Dear RSAWEB Customer,
MTN engineers will be performing maintenance to update certain IOT SIM MSISDNs using 11 digits to 14 digit MSISDNs to improve the resilience and longevity of the service.
Please see change information below:
Maintenance Notice Summary:
Planned Start Date/Time: 30/11/2023 11:00 SAST
Planned End date/Time: 30/11/2023 12:00 SAST
Maintenance Window: 1 hour(s)
Expected Impact: Medium
Affected services: MTN SIMs
Impact:
We have been informed by MTN that certain IOT sims which are on 11 digit MSISDN's need to be updated to 14 digit MSISDN. There is no intervention required by you as the customer.
When this change is initiated sims will disconnect from the network after which MTN and RSAWEB will update the various mobile systems with the new 14 digit MSISDN. Customers can expect brief loss of connectivity as the SIMs update to reflect the new MSISDN.
Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.
Regards,
RSAWEB NOC
Network Operations Centre
