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Network Notice | International Connectivity Notice | 14 March 2024
  • Identified
    Update

    Dear RSAWEB Customer,

    Our partner providers have had to change the final repair date due to unforeseen circumstances. The new estimated date is for the 25th April.

     

    Background on the incident

    On 14th March at 13:00, our monitoring systems detected an issue with one of our undersea cable routes, WACS. While this incident did not directly affect RSAWEB's network, as we have multiple international network paths, we observed that other content networks, such as Microsoft, are experiencing degradation.UPDATE: 20 March

    Regards,

  • Identified
    Update

    Dear RSAWEB Customer,

     

    Our partner providers have confirmed they are working on repairs to be completed by 3rd April 2024, barring sea conditions.

     

    Background on the incident

    On 14th March at 13:00, our monitoring systems detected an issue with one of our undersea cable routes, WACS. While this incident did not directly affect RSAWEB's network, as we have multiple international network paths, we observed that other content networks, such as Microsoft, are experiencing degradation.

    Our partner providers have confirmed that WACS damage was due to suspected turbidity (river debris).

     

    RSAWEB engineering is closely monitoring the restoration efforts related to the WACS cable downtime, and we will provide updates as necessary to keep you updated on any developments.

    Regards,

  • Identified
    Identified

    Dear RSAWEB Customer,

    Our partner providers have confirmed that WACS damage was due to suspected turbidity (debris from the rivers). Our partner provider is working on restoration options. No confirmation of an ETA for the cable-repair ship has been finalised.

    Background on the incident

    On 14th March at 13:00, our monitoring systems detected an issue with one of our undersea cable routes, WACS. While this incident did not directly affect RSAWEB's network, as we have multiple international network paths, we observed that other content networks such as Microsoft are experiencing degradation.

    RSAWEB engineering is closely monitoring the restoration efforts related to the WACS cable downtime, and we will provide updates as necessary to keep you updated on any developments.

    Regards,

    RSAWEB NOC

  • Investigating
    Investigating

    Dear RSAWEB Customer,

     

    Earlier this afternoon, our monitoring systems detected an issue with one of our undersea cable routes, WACS. While this incident did not directly affect RSAWEB's network, as we have multiple international network paths we observed that other content networks, such as Microsoft, are experiencing degradation as a result.

     

    This degradation may impact Microsoft services, including Office and related content, for some users.

     

    RSAWEB engineering is closely monitoring the restoration efforts related to the WACS cable downtime, and we will provide updates as necessary to keep you informed of any developments.

    Regards,

    RSAWEB NOC

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