2026 at 10:31 AMUTC
Dear RSAWEB Customer,
We are observing services for Plascon node have restored and are testing stable.
We anticipate no further service disruptions.
Regards,
RSAWEB NOC
www.rsaweb.co.za | 087 470 0500
Monitoring
August 17, 2026 at 10:03 AMUTC
Monitoring
August 17, 2026 at 10:03 AMUTC
Dear RSAWEB Customer,
We are observing services for Plascon node restored at the moment.
Engineers are monitoring for stability.
Regards,
RSAWEB NOC
www.rsaweb.co.za | 087 470 0500
Identified
August 17, 2026 at 5:47 AMUTC
Identified
August 17, 2026 at 5:47 AMUTC
Dear RSAWEB Customer,
Our the technical team is currently awaiting access to the site. Once access has been granted, our team will conduct further investigation.
Kindly await further updates.
Regards,
RSAWEB NOC
www.rsaweb.co.za | 087 470 0500
Update
August 15, 2026 at 9:56 AMUTC
Update
August 15, 2026 at 9:56 AMUTC
Dear RSAWEB Customer,
Due to restricted access, the technical team will only be able to investigate on Monday, 17 August 2026.
Kindly await further updates.
Regards,
RSAWEB NOC
www.rsaweb.co.za | 087 470 0500
Investigating
August 15, 2026 at 7:31 AMUTC
Investigating
August 15, 2026 at 7:31 AMUTC
Dear RSAWEB Customer,
We are observing an issue affecting services at the Plascon node.
Engineers are currently investigating.
Kindly await further updates.
Regards,
RSAWEB NOC
www.rsaweb.co.za | 087 470 0500

Jul 2026

Data Centre Backup Power System Load Test | 31 July 2026

Completed
July 31, 2026 at 8:00 AMUTC
Completed
July 31, 2026 at 8:00 AMUTC
Maintenance has completed successfully
In progress
July 31, 2026 at 7:00 AMUTC
In progress
July 31, 2026 at 7:00 AMUTC
Maintenance is now in progress
Planned
July 28, 2026 at 9:00 AMUTC
Planned
July 28, 2026 at 9:00 AMUTC
Dear RSAWEB Customer,
RSAWEB Engineers will be conducting routine maintenance on the backup power system at the RSAWEB Data Centre. Routine testing of the data centre backup power system ensures it is operating at optimal performance.
A simulated power grid failure will be initiated to test seamless transfer to backup power, followed by load and failover testing of each of the backup generators.

There is no impact to services expected as the power load can be diverted back to grid power at any time.
Maintenance Window:
Date: 31/07/2026
Time: 09:00AM - 10:00AM
Duration: 1 hour
If you require any information regarding this maintenance please reach out to our support teams via 087 470 0500 or soc@rsaweb.net.
Regards,
RSAWEB Enterprise SOC Team

Resolved
July 29, 2026 at 12:01 PMUTC
Resolved
July 29, 2026 at 12:01 PMUTC
Dear RSAWEB Customer,
We are observing services for PBX services have restored and are testing stable.
We anticipate no further service disruptions.
Regards,
RSAWEB NOC
www.rsaweb.co.za | 087 470 0500
Monitoring
July 29, 2026 at 10:26 AMUTC
Monitoring
July 29, 2026 at 10:26 AMUTC
Dear RSAWEB Customer,
Engineers have identified the issue. We are observing the PBX services restored at the moment.

Engineers are monitoring for stability

Regards,
RSAWEB NOC
www.rsaweb.co.za | 087 470 0500
Update
July 29, 2026 at 9:59 AMUTC
Update
July 29, 2026 at 9:59 AMUTC
Dear RSAWEB Customer,

Please note engineers continue to investigate the issues affecting certain PBX services.

Kindly await further updates.
Regards,
RSAWEB NOC
www.rsaweb.co.za | 087 470 0500
Investigating
July 29, 2026 at 8:56 AMUTC
Investigating
July 29, 2026 at 8:56 AMUTC
Dear RSAWEB Customer,

We are observing an issue intermittently affecting certain RSAWEB PBX services.
Engineers are currently investigating the issue.

Kindly await further updates.
Regards,
RSAWEB NOC
www.rsaweb.co.za | 087 470 0500

Scheduled Vendor Maintenance : FLTE Mobile Services | 29 July 2026

Completed
July 29, 2026 at 3:00 AMUTC
Completed
July 29, 2026 at 3:00 AMUTC
Maintenance has completed successfully
In progress
July 29, 2026 at 2:00 AMUTC
In progress
July 29, 2026 at 2:00 AMUTC
Maintenance is now in progress
Planned
July 29, 2026 at 2:00 AMUTC
Planned
July 29, 2026 at 2:00 AMUTC
Dear RSAWEB Customer,
RSAWEB engineers will be conducting scheduled maintenance on FLTE Mobile Services to improve the resilience of the network.
Please see change information below:
Maintenance Notice Summary:
Planned Start Date/Time: 29/07/2026 04:00 SAST
Planned End date/Time: 29/07/2026 05:00 SAST
Maintenance Window: 1 hour
Expected Impact: Medium
Affected services: Consumer Fixed LTE services
Impact:
Customers can expect intermittent to no connectivity during the duration of the maintenance window.
Our support teams are available on 087 470 0000 or via support@rsaweb.net
Regards,
RSAWEB Support Team

Resolved
July 29, 2026 at 12:21 PMUTC
Resolved
July 29, 2026 at 12:21 PMUTC
Dear RSAWEB Customer,
We are observing services for Buchanan Square node have restored and are testing stable.
We anticipate no further service disruptions.
Regards,
RSAWEB NOC
www.rsaweb.co.za | 087 470 0500
Monitoring
July 29, 2026 at 9:44 AMUTC
Monitoring
July 29, 2026 at 9:44 AMUTC
Dear RSAWEB Customer,
We are observing services for Buchanan Square node restored at the moment.
Engineers are monitoring for stability.
Regards,
RSAWEB NOC
www.rsaweb.co.za | 087 470 0500
Investigating
July 28, 2026 at 5:00 PMUTC
Investigating
July 28, 2026 at 5:00 PMUTC
Dear RSAWEB Customer,
We are observing an issue affecting services at the Buchanan Square node.
Engineers are currently investigating.
Kindly await further updates.
Regards,
RSAWEB NOC
www.rsaweb.co.za | 087 470 0500

RSAWEB Network Notice | Scheduled Maintenance : PBX | 26 July 2026

Scheduled for July 26, 2026 at 5:00 PM – 5:00 PMUTC

Planned
July 21, 2026 at 8:38 AMUTC
Planned
July 21, 2026 at 8:38 AMUTC
Dear RSAWEB Customer,
RSAWEB Engineers will be conducting maintenance on our 3CX hosted PBX infrastructure, to enhance the performance and resilience of our services.
Please see change information below:
Maintenance Notice Summary:
Planned Start Date/Time: 26/07/2026 19:00 SAST
Planned End date/Time: 27/07/2026 00:01 SAST
Maintenance Window: 5 hour(s)
Expected Impact: High
Affected services: 3CX PBX
Impact:
Customers may experience intermittent to no access to calls or PBX functionality for the duration of the maintenance window
Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.
Regards,
RSAWEB NOC
Network Operations Centre

Jul 2026 to Sep 2026

RSAWEB Services - Notice history

Experiencing minor outage

Notice history

Sep 2026

Aug 2026

Jul 2026