Dear RSAWEB Customer,
Our partner providers have confirmed they are working on repairs to be completed by 3rd April 2024, barring sea conditions.
Background on the incident
On 14th March at 13:00, our monitoring systems detected an issue with one of our undersea cable routes, WACS. While this incident did not directly affect RSAWEB's network, as we have multiple international network paths, we observed that other content networks, such as Microsoft, are experiencing degradation.
Our partner providers have confirmed that WACS damage was due to suspected turbidity (river debris).
RSAWEB engineering is closely monitoring the restoration efforts related to the WACS cable downtime, and we will provide updates as necessary to keep you updated on any developments.
Regards,