Dear RSAWEB Customer,

RSAWEB Engineers will be conducting proactive, routine maintenance on the backup power system at the RSAWEB Data Centre. Routine testing of the data centre backup power system ensures it is operating at optimal performance, in light of the ongoing Eskom loadshedding, and the fragile state of the national power grid.

A simulated power grid failure will be initiated to test seamless transfer to backup power, followed by load and failover testing of each of the backup generators.

There is no impact to services expected as the power load can be diverted back to grid power at any time.

Maintenance Window: Date: [26 April 2024] Time: 10:00 AM - 12:00 PM

If you require any information regarding this maintenance please reach out to our support teams via 087 470 0500 or soc@rsaweb.net.

Regards,
RSAWEB Enterprise SOC Team

Dear RSAWEB Customer,

Partner provider engineers are performing scheduled maintenance on Vodacom APN services.

Please see change information below:

Maintenance Notice Summary:
Planned Start Date/Time: 18/04/2024 23:00 SAST
Planned End date/Time: 19/04/2024 02:00 SAST
Maintenance Window: 3 hours
Expected Impact: Low
Affected services: Vodacom APN Services

Impact:
Customers may experience intermittent to no connectivity on Vodacom APN services.

Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

Regards,
RSAWEB NOC
Network Operations Centre

Dear RSAWEB Customer,

RSAWEB Engineers will be performing pro-active firmware maintenance to improve the resilience of the network at selected nodes across our core network.

Please see change information below:

Maintenance Notice Summary:

Planned Start Date/Time: 18/04/2024 03:00 SAST

Planned End date/Time: 18/04/2024 05:00 SAST

Maintenance Window: 2 hour(s)

Expected Impact: High

Affected Node: CPT Fairlandshouse Node

Impact:

All CPT Enterprise Customers with services in CPT that terminate on the affected Node can expect intermittent to no connectivity for the duration of the maintenance window for services connecting to this device.

Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

Regards,

RSAWEB NOC

Network Operations Centre

Dear RSAWEB Customer,

RSAWEB Engineers will be performing pro-active firmware maintenance to improve the resilience of the network at selected nodes across our core network.

Please see change information below:

Maintenance Notice Summary:

Planned Start Date/Time: 18/04/2024 03:00 SAST

Planned End date/Time: 18/04/2024 05:00 SAST

Maintenance Window: 2 hour(s)

Expected Impact: High

Affected Node: JHB Teraco Distribution switch and Dartfield Node.

Impact:

All JHB Enterprise Customers with services in JHB that terminate on the affected distribution device and Node, can expect intermittent to no connectivity for the duration of the maintenance window for services connecting to this device.

Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

Regards,

RSAWEB NOC

Network Operations Centre

Dear RSAWEB Customer,

RSAWEB engineers will be conducting scheduled maintenance on our infrastructure to further enhance the security and resilience of our services.

Maintenance Notice Summary:

• Planned Start Date/Time: Wednesday, March 28, 2024, 10:00 AM SAST

• Planned End Date/Time: Wednesday, March 28, 2024, 12:00 AM SAST

• Maintenance Window: 2 hours

• Expected Impact: Low

Affected Service:

• Veeam Backup and Replication
  

Impact: although existing backups and backup schedules will not be impacted users may experience intermittent login difficulty to the Veeam service management console and enterprise manager during the time of the change.. 

Should you have any concerns or require further clarification, our support teams are readily available to assist you. You can reach us at 087 470 0500 or via email at soc@rsaweb.net for RSAWEB Business customers.

Regards,
RSAWEB NOC
Network Operations Centre

Dear RSAWEB Customer,

RSAWEB engineers will be conducting scheduled maintenance on our infrastructure to further enhance the security and resilience of our services.

Maintenance Notice Summary:

• Planned Start Date/Time: Wednesday, March 27, 2024, 10:00 AM SAST

• Planned End Date/Time: Wednesday, March 27, 2024, 12:00 AM SAST

• Maintenance Window: 2 hours

• Expected Impact: Low

Affected Service:

• Veeam Backup and Replication

Impact: although existing backups and backup schedules will not be impacted users may experience intermittent login difficulty to the Veeam service management console and enterprise manager during the time of the change.. 

Should you have any concerns or require further clarification, our support teams are readily available to assist you. You can reach us at 087 470 0500 or via email at soc@rsaweb.net for RSAWEB Business customers.

Regards,
RSAWEB NOC
Network Operations Centre

Dear RSAWEB Customer,

RSAWEB engineers will be conducting scheduled maintenance on our VDC to improve the service's resilience.

Please see the change information below:

Maintenance Notice Summary:
Planned Start Date/Time: 26/03/2024 10:00 SAST
Planned End date/Time: 26/03/2024 11:00 SAST
Maintenance Window: 1 hour(s)
Expected Impact: Low
Affected services: Access to Virtual Cloud Director (VCD)

Impact:
Customers can expect no impact to services within the VCD users may experience temporary interruptions accessing the VCD console during the maintenance period.

Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

Regards,
RSAWEB NOC
Network Operations Centre

Dear RSAWEB Customer,

RSAWEB engineers will be conducting IP provisioning maintenance on Gugulethu, Ruyterwacht and George Fttx services.

APPLIES TO: Gugulethu, Ruyterwacht and George Fttx services

Maintenance window:
Planned Start Date/Time: 29/02/2024 15:00 SAST
Planned End Date/Time: 29/02/2024 16:00 SAST

Impact: Low

No customer service impact is expected.

Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

Regards,
RSAWEB Support

Dear RSAWEB Customer,

RSAWEB Engineers will be performing scheduled maintenance to core services improve the resilience of the network.

Please see change information below.

Maintenance Notice Summary:

Planned Start Date/Time

29/02/2024 03:00 SAST

Planned End date/Time

29/02/2024 04:00 SAST

Maintenance Window

1 hour(s) 

Expected Impact

Medium 

Affected Services

Peering, IPT, FTTx 

Maintenance Notice Detail:

We anticipate no significant service disruption due though customers may experience intermittent drops in connectivity or increased latency for the duration of the maintenance window.

If you have any queries regarding this maintenance please reach out to us via soc@rsaweb.net or call 087 470 0500 for further information.

Regards, 

RSAWEB SOC

Enterprise Support 

Phone: 087 470 0500 

www.rsaweb.co.za

Dear RSAWEB Customer,

RSAWEB engineers will be conducting IP provisioning maintenance on Rondebosch Fttx services.

APPLIES TO: RSAWEB Rondebosch Fttx in Cape Town

Maintenance window:
Planned Start Date/Time: 28/02/2024 15:00 SAST
Planned End Date/Time: 28/02/2024 16:00 SAST

Impact: Low

No customer service impact is expected.

Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

Regards,
RSAWEB Support