RSAWEB Services - Service Degradation : Mobile and Shared Hosting | 07 September 2026 – Incident details

Experiencing minor outage

Service Degradation : Mobile and Shared Hosting | 07 September 2026

Monitoring
Degraded performance
Started 13 days ago

Affected

Core RSAWEB Systems

Degraded performance from 11:00 AM to 6:30 AM, Operational from 11:00 AM to 8:16 AM, Degraded performance from 6:56 PM to 6:17 AM, Operational from 5:54 PM to 10:17 AM, Degraded performance from 6:17 AM to 6:28 AM, Operational from 4:52 PM to 6:28 AM, Degraded performance from 6:28 AM to 5:27 PM, Operational from 6:28 AM to 12:00 AM, Degraded performance from 5:27 PM to 12:00 AM

Mobile Dashboard

Degraded performance from 11:00 AM to 5:54 PM, Operational from 5:54 PM to 10:17 AM, Degraded performance from 10:17 AM to 4:52 PM, Operational from 4:52 PM to 12:00 AM

Mobile API

Operational from 11:00 AM to 12:00 AM

MTN Enterprise Fixed LTE Dashboard

Operational from 11:00 AM to 8:16 AM, Degraded performance from 8:16 AM to 4:52 PM, Operational from 4:52 PM to 6:28 AM, Degraded performance from 6:28 AM to 12:00 AM

MyRSAWEB Customer Portal

Degraded performance from 11:00 AM to 12:00 AM

Hosting Services

Degraded performance from 11:00 AM to 5:54 PM, Operational from 5:54 PM to 12:00 AM

Updates
  • Update
    UTC
    Update

    Dear RSAWEB Customer,


    Mobile Broadband Platform Access
    Engineers are observing improved performance across the platform.

    If customers experiencing slowness or other issues please contact our Enterprise SOC team via soc@rsaweb.net

    Further updates to follow at 20:00

    Regards,

    RSAWEB NOC

  • Update
    UTC
    Update

    Dear RSAWEB Customer,


    Mobile Broadband Platform Access
    Our engineers are seeing improved performance on the platform. Customers experiencing slowness or other issues may contact soc@rsaweb.net

    Further updates to follow at 08:30 16 September

    Regards,

    RSAWEB NOC

  • Monitoring
    UTC
    Monitoring

    Dear RSAWEB Customer,


    Mobile Broadband Platform Access
    Our engineers are seeing improved performance on the platform. Customers experiencing slowness or other issues may contact soc@rsaweb.net

    Further updates to follow at 20:00

    Regards,

    RSAWEB NOC

  • Identified
    UTC
    Identified

    Dear RSAWEB Customer,


    Mobile Broadband Platform Access

    Our engineers have seen improved performance on the platform. Customers experiencing slowness or other issues may contact soc@rsaweb.net

    Kindly await further updates.



    Further updates to follow at 8:30 am on 15th September

    Regards,

    RSAWEB NOC

    www.rsaweb.co.za | 087 470 0500

  • Update
    UTC
    Update

    Dear RSAWEB Customer,

    Mobile Broadband Platform Access

    We are observing the SIM management platform is now available and accessible however due to the high volume of requests, some customers may be unable to access the platform intermittently

    Our engineers are aware and are currently investigating

    Degraded Hosting Services

    We are observing all shared hosting services have restored and are fully operational.

    Customers who require any further assistance may contact our Shared Hosting Support team on 087 470 0700 to be attended to on a case-by-case basis.

    Our engineers continue with restoring full functionality to mobile platform management.

    Further updates to follow at 19:00

    Regards,

    RSAWEB NOC

  • Update
    UTC
    Update

    Dear RSAWEB Customer,

    Mobile Broadband Platform Access

    We are observing the SIM management platform is now available and accessible.

    Customers who require any further assistance may contact our SOC team on 087 470 0500

    Degraded Hosting Services

    We are observing all shared hosting services have restored and are fully operational.

    Customers who require any further assistance may contact our Shared Hosting Support team on 087 470 0700 to be attended to on a case-by-case basis.

    Our engineers continue with restoring full functionality to mobile platform management.

    Further updates to follow

    Regards,

    RSAWEB NOC

  • Update
    UTC
    Update

    Dear RSAWEB Customer,

    Mobile Broadband Platform Access

    We are observing the SIM management platform is now available and accessible.

    Customers who require any further assistance may contact our SOC team on 087 470 0500

    Degraded Hosting Services

    We are observing all shared hosting services have restored and are fully operational.

    Customers who require any further assistance may contact our Shared Hosting Support team on 087 470 0700 to be attended to on a case-by-case basis.

    Our engineers continue with restoring full functionality to mobile platform management.

    Further updates to follow on 14 September at 08:00

    Regards,

    RSAWEB NOC

  • Monitoring
    UTC
    Monitoring

    Dear RSAWEB Customer,

    We are observing all shared hosting services have restored and are fully operational.

    Customers who require any further assistance may contact our Shared Hosting Support team on 087 470 0700 to be attended to on a case-by-case basis.

    Our engineers continue with restoring full functionality to mobile platform management.

    Further updates to follow at 19:00.

    Regards,

    RSAWEB NOC

  • Update
    UTC
    Update

    Dear RSAWEB Customer,

    The current incident status remains unchanged.

    Degraded Hosting Services

    RSAWEB Engineers will continue to support customers on a case-by-case basis for reported domains or emails.

     

    Further updates to be provided on at 19:00

     

    Regards,

    RSAWEB NOC

  • Update
    UTC
    Update

    Dear RSAWEB Customer,

    The current incident status remains unchanged.

    Degraded Hosting Services

    RSAWEB Engineers will continue to support customers on a case-by-case basis for reported domains or emails.

     

    Further updates will be provided on 13 September, 08:00

     

    Regards,

    RSAWEB NOC

  • Update
    UTC
    Update

    Dear RSAWEB Customer,

    The current incident status remains unchanged.

    Degraded Hosting Services

    RSAWEB Engineers will continue to support customers on a case-by-case basis for reported domains or emails.

     

    Further updates will be provided on 12 September, 19:00

     

    Regards,

    RSAWEB NOC

  • Update
    UTC
    Update

    Dear RSAWEB Customer,

    The current incident status remains unchanged.

    Degraded Hosting Services

    RSAWEB Engineers will continue to support customers on a case-by-case basis for reported domains or emails.

     

    Further updates will be provided on 12 September, 08:00

     

    Regards,

    RSAWEB NOC

  • Update
    UTC
    Update

    Dear RSAWEB Customer,

    The current incident status remains unchanged.

    Degraded Hosting Services

    RSAWEB Engineers will continue to support customers on a case-by-case basis for reported domains or emails.

     

    Further updates will be provided at 17:00

     

    Regards,

    RSAWEB NOC

  • Identified
    UTC
    Identified

    Dear RSAWEB Customer,

    The current incident status remains unchanged.

    Degraded Hosting Services

    RSAWEB Engineers will continue to support customers on a case-by-case basis for reported domains or emails.

     

    Further updates will be provided at 08:30

     

    Regards,

    RSAWEB NOC

  • Investigating
    UTC
    Investigating

    Dear RSAWEB Customer,

    The current incident status remains unchanged.

    Degraded Hosting Services

    RSAWEB Engineers continue to support customers on a case-by-case basis for reported domain or email issues.

     

    Mobile Broadband Platform Access

    Customers continue to successfully connect to the mobile network; however, SIM management remains unavailable.

    If you have an urgent request to manage your SIM, please contact our Business Support team.

     

     

    Regards,

    RSAWEB NOC