RSAWEB Notice: CPT Node Outage | 15 June 2024 - Incident details

Resolved

Partial outage

Started 4 months agoLasted about 4 hours

Affected

Core Connectivity Services

Western Cape Connectivity Services

Updates

Resolved
June 15, 2024 at 10:43 AM
Resolved
June 15, 2024 at 10:43 AM
This incident has been resolved.
Monitoring
June 15, 2024 at 9:09 AM
Monitoring
June 15, 2024 at 9:09 AM
Dear RSAWEB Customer,

We are observing some of the affected nodes have restored. Technicians continue to investigate 56 Shortmarket Node which is still down.
List of restored nodes below:
- Sovereign Quays
- Victoria Junction
- Waterfront
- Foundry
Kindly await further updates

Regards,
RSAWEB NOC
Network Operations Centre
Identified
June 15, 2024 at 8:09 AM
Identified
June 15, 2024 at 8:09 AM
Dear RSAWEB Customer,

Partner provider technicians are currently investigating onsite.
Kindly await further updates

Regards,
RSAWEB NOC
Network Operations Centre
Investigating
June 15, 2024 at 7:05 AM
Investigating
June 15, 2024 at 7:05 AM
Dear RSAWEB Customer,

We are observing an outage affecting customers connected to the following Nodes:
- 56 Shortmarket
- Sovereign Quays
- Victoria Junction
- Waterfront
- Foundry
Fault has been escalated with partner provider.
Kindly await further updates

Regards,
RSAWEB NOC
Network Operations Centre

RSAWEB Services - RSAWEB Notice: CPT Node Outage | 15 June 2024 – Incident details