RSAWEB Services - Status Page

Experiencing minor outage

Service Degradation : Mobile and Shared Hosting | 07 September 2026
  • Update
    UTC
    Update

    Dear RSAWEB Customer,


    Mobile Broadband Platform Access
    Engineers are observing improved performance across the platform.

    If customers experiencing slowness or other issues please contact our Enterprise SOC team via soc@rsaweb.net

    Further updates to follow at 20:00

    Regards,

    RSAWEB NOC

  • Update
    UTC
    Update

    Dear RSAWEB Customer,


    Mobile Broadband Platform Access
    Our engineers are seeing improved performance on the platform. Customers experiencing slowness or other issues may contact soc@rsaweb.net

    Further updates to follow at 08:30 16 September

    Regards,

    RSAWEB NOC

  • Monitoring
    UTC
    Monitoring

    Dear RSAWEB Customer,


    Mobile Broadband Platform Access
    Our engineers are seeing improved performance on the platform. Customers experiencing slowness or other issues may contact soc@rsaweb.net

    Further updates to follow at 20:00

    Regards,

    RSAWEB NOC

  • Identified
    UTC
    Identified

    Dear RSAWEB Customer,


    Mobile Broadband Platform Access

    Our engineers have seen improved performance on the platform. Customers experiencing slowness or other issues may contact soc@rsaweb.net

    Kindly await further updates.



    Further updates to follow at 8:30 am on 15th September

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Update
    UTC
    Update

    Dear RSAWEB Customer,

    Mobile Broadband Platform Access

    We are observing the SIM management platform is now available and accessible however due to the high volume of requests, some customers may be unable to access the platform intermittently

    Our engineers are aware and are currently investigating

    Degraded Hosting Services

    We are observing all shared hosting services have restored and are fully operational.

    Customers who require any further assistance may contact our Shared Hosting Support team on 087 470 0700 to be attended to on a case-by-case basis.

    Our engineers continue with restoring full functionality to mobile platform management.

    Further updates to follow at 19:00

    Regards,

    RSAWEB NOC

  • Update
    UTC
    Update

    Dear RSAWEB Customer,

    Mobile Broadband Platform Access

    We are observing the SIM management platform is now available and accessible.

    Customers who require any further assistance may contact our SOC team on 087 470 0500

    Degraded Hosting Services

    We are observing all shared hosting services have restored and are fully operational.

    Customers who require any further assistance may contact our Shared Hosting Support team on 087 470 0700 to be attended to on a case-by-case basis.

    Our engineers continue with restoring full functionality to mobile platform management.

    Further updates to follow

    Regards,

    RSAWEB NOC

  • Update
    UTC
    Update

    Dear RSAWEB Customer,

    Mobile Broadband Platform Access

    We are observing the SIM management platform is now available and accessible.

    Customers who require any further assistance may contact our SOC team on 087 470 0500

    Degraded Hosting Services

    We are observing all shared hosting services have restored and are fully operational.

    Customers who require any further assistance may contact our Shared Hosting Support team on 087 470 0700 to be attended to on a case-by-case basis.

    Our engineers continue with restoring full functionality to mobile platform management.

    Further updates to follow on 14 September at 08:00

    Regards,

    RSAWEB NOC

  • Monitoring
    UTC
    Monitoring

    Dear RSAWEB Customer,

    We are observing all shared hosting services have restored and are fully operational.

    Customers who require any further assistance may contact our Shared Hosting Support team on 087 470 0700 to be attended to on a case-by-case basis.

    Our engineers continue with restoring full functionality to mobile platform management.

    Further updates to follow at 19:00.

    Regards,

    RSAWEB NOC

  • Update
    UTC
    Update

    Dear RSAWEB Customer,

    The current incident status remains unchanged.

    Degraded Hosting Services

    RSAWEB Engineers will continue to support customers on a case-by-case basis for reported domains or emails.

     

    Further updates to be provided on at 19:00

     

    Regards,

    RSAWEB NOC

  • Update
    UTC
    Update

    Dear RSAWEB Customer,

    The current incident status remains unchanged.

    Degraded Hosting Services

    RSAWEB Engineers will continue to support customers on a case-by-case basis for reported domains or emails.

     

    Further updates will be provided on 13 September, 08:00

     

    Regards,

    RSAWEB NOC

  • Update
    UTC
    Update

    Dear RSAWEB Customer,

    The current incident status remains unchanged.

    Degraded Hosting Services

    RSAWEB Engineers will continue to support customers on a case-by-case basis for reported domains or emails.

     

    Further updates will be provided on 12 September, 19:00

     

    Regards,

    RSAWEB NOC

  • Update
    UTC
    Update

    Dear RSAWEB Customer,

    The current incident status remains unchanged.

    Degraded Hosting Services

    RSAWEB Engineers will continue to support customers on a case-by-case basis for reported domains or emails.

     

    Further updates will be provided on 12 September, 08:00

     

    Regards,

    RSAWEB NOC

  • Update
    UTC
    Update

    Dear RSAWEB Customer,

    The current incident status remains unchanged.

    Degraded Hosting Services

    RSAWEB Engineers will continue to support customers on a case-by-case basis for reported domains or emails.

     

    Further updates will be provided at 17:00

     

    Regards,

    RSAWEB NOC

  • Identified
    UTC
    Identified

    Dear RSAWEB Customer,

    The current incident status remains unchanged.

    Degraded Hosting Services

    RSAWEB Engineers will continue to support customers on a case-by-case basis for reported domains or emails.

     

    Further updates will be provided at 08:30

     

    Regards,

    RSAWEB NOC

  • Investigating
    UTC
    Investigating

    Dear RSAWEB Customer,

    The current incident status remains unchanged.

    Degraded Hosting Services

    RSAWEB Engineers continue to support customers on a case-by-case basis for reported domain or email issues.

     

    Mobile Broadband Platform Access

    Customers continue to successfully connect to the mobile network; however, SIM management remains unavailable.

    If you have an urgent request to manage your SIM, please contact our Business Support team.

     

     

    Regards,

    RSAWEB NOC

RESCHEDULED: Scheduled Maintenance : VOIP Systems, Fixed LTE | 20 October 2026
3 hoursScheduled for October 20, 2026 at 8:00 PM – 11:00 PMUTC
  • Update
    August 14, 2026 at 4:57 AMUTC
    Update
    August 14, 2026 at 4:57 AMUTC

    Dear RSAWEB Customer,

    Scheduled maintenance has been rescheduled.

    RSAWEB engineers will be conducting scheduled software maintenance on our VOIP Systems and Fixed LTE platform to increase capacity and improve the resilience of the platform.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 20/10/2026 22:00 SAST
    Planned End date/Time: 20/10/2026 01:00 SAST
    Maintenance Window: 3 hour(s)
    Expected Impact: Low
    Affected services: All VOIP Services, Fixed LTE

    Impact:
    Customers can expect up to 30 minutes of downtime for SIP trunks and Fixed LTE sessions during the maintenance window. Engineers are on standby should any issues arise from this maintenance window

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

  • Planned
    July 01, 2026 at 7:32 AMUTC
    Planned
    July 01, 2026 at 7:32 AMUTC

    Dear RSAWEB Customer,

    RSAWEB engineers will be conducting scheduled software maintenance on our VOIP Systems and LTE platform to increase capacity and improve the resilience of the platform.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 14/08/2026 22:00 SAST
    Planned End date/Time: 15/08/2026 01:00 SAST
    Maintenance Window: 3 hour(s)
    Expected Impact: Low
    Affected services: All VOIP Services, Fixed LTE

    Impact:
    Customers can expect up to 30 minutes of downtime for SIP trunks and Fixed LTE sessions during the maintenance window. Engineers are on standby should any issues arise from this maintenance window

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

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