Dear RSAWEB Customer,

MTN engineers will be performing maintenance to update certain IOT SIM MSISDNs using 11 digits to 14 digit MSISDNs to improve the resilience and longevity of the service.

Please see change information below:

Maintenance Notice Summary:
Planned Start Date/Time: 30/11/2023 11:00 SAST
Planned End date/Time: 30/11/2023 12:00 SAST
Maintenance Window: 1 hour(s)
Expected Impact: Medium
Affected services: MTN SIMs

Impact:
We have been informed by MTN that certain IOT sims which are on 11 digit MSISDN's need to be updated to 14 digit MSISDN. There is no intervention required by you as the customer.

When this change is initiated sims will disconnect from the network after which MTN and RSAWEB will update the various mobile systems with the new 14 digit MSISDN. Customers can expect brief loss of connectivity as the SIMs update to reflect the new MSISDN.

Dear RSAWEB Customer,

RSAWEB Engineers will be performing maintenance on uplinks within our data centre to improve the resilience of the network.

Please see change information below.

Maintenance Notice Summary:
Planned Start Date/Time 30/11/2023 04:00 SAST
Planned End Date/Time 30/11/2023 05:00 SAST
Maintenance Window 1 hour(s)
Expected Impact Low
Affected services Cloud and CPT Colocation Connectivity

Maintenance Notice Detail:
There is redundancy in place to ensure to ensure minimal downtime during the change. Customers may experience a brief interruption in connectivity whilst maintenance is underway as traffic switches to redundant uplinks.

Dear RSAWEB Customer,

RSAWEB engineers will be conducting maintenance on Octotel Rondebosch FTTx services.

APPLIES TO: RSAWEB Octotel Rondebosch FTTx in Cape Town

Maintenance window:
Planned Start Date/Time: 28/11/2023 16:30 SAST
Planned End Date/Time: 28/11/2023 17:00 SAST

Impact: Low

No customer service impact is expected.